Smallwood Home Reviews 

Their customer service team is excellent! I submitted two pictures that were not of good quality and their team reached out and worked with me to change the images of my pictures to make sure that the Smallwoods I was ordering would be perfect! Will definitely be ordering many more pictures!

I ordered two very large frames and prints, when I received them, one had a small issue and they were so quick to respond and send out a new print. The shipping was originally suppose to take 5-7 days and my order shipped the next day! Customer service is fantastic. A company I will be using for life for any prints in the future.

Terrible. The quality is different than previous canvas I purchased. The color came over extremely dark to where you can’t even see our faces AND they won’t do a single thing. I regret spending as much as I did on this business and I will not be giving my business anymore. I looked at how my picture should have came out which was a lot brighter. They have your money so they don’t care. Stay away!!! Find another place who actually cares about their customers.

Beautifully done 20x30 portraits of my 3 children! Did a stained frame and it all looks wonderful! Arrived quickly too!

Great service, great prices, beautiful craftsmanship!

I’ve ordered multiple times now and am always completely satisfied. The pictures look great even in different sizes. Customer service is excellent, I made a mistake with one of the pictures I was ordering and they caught it and stopped it before printing to double check with me first. I was then able to get the right one to them and was sent a preview to double check before it went to production. I was extremely pleased

Incredibly disappointed! I ordered 6 scenic prints 12x16 and they are so blurry and look terrible. When I emailed them I was basically told there was nothing they could do for me. I will not be putting these on my walls and now I am out the money spent for them.

I have ordered from smallwoods before and had great experience. I trusted that they would do the same however, this order has been all wrong. I’m being ignored with them fixing it. I am so disappointed as I have several orders from them in the past that everything was perfect. I wish they would fix my order or just refund my money. I am so disappointed in the customer service I have received.

Smallwoods is a small business in Texas where the quality is top-notch and the customer service is impeccable. I've purchased from them multiple times, and highly recommend them!

We have been using this company for years. We recently ordered a few family photos and had some issues with print quality/integrity during shipping with FedEx. To make it right, they included an extra frame with one of the replacement print refills. Their customer service is wonderful and product is top-notch!

Great product with a great helpful staff

I sent professional photo files in, when the canvases arrived they were so washed out you can't tell where a purple shirt ends and the white background begins. When I contacted their Customer Service they said it was my fault for sending them those files. I have ordered before and loved the product so not only was I disappointed with the product I received this time, I am disgusted with their 'response' to my issue which was to blame me and tell me they hope I order again soon. Beyond ridiculous, this was not a small order and they are taking zero accountability and telling me according to them it's my fault. I filed with the BBB and will share my terrible experience everywhere I can!

They charged me instantly however I never received a confirmation email & now there’s not even a record of me ordering! Over $200 worth!

I was so amazed with how everything worked with this company! First my cousin recommended them! So I tried it out. Got my pictures pretty fast I thought! One of my prints came creased which sucked but when I talked to their customer support! The lady helped me and sent a picture out super fast! I’m sure something happened in shipping and had nothing to do with them but I would always recommend them to everyone! They were amazing! The people were amazing! And the product is so beautiful! I couldn’t be more pleased! Thank you so so much!

If you’re considering ordering custom pictures, stop scrolling and just do it—Smallwoods is incredible. My order arrived quickly, and the quality was even better than I expected. I made a mistake during the ordering process and didn’t realize it until the prints arrived. I reached out to customer support, and they responded with so much kindness and understanding. Kelly and the team had my issue fully resolved in less than 24 hours. I’m beyond impressed and so grateful. Thank you, Smallwoods!

The quality is amazing! The customer service is top notch a recent order I had the picture did not upload correctly and they reached out quickly to resolve the issue to make sure the picture was clear and problem was solved they responded to each email quickly! I love the quality and customization of each print is top notch from my first order in 2020 i haven't and won't go anywhere to order my custom prints Smallwood Home is amazing!

Ordered over a thousand dollars worth of custom frames and prints on May 21, 2025 (it's now July). The 1st order took quite a while and came in 3 separate shipments. Every single frame was damaged/imperfect/flawed in some way. One box had severe damage and so I chalked it up to just shipping issues. I noticed on the undamaged box many frames had gaps/uneven corners. I ordered all black frames and the gaps are easily noticed because the inside of the wood is not stained it's the natural wood color which makes it stand out. I uploaded pictures on the website to show the damages and then called and emailed more pictures as each shipment arrived. I will say the agents were responsive and nice to deal with. They offered me a replacement or a refund. I was hesitant to do the replacement because the quality of the frames is very subpar for the price point. So I called to see if this was the standard quality to which the gal assured me it was not and so I agreed to it instead of a refund. Mind you every single frame but one was damaged. The second shipment (replacement order) arrives all the boxes at the same time this time and one box is slightly damaged. Here's the bigger issue, they use ZERO packing material to protect the frames. Multiple frames are stacked and then strapped very tightly with a vinyl band of some sort that is so tight it leaves indentations on the top and bottom frames. Perhaps the quality is good before it gets sent out but even with the most careful handling the frames rub and it's the worst possible way to ship a soft wood frame - damage is unavoidable. So the second shipment there were 2 frames undamaged. The largest size 24x36 wasnt even black it was a natural wood stain color that isn't even what I ordered. So here I am sending a picture of every single damaged frame to customer service only to have them respond this time that half of them are not damaged but "natural wood separation" which is not a refundable issue. I will never order frames from this company again. I tried to be positive but the quality is literally worse than what I could thrift and why pay full price for subpar/damaged quality?!

I told them I would not be happy with the outcome and would not like a 3rd replacement because the quality is so poor and they did nothing to protect the frames on the second shipment so I wanted a refund. Remember I have in total only 3 undamaged out of the 27 frames at this point. They finally gave on and refunded half the balance stating the other issues were natural wood separation (eye roll).

Bottom line don't buy frames listen to the other reviewers!! (I wish I had read them before I made such a large purchase but I fortunately, Smallwood came highly recommended from my photographer who said she used them before) big mistake!

You cannot beat the quality and price of Smallwoods. I’m so happy they are now doing refills! I can now keep my pictures updated without having to buy new frames and that’s awesome. I had a problem where I accidentally ordered a duplicate and their customer service got back to me super fast and resolved it in no time. This company is just efficient and wonderful. I’ll always use them for my gallery walls!

Thank you for the pictures I ordered they are very sentimental and meant alot to me to be able to have something made that will last a lifetime pics of memories you can't ever get back and be captured on special occasions this is the place to go make your memories stay alive ❤️ Smallwoods thank you !!!!!