Smallwood Home Reviews 

Ordering online was quick and easy. Shipping was fast and our pictures came out beautifully. I can’t wait to hang them in our home! We did have one small issue with one frame but reached out to customer service and received a reply and solution quickly! I would use this company in the future again!

I have purchased multiple prints from Smallwood Home. The quality of the product is top notch. Production and shipping is FAST! Customer service was beyond amazing when I reached out concerned about the quality of the picture I posted. I highly recommend this company. You wont be disappointed.

I ordered eight medium framed prints from Smallwoods, spending about $426 after coupon, tax, and shipping. Unfortunately, due to a mistake during checkout, I received brown frames instead of the black ones I intended. Since the brown doesn’t match anything in my home, I reached out to customer service to request an exchange. I was told the items were “custom” and therefore non-returnable—even though the Medium frame is advertised as their most popular size and refill prints are sold for it.

The only option offered was to repurchase all eight prints at half price, which would have added more than $240 and brought my total to nearly $660. That simply wasn’t reasonable.

While I appreciate the polite and timely customer service, their no return/no exchange policy for framed prints feels very rigid and not customer-friendly. I had planned to order more, but after this experience I won’t be. My only solution now is to take apart the prints and repaint the frames myself—an incredibly frustrating outcome after such a large purchase.

I share this so other customers know what to expect if they make a mistake when ordering.

Such great quality product and costumer service!!

Great quality pictures and customer service!

I had a crease in one of my photos and the customer service was phenomenal and fast at getting me a replacement print!

Customer service was outstanding when we had a picture that came out not as expected. They worked with us until we were happy with the outcome. Will definitely be using Smallwood again.

The customer service was outstanding. Ordering was easy to navigate. I had a resolution issue with one print, contacted their resolution department and the issue was resolved within 24 hours and my replacement print is on the way. I have never experienced the committment to custumer service as I did with Smallwoods. Highly recommend and will continue to order from them

I have ordered six prints to date. I have been very impressed with the quality and how quickly I received the finished products. I did have a major issue with one print which was MY ERROR. I contacted Smallwood and had wonderful customer support. I was able to resubmit a new photo and have the framing redone at no cost. The customer service was wonderful.

I am impressed with how quickly the support team replied when I submitted my original order and answered all my questions in an easy-to-understand manner.
Even though I have not received the finished product of my order, they have kept all of the steps of the process moving smoothly.
I was referred by a family member who was completely satisfied with their order.

I LOVE Smallwoods! Every wrapped canvas or framed canvas prints I’ve ordered have turned out absolutely amazing, and I’ve purchased A LOT over the years. Their customer service team goes above and beyond anything or company I’ve ever dealt with. Everything about this company is 100% plus more!

I am very disappointed in the prints I received and in the customer service. I ordered 5 prints using the same few pictures of my family. I was going to use them as gifts to give to family members. The picture quality on the bigger prints was great. The colors looked good and the picture quality was great. The smaller frames turned out extremely poor quality. The pictures are blurry and the color quality didn’t even turn out nice. I figured this was some mistake with their printing so I contacted customer service through their website. After a week of no response, I looked online again and it said to text them or call them. It was after hours so I texted them my concerns. After another week of no response, I called the same number. They said they would look into it if I resubmitted the pictures again. I sent them in again and got a response that the pictures were fine and there was nothing they could do about the poor picture quality. I am so disappointed because now I am out the money and don’t have the gifts for my family members. I waited years in order to get the perfect pictures of my kids before placing an order because of the price. I couldn’t be more disappointed in the quality and waste of money. I won’t be using this company ever again. I got better quality prints from Walgreens than Smallwoods.

The pictures are grainy and dull. I will never order from here again. Then I reach out almost a month ago to see if they can rectify the issue and I have heard NOTHING!! I had another photo shoot that my husband and I did and I was excited to order more prints but wanted to see how the ones of me, my mom and my daughter turned out and I am glad I waited because I am more than disappointed.

I absolutely LOVE my pictures. They are beautiful. One of my pictures didn’t upload properly and the Customer Service Team reached out to me and had me upload it again. Anthony was extremely helpful. I would highly recommend Smallwood Home .

Ordering was simple. The delivery was fairly quick. But my print was not true to color. It came very washed out.

As a professional photographer, I am extremely picky about quality. Smallwood's has become a great print partner for my business because it allows me to offer sweet gifts for my clients at an affordable rate for me.

There was a small problem with the order but was able to chat with customer service and they went over and above to help me. Love Smallwood's and respect them highly for their mission to serve. Thank you.

Don’t trust them to send anything on time or tell you if something isn’t going to send for whatever reason. But they are sure quick to take your money

I received part of my order damaged from the carrier I emailed immediately and they were so nice and sent me a replacement so fast! My pictures look amazing!

Ordered canvases received styrofoam boards and was then told if I shipped them back then I could receive 50% of what I paid for them in store credit after the shipping label cost was subtracted from the 50% refund so basically would have enough to then buy anything close to what I originally purchased and didn’t receive. Absolute trash company.