Smallwood Home Reviews 

Ordered over a thousand dollars worth of custom frames and prints on May 21, 2025 (it's now July). The 1st order took quite a while and came in 3 separate shipments. Every single frame was damaged/imperfect/flawed in some way. One box had severe damage and so I chalked it up to just shipping issues. I noticed on the undamaged box many frames had gaps/uneven corners. I ordered all black frames and the gaps are easily noticed because the inside of the wood is not stained it's the natural wood color which makes it stand out. I uploaded pictures on the website to show the damages and then called and emailed more pictures as each shipment arrived. I will say the agents were responsive and nice to deal with. They offered me a replacement or a refund. I was hesitant to do the replacement because the quality of the frames is very subpar for the price point. So I called to see if this was the standard quality to which the gal assured me it was not and so I agreed to it instead of a refund. Mind you every single frame but one was damaged. The second shipment (replacement order) arrives all the boxes at the same time this time and one box is slightly damaged. Here's the bigger issue, they use ZERO packing material to protect the frames. Multiple frames are stacked and then strapped very tightly with a vinyl band of some sort that is so tight it leaves indentations on the top and bottom frames. Perhaps the quality is good before it gets sent out but even with the most careful handling the frames rub and it's the worst possible way to ship a soft wood frame - damage is unavoidable. So the second shipment there were 2 frames undamaged. The largest size 24x36 wasnt even black it was a natural wood stain color that isn't even what I ordered. So here I am sending a picture of every single damaged frame to customer service only to have them respond this time that half of them are not damaged but "natural wood separation" which is not a refundable issue. I will never order frames from this company again. I tried to be positive but the quality is literally worse than what I could thrift and why pay full price for subpar/damaged quality?!

I told them I would not be happy with the outcome and would not like a 3rd replacement because the quality is so poor and they did nothing to protect the frames on the second shipment so I wanted a refund. Remember I have in total only 3 undamaged out of the 27 frames at this point. They finally gave on and refunded half the balance stating the other issues were natural wood separation (eye roll).

Bottom line don't buy frames listen to the other reviewers!! (I wish I had read them before I made such a large purchase but I fortunately, Smallwood came highly recommended from my photographer who said she used them before) big mistake!

You cannot beat the quality and price of Smallwoods. I’m so happy they are now doing refills! I can now keep my pictures updated without having to buy new frames and that’s awesome. I had a problem where I accidentally ordered a duplicate and their customer service got back to me super fast and resolved it in no time. This company is just efficient and wonderful. I’ll always use them for my gallery walls!

Thank you for the pictures I ordered they are very sentimental and meant alot to me to be able to have something made that will last a lifetime pics of memories you can't ever get back and be captured on special occasions this is the place to go make your memories stay alive ❤️ Smallwoods thank you !!!!!

I had an issue with the picture that was printed. The staff at Smallwood Home worked to make it right. I am a satisfied customer!

Smallwoods wrapped canvas pictures were so gorgeous! They looked perfect on my wall! I did 20x30 and worried my pictures would be blurry if I didn't have the best of pixels but all photos turned out so well. The canvas got to me within the week as well so shipping was fast. The only sad part was the pictures were not centered on the frame, so I contacted customer service and they were fantastic to work with. They were so quick to respond and I didn't expect much help but they reprinted my pictures and are sending new ones to me. I am so appreciative of that I think that you should definitely purchase wall art from this place. I actually saw the almond frame ones in my friends house First, thought they were so beautiful I asked were she got them and she recommended Smallwoods, and I recommend them as well!

What a wonderful surprise it was to receive my pictures while my family was visiting. These prints and frames are perfect in our home and were perfect once hung up. My family immediately went to the website once I told them how affordable they were, so I believe you too would be completely satisfied with quality and price

Order was damaged upon arrival. The customer service team made sure everything was corrected and mailed with no problem.

Love my framed canvases!! They arrived quickly and the clarity was exceptional. I love the frame color as well. Will definitely order again! Great company!!

I ordered family pictures for my home, the quality is outstanding. The pictures are absolutely beautiful and better than I imagined. They also had a very quick turn around time. I am incredibly impressed and can’t wait to order more. I will be a repeat customer and recommend them every time I can. Thank you so much!!!

Great company , I have ordered multiple times with them especially after they found a way to provide refills so you don't have to keep purchasing frames every time . This makes me want to update often and they always have a special going .
I made an error in sizes on my last order , completely my fault and they provided a resolution so I could reorder for the sizes I need .
Make It Right department did great !!!

If you have not ordered pictures from this company you are missing out. My daughter in law introduced me to this company and I absolutely love what she have purchased from them. I told several family members about them and said you need to buy from here. You will not be sorry! Prices are great as well!

The frame is damaged in two places. The large print is creased. The other large framed photo is scratched. I ordered 4 24x36 framed photos. I won’t purchase again.

Absolutely impressed! I ordered 3- 44x22 prints. They arrived in 3 days and looked phenomenal! I will definitely be ordering again!

All my pictures came as styrofoam with a barcode border would not recommend have complained and have not heard a word back where as when I asked about my package they were quick to respond

Beautiful pieces with vibrant colors! One of our frames arrived damaged so we reached out to customer service and they sent replacements instantly, they made sure we were happy with our purchases. Great family owned company. Love the outcome of our new art!

Picture is absolutely beautiful! I lost my 2 dogs within a year and this picture is a beautiful remembrance of them. Love the quality. I will be ordering more pictures from you! Thank you!

Only pictures I have in my house are Smallwoods. Will continue to use them!! Their quality is amazing and I love that you can get refills now!

Had an issue with my last order (my fault) and they resolved it in an instant!

Thank you Smallwoods. You have a forever customer here!

Zero packing put in package so 2 of 3 frames were completely destroyed. Submitted an online ticket, no response. Called and they turned off the phones! Wow, what a luxury to be such a laid back company that when you get tired of hearing from mad, demanding customers, you just turn off your phones. How delightful! That is THE worst customer service decision I have ever heard of. I will never be ordering from this company again.

Fast shipping and excellent customer service! I had an issue with my print. The customer support team responded in a timely manner and resolved my issue quickly!

Wonderful product! It's well made and we're SO pleased with our purchase. Thank you for the kind customer service as well!