From the moment we stepped into the store to the day the mattress and sofa bed was delivered was 1st class service. I was told when the delivery would arrive, was kept informed during my time slot, 3... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the showroom to delivery, everything was perfect. We were treated with respect all the way through. Our house is really difficult to get such a big mattress 3 floors up, but the 3 lads that deli... See more
Company replied
I purchased a sofa bed. The customer service provided was incredible. The delivery went very well and many months later I can confirm the quality and comfort as well as the size of the sofa bed is exc... See more
The customer service I have received from sleep 8 has been incredible. I was hesitant to purchase a bed from them as I wasn’t familiar with the brand but I have no complaints. It took 3 weeks to be de... See more
Company replied
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Bilal and the team in Westfield…
Bilal and the team in Westfield Stratford provided amazing customer service, professional advice and overall great care coupled with approachability. We found our dream bed because they took their time to explain all details to us and help us select the best option.
Highly recommend!
23 November 2024
Unprompted review
Reply from sleep8.uk
Hello Ina,
Thank you so much for your wonderful feedback! We’re so glad to hear that Bilal and the team at Westfield Stratford were able to provide you with exceptional service and helped you find your dream bed. It’s always our goal to make sure our customers feel well-informed and cared for, and we’re thrilled that you had such a positive experience.
We really appreciate your recommendation and look forward to welcoming you again soon!
Best regards,
Sleep.8 Team
We spoke to Beverley at Bluewater who…
We spoke to Beverley at Bluewater who was lovely and absolutely brilliant at equipping us with everything we needed to know about mattresses, beds, sofa beds and massage chairs that are on our wishlist for a new property we have in development for next year. The flexibility to custom order and hold items in the warehouse / pause production is super helpful, especially for us moving into a new home. Will definitely be back in a few months to order these items for our new home next year.
23 November 2024
Unprompted review
Reply from sleep8.uk
Hello Zara,
Thank you so much for your lovely feedback! We’re so happy to hear that Beverley at Bluewater was able to provide you with all the information you needed for your new property. It’s great to know that our custom ordering and flexible options will help with your plans. We’re excited that you’ll be coming back to order for your new home next year, and we’ll be here to assist with everything you need when the time comes.
Wishing you all the best with your new development, and we look forward to seeing you again soon!
Best regards,
Sleep.8 Team
Reply from sleep8.uk
Hello Karamjeet,
Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with us. Your satisfaction means a lot, and we’re here if you need anything in the future.
Looking forward to welcoming you back!
Best regards,
Sleep.8 Team
I was told delivery between 2-3 days
I was told delivery between 2-3 days.
One week on my order has still not been collected for delivery and no one is replying to customer services.
12 November 2024
Reply from sleep8.uk
Hello,
Thank you for your patience. We were waiting for a shipment to arrive, which unfortunately caused a delay in the collection of your order. I’m glad we were able to resolve the situation for you, and I’m pleased to hear that you have received your pillow!
We truly appreciate your understanding, and please don't hesitate to reach out if you have any further questions or need assistance.
Best regards,
Sleep.8 Team
Huge delays and matress arrived dirty.
I ordered a bed and mattress on 31 August and they were scheduled to be delivered on 15 November. The website mentioned delivery within15 days but when I called on day14 I was told the lead time for delivery is 8 weeks(2 months!).
The matress arrived dirty, poorly packed with the plastic being torn in many places. On top of this the delivery team refused to deliver unless they had 3 men - why would they send only 2 men in the first place, to carry such a heavy and bulky item. I can't speak about the product, I ve waited so long and really need it, otherwise I would definitely return/refuse delivery. They market high end products but in my experience they can't deliver, need to sort out their logistics.
15 November 2024
Unprompted review
Reply from sleep8.uk
Hello,
Thank you for reaching out to us, and I sincerely apologise for the issues you've experienced with your order. It appears there was a stock error on our website regarding the delivery lead time, and I’m truly sorry for any confusion this may have caused.
Unfortunately, we are unable to locate your order details based on the information provided. If you'd like to discuss this further, please contact us at customerservices@s8group.eu, and we’ll work quickly to resolve the matter to your satisfaction.
We appreciate your feedback, and thank you for your understanding.
Best regards,
Sleep.8 Team
Excellent customer service
Very helpful and exceptional dealing with all my questions for my orders. Excellent customer service.
13 November 2024
Unprompted review
Reply from sleep8.uk
Hello Violet,
Thank you so much for your kind words! We’re so happy to hear that you had an excellent experience with our team and that we were able to help with all of your questions. Your feedback means a lot to us, and we’re always here to assist you with anything you need in the future.
Best regards,
Sleep.8 Team
Easy, helpful experience
Lauren was amazing and helped us with every aspect of selection and purchase
8 November 2024
Reply from sleep8.uk
Hello,
Thank you so much for your feedback! We're thrilled to hear that you had an easy and helpful experience with us. We always strive to make the selection and purchase process as smooth as possible, and we’re glad we could assist you.
If you need any further assistance, don’t hesitate to reach out. We look forward to serving you again!
Best regards,
Sleep.8 Team
I would like to say thank you to…
I would like to say thank you to Rebecca for really fast customer support. ( all was arranged in one day) and the quality of mattress is very good.
12 November 2024
Unprompted review
Reply from sleep8.uk
Hello,
Thank you so much for your kind words! I'm thrilled to hear that you were happy with the support and that everything was arranged smoothly. It's wonderful to know you're pleased with the quality of the mattress as well!
If there’s anything more we can assist you with, please don’t hesitate to reach out.
Warm regards,
Sleep.8 Team
Excellent
Excellent, thank you. Came in the right time and I am happy with.
6 November 2024
Unprompted review
Reply from sleep8.uk
Hello,
Thank you for letting us know! We’re so pleased to hear that your delivery arrived at the perfect time and that you’re happy with everything. If there’s anything more we can do for you, please don’t hesitate to reach out.
Enjoy your new bed,
Sleep.8 Team
very pleasant salesman who answered…
very pleasant salesman who answered questions but wasn't pushy. They gave us the information we asked for. so we walked away after buying the mattress we wanted.
29 October 2024
Reply from sleep8.uk
Hello John,
Thank you for sharing your experience! We’re delighted to hear that our salesperson provided you with all the information you needed without any pressure. It’s fantastic to know you found just the right mattress. If there’s anything else we can assist you with, please feel free to reach out.
Wishing you restful nights ahead,
Sleep.8 Team
Renata from West Thurrock
Renata from West Thurrock - Lakeside Retail park, Grays - is the best! We have been eyeing this massage chair from Sleep8 showroom in Lakeside for a while. But, without her great customer care and hospitality, we won’t end up buying this top of the range, Black edition chairs - even Two! - one by us and another by our brother in law :) We both really appreciate all her first class customer care and assistance throughout our purchases. We are now eager to meet our chairs arrival to our homes - Free delivery as well :) Thanks so much, Retana :)
2 November 2024
Unprompted review
Reply from sleep8.uk
Hello Terrence,
Thank you so much for this fantastic feedback! We're thrilled to hear that Renata’s exceptional customer care made such a difference in your experience at our Thurrock showroom. It's wonderful that her support helped you feel confident in choosing not one but two of our top-of-the-range Black Edition massage chairs! We can’t wait for them to arrive at your home, and we hope they bring you and your family endless relaxation.
Thank you again for choosing Sleep.8, and please don’t hesitate to reach out if there’s anything more we can do.
Warm regards,
Sleep.8 Team
BAD EXPERIENCE
I had high hopes for the Sleep8 bed, but I ran into a major problem during delivery. There were no measurements provided for the bed’s dimensions in the description, which caused a huge headache trying to maneuver it up my narrow stairs.
I regret purchasing the Sleep8 bed. The lack of clear measurements for the headboard and overall bed dimensions led to a disaster during delivery. It simply wouldn’t fit up my stairs, and I had no idea this would be an issue. This kind of information should be clearly stated before buying. Because of that I have to pay £250 to fix the problem.PLEASE DO NOT SIGN THE TERM AND CONDITION BEFORE YOU READ.
22 October 2024
Unprompted review
Reply from sleep8.uk
Hello Elena,
Thank you for your feedback. We’re genuinely sorry to hear about the trouble during your delivery and understand that moving large furniture into tight spaces can be challenging.
To clarify, measurements for each of our beds, including headboard and frame dimensions, are provided on our website and displayed in-store for reference. Since every property layout is unique, we do encourage customers to review these measurements and check access points before purchase, as outlined in our terms and conditions, to ensure the bed will be a good fit.
If there’s anything more we can do to help at this stage, please feel free to reach out.
Warm regards,
Sleep.8 Team
Excellent customer service by Sleep 8
Excellent customer service by Sleep 8. Words cannot describe how accomodating they were with my order and even though I had to change my delivery address due to unfortunate events the whole team (and especially Hasib) made sure that everything went smoothly. As for the product itself Sleep 8 provides top quality products. Highly recommend them.
31 October 2024
Unprompted review
Reply from sleep8.uk
Hello Anna,
Thank you so much for your kind words! We’re delighted to hear that our team, especially Hasib, was able to make the process seamless for you, even with the change in delivery address. It’s wonderful to know you’re happy with both the service and the quality of our products. Your recommendation truly means the world to us!
If there’s anything more we can do, please don’t hesitate to reach out.
Warmest regards,
Sleep.8 Team
Smooth delivery and installation by…
Smooth delivery and installation by Steve, Jack and Dayle. Really pleased with the service. Great job.
31 October 2024
Unprompted review
Reply from sleep8.uk
Hello Apinder,
Thank you for your feedback! We’re so happy to hear that Steve, Jack, and Dayle provided smooth delivery and installation. It’s fantastic that you’re pleased with the service, and we’ll be sure to pass along your compliments to the team.
If there’s anything else we can assist you with, don’t hesitate to reach out!
Best regards,
Sleep.8 Team
Not very good customer service
Not very good customer service, the staff are rude and evasive if you ask for their name. So basically they are happy to sell you the product but do not provide a very good customer service later.
21 October 2024
Unprompted review
Reply from sleep8.uk
Hello,
I'm truly sorry to hear about your disappointing experience with our team. Our goal is to provide not only high-quality products but also a supportive, respectful service from start to finish.
We take this feedback seriously, and I’ll ensure it’s shared with our team to make improvements where needed. If there’s anything specific I can do to assist with your concerns or if you’d like to discuss this in further detail, please don’t hesitate to reach out directly at 01708947486, option 2 for customer services, or send us an email on customerservices@s8group.eu
Warm regards,
Sleep.8 Team
Great experience great value for money…
Great experience great value for money as the store was closing down.
The manager Dragof been very helpful and advice me the right product after careful consideration.
Thanks
21 October 2024
Reply from sleep8.uk
Hello,
Thank you so much for sharing your experience! We’re thrilled to hear that you found both great value and the perfect product during your visit. Dragos will be delighted to know his thoughtful assistance made such a positive impact. We always aim to match our customers with just the right product, and it's wonderful to know we succeeded in doing that for you.
Thank you again for choosing us, and please don’t hesitate to reach out if you need anything in the future.
Best regards,
Sleep.8 Team
Steve
Steve, Dayle and Jack did a wonderful job at installing our bed order from Sleep.8. Excellent service with safe delivery and quick and perfect assembly. Great work guys : ). Thank you.
25 October 2024
Unprompted review
Reply from sleep8.uk
Hello,
Thank you so much for your kind words!
We’re thrilled to hear that Steve, Dayle, and Jack did such a wonderful job with the installation of your bed. It’s fantastic to know you received excellent service, safe delivery, and quick assembly. We’ll be sure to pass along your appreciation to the team!
If you need anything else, don’t hesitate to reach out.
Sleep.8 Team
Very friendly and did a brilliant job…
Very friendly and did a brilliant job putting bed together
25 October 2024
Unprompted review
Reply from sleep8.uk
Hello,
Thank you for taking the time to share your experience!
We’re delighted to hear that our team was friendly and did a brilliant job putting your bed together. Your satisfaction means a lot to us, and we appreciate your kind feedback.
If there’s anything more we can assist you with, please feel free to reach out!
Sleep.8 Team
Reply from sleep8.uk
Hello,
Thank you so much for sharing your experience with us! We're delighted that our team was able to provide you with the time and support you needed to make a decision. It’s wonderful to know that you felt helped and well taken care of during your visit.
Sleep well,
Sleep.8 Team
Great service and patience
Great service from a knowledgeable and patient sales person. Titiana was very professional. Would certainly recommend both Sleep 8 and Titiana at the High Wycombe store.
19 October 2024
Reply from sleep8.uk
Hello,
Thank you for the lovely feedback! We're thrilled to hear that Tatiana provided you with exceptional service and patience. Knowing that her professionalism made such a positive impression means a lot to us, and we'll be sure to pass along your kind words to her. We truly appreciate your recommendation and look forward to welcoming you back to the High Wycombe store!
Warm regards,
Sleep.8 Team
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