From the moment we stepped into the store to the day the mattress and sofa bed was delivered was 1st class service. I was told when the delivery would arrive, was kept informed during my time slot, 3... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the showroom to delivery, everything was perfect. We were treated with respect all the way through. Our house is really difficult to get such a big mattress 3 floors up, but the 3 lads that deli... See more
Company replied
I purchased a sofa bed. The customer service provided was incredible. The delivery went very well and many months later I can confirm the quality and comfort as well as the size of the sofa bed is exc... See more
The customer service I have received from sleep 8 has been incredible. I was hesitant to purchase a bed from them as I wasn’t familiar with the brand but I have no complaints. It took 3 weeks to be de... See more
Company replied
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
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Very pleased
Bed delivered and assembled today. Prompt, fast and very tidy work by Steve Jack and Dale.
22 October 2024
Unprompted review
Reply from sleep8.uk
Hello,
Thank you for sharing your satisfaction with us! We're so pleased to hear that Steve, Jack, and Dale delivered and assembled your bed promptly and with care. It’s wonderful to know their tidy and efficient work made a great impression. Enjoy your new bed, and don’t hesitate to reach out if you need anything else!
Best wishes,
Sleep.8 Team
Steve and his team was v professional…
Steve and his team was v professional and efficient in all aspects from delivery to assembly .
21 October 2024
Unprompted review
Reply from sleep8.uk
Hello,
Thank you for your kind words! We’re delighted to hear that Steve and his team provided you with professional and efficient service throughout the delivery and assembly process. It’s wonderful to know they met your expectations in every aspect. We hope you enjoy your new setup, and we're here if you need any further assistance!
Warm regards,
Sleep.8 Team
Jack. 1000% great
Jack, Steve and Daley were so professional and informative. I am more than pleased with the furniture and the crew who put everything together.
18 October 2024
Unprompted review
Reply from sleep8.uk
Hello,
Thank you so much for the fantastic feedback! We're thrilled that Jack, Steve, and Dayle made the experience so positive for you with their professionalism and knowledge. It’s wonderful to hear you’re more than pleased with both the furniture and the team who put it all together. We hope you enjoy your new setup!
Warm regards,
Sleep.8 Team
Professional and Friendly staff
Professional and Friendly staff. Rav in Bluewater branch was very helpful and patient. She showed us many colours and handed over samples.
4 October 2024
Reply from sleep8.uk
Hello,
Thank you so much for your kind feedback! We're thrilled to hear that Rav at our Bluewater branch provided you with such friendly and patient service. It’s wonderful to know she took the time to show you various colors and share samples to ensure you had everything you needed to make the best choice. We’ll be sure to pass on your lovely comments to her!
Warm regards,
Sleep.8 Team
Excellent communication from start to…
Excellent communication from start to finish from Sleep 8
Delivery guys Steve, Jack and Dayle were amazing and made the experience quick and easy
5 star service
17 October 2024
Unprompted review
Reply from sleep8.uk
Hello,
Thank you for your wonderful feedback! We're thrilled to hear that our communication met your expectations and that Steve, Jack, and Dayle provided you with an amazing delivery experience. It's fantastic to know that they made the process quick and easy for you. Your 5-star service rating truly motivates us to keep delivering our best!
Best wishes,
Sleep.8 Team
Excellent service
Steve , Jack , Dayle done an excellent job .Really informative , really helpful.
Would 100% recommend.
Very friendly happy to answer all questions I had and show me how the sofa beds pull out.
Great service
16 October 2024
Unprompted review
Reply from sleep8.uk
Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear that Steve, Jack, and Dayle provided you with excellent service and helped you out with all your questions. It's great to know that you found the team informative and friendly, and that they even showed you how the sofa beds work.
We truly appreciate your recommendation and hope to assist you again in the future!
Sleep.8 Team
Jake & ozan sleep 8
Jake & ozan sleep 8
arrived early, very helpful & nice. Did a very amazing job.
12 October 2024
Unprompted review
Reply from sleep8.uk
Hello Emma,
Thank you for your kind words! We're delighted to hear that Jake and Ozan made such a great impression by arriving early and providing helpful and friendly service. We're glad they did an amazing job for you!
Sleep.8 Team
Excellent service
Steve, Jack and Dayle came to install our 3 beds today. They did an excellent job and were a pleasant to deal with. Thank you so much!
11 October 2024
Unprompted review
Reply from sleep8.uk
Hello Derek,
Thank you for your lovely review! We're so pleased to hear that Steve, Jack, and Dayle did an excellent job installing your beds and that they were a pleasure to work with. We appreciate your kind words and are glad everything went smoothly!
Sleep.8 Team
Very easy and helpful
Very easy and helpful, thanks to steve jack and dayle.
11 October 2024
Unprompted review
Reply from sleep8.uk
Hello,
Thank you for sharing your experience! We're happy to hear that Steve, Jack, and Dayle made the process easy and helpful for you. Your feedback means a lot to us!
Sleep.8 Team
Amazing service
Steve, Dayle & Jack were really polite and friendly, very efficient and put the bed up in no time. Would highly recommend.
11 October 2024
Unprompted review
Reply from sleep8.uk
Hello Daniel,
Thank you for your fantastic feedback! We're thrilled to hear that Steve, Dayle, and Jack provided such amazing service and were polite, friendly, and efficient. It's great to know they had your bed set up in no time! We truly appreciate your recommendation.
Sleep.8 Team
Very comfy and firm
4 October 2024
Reply from sleep8.uk
Hello Christine,
Thank you for your review! We're delighted to hear that you're finding your new bed both comfy and firm. If you need anything else, don't hesitate to reach out!
Sleep.8 Team
The assembly team is so caind and…
The assembly team is so caind and frendly. I give them 5 ⭐
9 October 2024
Unprompted review
Reply from sleep8.uk
Hello Eba,
Thank you so much for your lovely review! We're thrilled to hear that the assembly team was kind and friendly. Your 5 stars mean the world to us!
Sleep.8 Team
Reply from sleep8.uk
Hello Paul,
Thank you for your kind words! We're so glad to hear you had a great customer service experience with us. If you ever need anything else, we're here to help!
Sleep.8 Team
Item ordered nearly one month ago and…
Item ordered nearly one month ago and still not received despite chasing
14 September 2024
Reply from sleep8.uk
Hi Charlotte,
I am truly sorry for the inconvenience and frustration you’ve experienced with your order. I completely understand how disappointing the delay has been, and I sincerely apologise.
At the time of your order, we didn’t have the pillows in stock, and your item was sent to the factory for production. Unfortunately, this wasn’t communicated to you, which I deeply regret. I know this has caused unnecessary frustration, and I apologise for the lack of updates.
The good news is that your pillows have now been collected for delivery and are on their way to you. Please don't hesitate to reach out if you have any further concerns. We greatly appreciate your patience and are committed to improving your experience.
Sleep.8 Team
We were made very welcome at the sleep…
We were made very welcome at the sleep 8 bluewater store by Emilija at the shop and she was very helpful .after a lot of discussion we chose the Grether & wells magnificent mattress, can’t wait for it to be delivered, she also managed to get us a good price on it
29 September 2024
Unprompted review
Reply from sleep8.uk
Hello Nick,
Thank you for sharing your experience! We're delighted to hear that Emilija made you feel welcome at our Bluewater store and provided such helpful assistance. Choosing the Grether & Wells magnificent mattress sounds like a fantastic decision, and we're glad she was able to secure a good price for you. We hope you enjoy your new mattress once it arrives!
Sleep.8 Team
rav was amazing
29 September 2024
Reply from sleep8.uk
Hi,
Thank you so much for the kind words! We're thrilled to hear that Rav provided you with an amazing experience. We'll be sure to pass along the compliment!
Sleep.8 Team
Do not recommend
Mattress we got was astoundingly different from what we tried in retail store. After thirty days still hasn’t gotten a reply on how to exchange
My back is now injured due to too much pressure over 30 days
26 September 2024
Reply from sleep8.uk
Hi,
We're sorry to hear about your experience. Our mattresses are made to order and shipped directly from the factory, which is why they may feel a bit firmer than the ones in-store. This is why we say to try the mattress for a 30-day trial before facilitating any exchanges to ensure you've had enough time to adjust, and break in the brand-new made from factory mattress.
That being said, you've passed your 30-night trial and were still not happy with your mattress, so we have already started the process of facilitating you an exchange as per our Comfort Guarantee policy.
We hope your new mattress provides the comfort you're looking for!
Sleep.8 Team
The assistant was helpful he knew his…
The assistant was helpful he knew his stuff. He was polite and had a pleasant demeanour.
13 September 2024
Reply from sleep8.uk
Hi,
Thank you, Sharon! We're so glad to hear that the assistant was helpful, knowledgeable, and provided you with a great experience. We'll be sure to pass your feedback along!
Sleep.8 Team
Outstanding and professional service
Outstanding and professional service. The manager of the Kings Rd branch could not have done more to help. They delivered the product on time and placed in the bedroom. I would recommend this company as 1st class. Peter Chelsea
27 September 2024
Unprompted review
Reply from sleep8.uk
Hi,
Thank you so much for your fantastic feedback, Peter! We’re delighted to hear that you received outstanding and professional service from the manager at our Kings Road branch. It’s great to know that everything, from assistance to delivery, went smoothly.
Your recommendation means the world to us, and we’re thrilled to be considered a first-class company in your eyes. If you ever need anything else, don’t hesitate to reach out!
Sleep.8 Team
Reply from sleep8.uk
Hi,
Thank you, Eduart! We're so glad to hear that you're very happy with the service. It's always our goal to provide a great customer experience, so your feedback means a lot to us.
Sleep.8 Team
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