Slab Artisan Fudge Reviews 330

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and creamy fudge, often highlighting the excellent quality and wide selection of vegan options available. Many appreciate the quick delivery and responsive customer service, with staff being described as very helpful and efficient in resolving any issues. The overall ordering process is noted as easy, and the product often arrives well-packaged and beautifully presented, making it suitable for gifts. However, some people were dissatisfied with certain aspects, noting issues with packaging appearing cheap or damaged upon arrival, and some orders missing gift notes despite confirmation. A few other people also noted discrepancies between the product and its online description, experienced long delivery times, or received items with very short best-before dates, making them unsuitable for gifting. There were also occasional reports of product quality issues, such as an unpleasant taste and crumbly texture.

What people talk about most

Product

Customers had positive experiences with the product, frequently describing the fudge as delicious, amazing,... See more

Quality

Consumers find quality to be positive, with many reviewers describing the fudge as delicious, high-quality,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the very quick and speedy... See more

Order

Reviewers express satisfaction with the ordering process, noting it was easy and that they were kept informed... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Dad is dairy intolerant so I bought him some various vegan fudges for father's. It didn't last long so must have been good! Very quick delivery, all round can't be faulted.

Rated 5 out of 5 stars

Amazing fudge and excellent customer service! Great value homemade fudge. Brought a selection for a birthday present. Ordered a carton, however a slab packet was delivered in a packing error. Once... See more

Company replied

Rated 5 out of 5 stars

The fudge is delicious and super creamy! I love the selection of vegan flavours available. When I received my order, I noticed there was an extra bar of a different flavour for me to try. This was a k... See more

Company replied

Rated 5 out of 5 stars

Very pleased, ordered a box for a vegan friend and also treated our family a box of dairy. After putting the order in I decided to add another vegan one for a dairy intolerant friend. costumer service... See more

Company replied


Company details

  1. Food Producer
  2. Confectionery
  3. Confectionery Wholesaler
  4. Food Manufacturer

Written by the company

Buy fudge online from an independent, family run small business. Based on the Isle of Wight, posting all over the UK. - Small batch 👊 artisan fudge. - Dairy & vegan 🌱 fudge ranges available to buy. - All our Slabs are packaged in 💯% biodegradable bags with recyclable sleeves 🌍 - Slab Artisan Fudge differs from mass produced fudge in that it is made lovingly by hand in small batches. - The result? A unique fudge with a distinctive flavour and texture – creamy, rich and unctuous. - From the indulgent Death By Chocolate to the beautifully fruity Lemon Meringue. All our fudge flavours are cooked by hand on the stove-top by our passionate artisan fudge-makers. - Free postage on orders £25+ via Royal Mail Tracked 48. Orders £40+ will be sent free via Royal Mail Tracked 24 📦 Grab a Slab! - Slab was established in 2015 after a winter of fudge experimentation and practise. Our aim was to create a range of artisan fudge that was both unique in appearance and mouth-wateringly delicious. After many years of recipe tweaking and brand development, we now have a range of decadent, eye-catching artisan fudges all made by hand and wrapped in our Slab depot. Cheers Rachel and Steve


Contact info

4.8

Excellent

TrustScore 5 out of 5

330 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Enjoyable but discreet packaging would…

Enjoyable but discreet packaging would have been ideal. Paid nearly £20 and my husband saw it before his bday. So slightly disappointed

29 September 2023
Slab Artisan Fudge logo

Reply from Slab Artisan Fudge

Hi there, thanks for the feedback - if only you'd have left us a note to pack the order in discreet packaging then we could've taken care of that for you. Hope your husband still enjoyed the fudge!

Rated 5 out of 5 stars

Beautiful Vegan fudge

Vegan fudge, superb. Posted almost instantly, eaten even more quickly!

21 September 2023
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Reply from Slab Artisan Fudge

Thanks for the fantastic feedback Alan, we love getting parcels of fudge sent out quickly! Glad you enjoyed 👌

Rated 5 out of 5 stars

Lovely gifts

Lovely presentation, makes for a lovely gift.

11 September 2023
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Reply from Slab Artisan Fudge

Thanks for the lovely review Naomi! 😃

Rated 5 out of 5 stars

Excellent communication

Excellent communication, quick delivery. Great product which was well received as a present.

8 September 2023
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Reply from Slab Artisan Fudge

Thanks for the great review Lynsey! 😀

Rated 5 out of 5 stars

Great service

Great service, well packed and fast delivery. Emailed request after order placed dealt with swiftly.
Fudge looks yum but I can't say anymore as bought as gifts

1 August 2023
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Reply from Slab Artisan Fudge

Thanks so much for the excellent feedback Julie. Buy yourself some next time! 😀

Rated 5 out of 5 stars

Excellent product and service.

The order was confirmed and a delivery date given so kept updated all the way. This is such an amazing product and the company is really first rate. Highly recommended.

30 July 2023
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Reply from Slab Artisan Fudge

Thanks so much Sue, you are a top customer! 👌

Rated 5 out of 5 stars

Greatest fudge

Great fudge, gorgeous taste, lovely flavours and quick and efficient delivery. Been having fudge from Slab for 6 years now and never, ever disappointed.

30 July 2023
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Reply from Slab Artisan Fudge

Thanks so much for supporting us all this time KD, it's very much appreciated! 🤗

Rated 4 out of 5 stars

Bought fudge for a congratulations…

Bought fudge for a congratulations gifts. I've been told that all flavours of fudge are delicious. I would've given 5 stars however the code I used for free postage and a free sample bag of fudge did not include the bag of fudge. If you're not going to send it don't include it in the code offer. I did email company to advise of the omission and am still awaiting a reply. Good fudge though

21 July 2023
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Reply from Slab Artisan Fudge

Hi Wendy, so sorry to hear this! My wife believes she replied to your email on the day we received it, so maybe it has gone into your Junk folder? We will try and reach out to you via email again and hopefully we can put this right. Kind regards, Steve

Rated 5 out of 5 stars

Delicious fudge

A present for a man who has everything! Delicious fudge and good value for money. Despatched promptly and received next day.

25 July 2023
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Reply from Slab Artisan Fudge

Thanks for the glowing review Toby, glad everything with the order went well!

Rated 5 out of 5 stars

I absolutely love this fudge it tastes…

I absolutely love this fudge it tastes amazing and is very addictive. Packaging was great. I have a bar to my niece who also agreed it tasted outstanding.
Thank you

20 June 2023
Slab Artisan Fudge logo

Reply from Slab Artisan Fudge

So glad to hear the fudge was well received!! 👌

Rated 5 out of 5 stars

Massive hit!!

Bought for my step dad on Father’s Day and he couldn’t stop raving about them! They were a massive hit 🙂

5 June 2023
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Reply from Slab Artisan Fudge

Glad to hear the fudge went down well Lottie! 😀

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