Skyscanner Reviews 340

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find excellent prices for air tickets, often cheaper than other platforms, making it their first choice for travel bookings. The app and website are praised for being user-friendly, easy to navigate, and efficient, saving time by streamlining the search across multiple airlines and agencies. Many appreciate the clear comparison of prices, flight details, and the useful filters that help find suitable flights, providing peace of mind for successful bookings. However, some customers also noted issues with the booking process, encountering difficulties in securing tickets or experiencing long waiting hours for flights. There were also concerns about third-party sites appearing on the platform, with some reviewers suggesting they should be banned due to negative experiences. A few people mentioned that the price shown might not be the final price due to additional fees, and occasionally, price changes were indicated too late.

What people talk about most

Price

Customers had positive experiences with price, often finding cheaper air tickets and good deals compared to... See more

Website

Consumers find the website to be positive, praising its ease of use for finding and comparing flights and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting it as very convenient and... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many customers finding it easy to... See more

Application

Users describe positive interactions with the app, finding it extremely useful and reliable for booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1st I loves the price of the air ticket which is cheaper then other. 2nd Skyscanner is my 1st choice to go for buying air ticket but....So air ticket waiting hours are too long which can go up to 33... See more

Rated 5 out of 5 stars

Very user friendly, used many times and almost always gave the best prices. We will usually compare Skyscanner prices with 1 or 2 other portals like trip, kiwi and kayak and still end up with Skyscan... See more

Rated 5 out of 5 stars

The Skyscanner app is extremely useful and reliable for booking flights online. It really helps streamline the process of searching across multiple airlines and agencies, making it easy to find the be... See more


Company details

  1. Travel & Vacation

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

340 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Prices were not competitive

Prices were not competitive. Cookies bumped up prices way above actual flight prices.

29 October 2024
Skyscanner logo

Reply from Skyscanner

Hi there, 

Thanks taking the time to leave your feedback. We are sorry you have not had a more positive experience. 

To give you some context about how our site works, we rely on data that is passed through to us from our travel providers. We don't set prices ourselves and therefore it's not technically possible for us to adjust prices based on cookies. 

We've included some more info on the topic here: http://www.skyscanner.net/news/tips/do-cookies-increase-flight-prices/

If you continue to have a problem with the prices you see, or if you need further assistance, then please let us know by getting in touch via the link below. It would be really helpful if you can send us the details of the flight you are searching for and the provider you're trying to book with so we can investigate further. 

https://help.skyscanner.net/hc/en-gb/requests/new 

Thank you.

Claire - Skyscanner Support

Rated 5 out of 5 stars

I am happy with

I am
Happy with the Good service! and fast can get an airline that has many other offers. Thank you Skyscanner😊😍😍

23 September 2024
Rated 4 out of 5 stars

Skyscanner

I always rely on this apps everytime I want to book a ticket back to my country.

25 September 2024
Rated 5 out of 5 stars

It had went back to being competitive…

It had went back to being competitive after so many years when they 1st started. I had stop using it for few years when the Air tickets price were not attractive. But now they are about the same but my choice to choose is still Skyscanner. They were reliable & has been in the markets for a long period of time. Great works...

23 September 2024
Rated 5 out of 5 stars

Highly recommended

Booking was seamless and price comparison from the various platform gives consumer a great overview. Highly recommended.

20 September 2024
Rated 5 out of 5 stars

Booking of return trips

You give many choices to choose from for the flight destinations and it is easy for the customer to select the flights he prefers. The process is simple to secure a ticket and it is not cumbersome as other websites especially for return trips. Keep up the standards and good work.

17 September 2024

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