Skyscanner Reviews 

352
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for offering excellent prices on air tickets, often finding them cheaper than direct airline bookings or other comparison sites. Many people appreciate the user-friendly interface and the efficiency of searching across multiple airlines and agencies, which saves a lot of time. The booking process is generally described as easy, convenient, and hassle-free, with users finding it simple to navigate and compare options. However, some customers also noted issues with the booking process, such as not being able to secure a ticket or experiencing long waiting hours. A few other people also felt that the website could be improved for navigation and user-friendliness, and some expressed concerns about third-party agents.

What people talk about most

Price

Users describe positive interactions with price, often finding cheaper tickets than on airline websites and... See more

Website

People report positive experiences with the website, finding it easy to use and navigate for comparing flight... See more

User experience

Consumers find the user experience to be very positive, often describing it as easy to use and navigate for... See more

Booking process

Customers generally report positive experiences with the booking process, finding it easy to navigate and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very user friendly, used many times and almost always gave the best prices. We will usually compare Skyscanner prices with 1 or 2 other portals like trip, kiwi and kayak and still end up with Skyscan... See more

Rated 5 out of 5 stars

1st I loves the price of the air ticket which is cheaper then other. 2nd Skyscanner is my 1st choice to go for buying air ticket but....So air ticket waiting hours are too long which can go up to 33... See more

Rated 5 out of 5 stars

The Skyscanner app is extremely useful and reliable for booking flights online. It really helps streamline the process of searching across multiple airlines and agencies, making it easy to find the be... See more

Rated 5 out of 5 stars

This apps will show u the cheapest ticket around the world. Skyscanner apps trying their best to make sure users will get ticket as cheap as possible. It was great n with voucher, some discounts. Im s... See more


Company details

  1. Travel & Vacation

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

352 reviews

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4.4

All reviews

(352)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Skyscanner

I always rely on this apps everytime I want to book a ticket back to my country.

25 September 2024
Rated 5 out of 5 stars

It had went back to being competitive…

It had went back to being competitive after so many years when they 1st started. I had stop using it for few years when the Air tickets price were not attractive. But now they are about the same but my choice to choose is still Skyscanner. They were reliable & has been in the markets for a long period of time. Great works...

23 September 2024
Rated 5 out of 5 stars

Highly recommended

Booking was seamless and price comparison from the various platform gives consumer a great overview. Highly recommended.

20 September 2024
Rated 5 out of 5 stars

Booking of return trips

You give many choices to choose from for the flight destinations and it is easy for the customer to select the flights he prefers. The process is simple to secure a ticket and it is not cumbersome as other websites especially for return trips. Keep up the standards and good work.

17 September 2024
Rated 1 out of 5 stars

Very difficult to convert usd to sgd

Very difficult to convert usd to sgd. finally paid but usd.please improve payment method.

18 August 2024
Skyscanner logo

Reply from Skyscanner

Hello Ram,

Thanks for your review, and I'm sorry to read about your poor experience paying after finding your flights via Skyscanner.

Skyscanner as a travel search engine helps you organise your trip by finding the best options for you. When you select a journey, your reservation is made directly with the airline or travel agent of your choice. Once you are on the provider’s website, you’ll be able to see which different payment options they offer and in which currency they accept payment.

Some airlines might display the price in a different currency than what you selected on Skyscanner, as not airlines offer to sell in every current, but on Skyscanner, you can view the price in any currency according to your settings, but this is to make the price comparison as easy as possible for you. We would recommend to use your correct market when searching on Skyscanner, as that will have the highest likelihood that the travel provider will accept payment in SGD. If you are on the US version on of Skyscanner, it is likely that the travel providers will take payment in USD.

I very much hope that this helps a little, and I hope that in the future you wil have an easier time saying in your preferred currency! 

Kind regards,

Emma

Rated 5 out of 5 stars

Good overview

Skyscanner provides a good overview of the various options available. It is easy to navigate, and really helps the user a lot when planning for trips. It is always my first port of call when I try and search for flights, and more so when I have multi-city travels.

14 August 2024
Rated 1 out of 5 stars

We paid 298 dollars towards my ticket…

We paid 298 dollars towards my ticket in sccoot airlines through my trip site...
But they charged seperately for my luggages in airport... Of $150
Worst ever why I faced

9 August 2024
Skyscanner logo

Reply from Skyscanner

Hello, 

Thank you for taking the time to leave your feedback regarding your experience at the airport after booking a flight with our travel partner, Mytrip. We're sorry to hear about this. 

We're keen to investigate this further and see how we may be able to help.

If you could please fill out the form at the link below, a member of our Support team would be happy to follow up with you directly. 

https://help.skyscanner.net/hc/en-gb/requests/new

Thanks for your time, and we look forward to hearing from you.

Kind regards,

Bea - Skyscanner Support

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