I order 4 indoor bar stool, 4 outdoor bar stools, outdoor sofa with coffe table and bar garden table. Shiping had delay more than 2 weeks for one item and 6 weeks for another because in their pol... See more
Company replied
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See what reviewers are saying
The chairs look great, with very nice details that I wouldn't expect because price point is so reasonable. The delivery was more than a month before expected, which was awesome. But the best part of a... See more
Company replied
I don't normally write reviews but I have to for Sklum...I admit I was very hesitant purchasing with Sklum when I saw some of the bad reviews on here but I am very glad I took the leap. Firstly th... See more
Company replied
We were super happy with our first SKLUM experience. The whole ordering system was so easy. They sent us updates now and then and everything arrived as planned. The furniture was very safely and care... See more
Company replied
Company details
About Sklum
Written by the company
Sklum es una marca internacional de muebles y decoración que combina lo último en diseño, funcionalidad y sostenibilidad, permitiendo que cada espacio cuente su historia única.
Sklum is an international furniture and decor brand that blends the latest in design, functionality and sustainability, allowing each space to tell its unique story.
Sklum is an international furniture and decor brand that blends the latest in design, functionality and sustainability, allowing each space to tell its unique story.
Sklum - Where Inspiration Becomes Home
Written by the company
- Muebles que cuentan historias
- Diseño, autenticidad y estilo para cada espacio
Contact info
3.6
Average
264K reviews
Asks customers to review
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Poor Quality Products. Bad Experience
Our delivery was missing one item and we received another item that we never ordered. The quality of the products we received was poor.
This was a very underwhelming experiednce and we wouldn't shop with Sklum again.
29 April 2026
Reply from Sklum
Hi Anthony, thank you for your review. We appreciate you bringing the issues with your delivery and the quality of the products to our attention. We would like to investigate what happened with the missing and incorrect items to provide you with a solution. We will be in touch via Trustpilot to request your order details and help you further. Customer Service at Sklum.com
Lovely products
Hi,
Many thanks for my purchases.
Unfortunately when I assembled the stools there was a crack in one of them. The crack doesn’t bother me, but I am afraid the stool will come apart.
What should I do?
Many thanks,
Brian Durkan
911711766
18 May 2026
Reply from Sklum
Hi Brian, thank you for sharing your feedback. We are glad you like your purchases, but we have noted your comments regarding the crack in one of the stools. To help you with this, we will contact you through Trustpilot to request your order information and review what happened. Sklum.com Customer Service
Not received order
I have not received my order and I'm unable to contact the company. Order tracker says the delivery has been sent, but it has been in transit with the delivery company for more than 10 days with no change whatsoever...
18 May 2026
Unprompted review
Reply from Sklum
Thank you for your feedback. We would like to look into your case and help you with your delivery. Since we do not have your order details here, we will contact you through Trustpilot to request more information and provide you with a solution. Customer Service at Sklum.com
Only half my order has turned up.
Ordered on the 19th April, and still waiting for the completed order to arrive one month later. I ordered a book case and an outdoor dining set - 1x table and 6x chairs. Only 5 chairs have arrived and the table has never appeared. The book case arrived 2 days ago. I rang last week and was told the rest of my order would arrive the next day. It did not. I can't get hold of them now (they close their phone lines at lunchtime!), been on hold for ages each time. Thoroughly disappointing service. Am I foolish to hope this will get resolved, or even get a refund???
18 May 2026
Unprompted review
Reply from Sklum
Thank you for your feedback, Jemma. We apologize for the inconvenience caused by the delivery of your outdoor set and the bookcase. We want to help you resolve this as soon as possible. We will contact you through Trustpilot to ask for your order information and look into what happened. Customer Service at Sklum.com
All good
All good - some products don't have the best quality though - especially chargeable lamps. I have tried several different ones (USB, Suncell, etc.) and they all break/get bad very fast (within the first months).
11 May 2026
Reply from Sklum
Hello Sandra, thank you for your 4-star review and for sharing your experience with us. We are pleased to know that you are generally satisfied with our service. We have taken note of your comments regarding the quality of our chargeable lamps and we would like to look into this further to assist you with a solution. We will contact you shortly through Trustpilot to request more information about your orders. Customer Service at Sklum.com
Products delivered one month after…
Products delivered one month after order to Ireland, no issues to report at all and very happy with the table and chairs
11 May 2026
Great table, delivery took ages
Really great product, sturdy and strong. Only downside was the delivery time from start to finish 7 weeks. Was pretty apprehensive at one stage that I had been scammed but contacted sklum and my mind was put at ease that it would be delivered
11 May 2026
The chair arrived broken
Edited: The chair arrived broken, but the company sent me a new one.
18 May 2026
Reply from Sklum
Hello Gabrielle, thank you for your review. We are sorry to hear that your chair arrived broken. We would like to help you with this. We will contact you through Trustpilot to request more information and find a solution. Customer service of Sklum.com
Not even received yet and no proper…
Not even received yet and no proper tracking information
18 May 2026
Reply from Sklum
Thank you for your review. We would like to help you with your order and tracking information. As we need more details to locate your purchase, we will contact you through Trustpilot to request this information and assist you further. Customer Service at Sklum.com
Exactly what I expected - great.
Table is exactly what I was looking for. Delivery was good but took a little longer than usual but that’s to be expected. Overall I’m very happy.
18 May 2026
Reply from Sklum
Hi Vincent, thank you so much for your review! We are happy to know that the table is exactly what you were looking for and that you are satisfied with your purchase. Enjoy it! Customer Service of Sklum.com
Reply from Sklum
Hello Michal, thank you so much for your kind words! We are delighted to hear that you are happy with the quality and beauty of your new dresser. We hope you enjoy it for a long time. Customer Service at Sklum.com
It was the positive experience
It was the positive experience, and already my second purchase. I would say that I am totally satisfied with the items I have ordered. All looks very nice, according to the pictures and my expectations. Is important now to understand how they will be in the long run, while using. The only issue that I would like to note was the waiting time, as the item was not on stock by the moment I made the purchase. But that was indicated from the very begging, so I knew the delivery time.
18 May 2026
Reply from Sklum
Thank you very much for sharing your experience with us, Victoria! We are happy to hear that you are satisfied with your second purchase and that the items met your expectations. We appreciate your patience regarding the waiting time and are glad that the information provided from the start was helpful. We hope you enjoy your new items for a long time! Customer Service at Sklum.com
I did not receive the product
18 May 2026
Reply from Sklum
Thank you for your review, Susan. We would like to help you with your order and check the status of your delivery. Since we do not have your order details, we will contact you through Trustpilot to request this information and provide you with a solution. Customer Service at Sklum.com
Love our new garden furniture
Love our new garden furniture !
Great quality , delivered on time with good communication and customer service
11 May 2026
Reply from Sklum
Hi Susie, thank you so much for your kind words! We are delighted to hear that you are enjoying your new garden furniture and that everything went perfectly with the delivery and communication. We hope you enjoy it very much! Customer Service at Sklum.com
Still haven't received the order
Still haven't received the order. 'Your item is being dispatched was sent on the 5th May' saying delivery in 12 -15 days. Just called to be told it takes 15-20 business days and will be delivered next week. A full 2months since placing the order. Critical furniture purchase for a business (cafe). At least they answer the phone but the length of order cycle needs to be way more clear.
18 May 2026
Reply from Sklum
Thank you for your review, Matthew. We apologize for the delay and the conflicting information you received about your delivery. We want to look into this immediately to give you a clear answer. We will contact you via Trustpilot to ask for your order details so we can help you. Customer Service at Sklum.com
All the products were beautiful
All the products were beautiful, great quality and excellent communication about delivery. Extremely satisfied.
18 May 2026
Reply from Sklum
Hello Anushree, Thank you so much for your kind words! We are thrilled to hear that you are satisfied with the quality of our products and our delivery communication. Customer Service at Sklum.com
I haven’t received my shipment or any…
I haven’t received my shipment or any updates and it has been sitting in the warehouse for over 14 days! I don’t know about quality yet because there has been no delivery or updates on delivery.
18 May 2026
Reply from Sklum
Thank you for your review, Lauren. We would like to help you with your shipment. We will contact you through Trustpilot to request your order details and provide you with an update. Customer Service at Sklum.com
Beautiful items
Was shipped exactly when promised. So happy with all my items. Very stylish. I bought the Takeo desk which was quite tricky to put together but looks great. More detailed instructions would have been good.
18 May 2026
Reply from Sklum
Hello Melanie, Thank you so much for your 5-star rating and for your kind words. We are thrilled to know that you are happy with your stylish new items and that everything arrived exactly when promised. We hope you enjoy your Takeo desk! Customer Service at Sklum.com
inspiring for home decor and easy for…
inspiring for home decor and easy for interior design decision making
18 May 2026
Unprompted review
Reply from Sklum
Thank you very much for your kind words, Gianshant. We are delighted to hear that you find our products inspiring for your home decor and that our site makes your interior design decisions easier.
Customer Service at Sklum.com
Horrible
Horrible, received a third of my order no response no legs to my couch no response and weeks later I’m still here with no couch or answers
5 May 2026
Reply from Sklum
Thank you for your feedback, Whitney Lane. We would like to look into the delivery of your couch and the missing parts to help you as soon as possible. As we need more details to locate your order, we will contact you through Trustpilot shortly to request this information. Customer Service at Sklum.com
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