Sklum Reviews 264,114

The delivery was slow, longer than expected and they did not inform the reason. Lack of communication

Considerable delay delivering the items compared to stated delivery date when I ordered—and one packing crate was incorrectly labelled, resulting in the delivery to me of a sofa with two left-side sections. Now one section will have to be returned and exchanged for the correct piece, which Inhave been told will take a further month at least

In my first order, one item was delivered incomplete, and the delivery took much longer than expected. Unfortunately, the delivery service did not seem very professional. I also tried contacting the company several times by phone, but I was unable to reach anyone.

There are many items on your website that I really like; however, due to this experience with the delivery service, I will unfortunately choose to shop elsewhere in the future.

I hope the service can improve for future customers.

Amazing products, delivered on time and safely. Highly recommend!

I’m thrilled about how beautiful the chairs are! And everyone is asking 🥰

An excellent experience from start to finish. What impressed me the most about Sklum is not only the quality of their products, but the truly exceptional standard of their Customer Care. The team’s responsiveness is remarkable
I was contacted even on a public holiday and a tailored solution was provided in less than 24 hours. Their professionalism, kindness, and dedication clearly reflect a company culture focused on the customer. A rare and highly appreciated standard of service. Strongly recommended.

Ordered four outdoor chairs on the 19th April. Numerous attempts to query why I still haven’t had any notification they have even been dispatched (and then apparently have to wait a further 12 working days for a delivery estimate). Website just diverts to a chatbot which is of no use and just offers an apology with zero explanation or expected date. Absolutely dire customer service - would avoid this company at all costs unless you’ve got cash to waste whilst you hope you actually get the products you’ve ordered!

One of the worst consumer experiences I've had in a while. Made a large order with Sklum, original delivery estimated to be 6 weeks, was contacted after 6 weeks to let me know it would be delayed. It finally arrived 4 weeks late (no problem), however the majority of the items were badly damaged. The boxes were clearly damaged on arrival (literal holes in them, several have clearly been compressed/smashed. Open them up and yep, most of the items are broken with dents in the tables, rips in fabrics, etc.

I submitted a thorough incident report on their website
with photos (and am asked for even more photos wasting another day), and then am told I need to get the items back to Sklum in original packaging (funny as in the photos they can clearly see the packaging has been destroyed which is their issue). There was no ETA on when they would be picked up or even if I would receive a refund and when (!). The boxes are huge and I live in a small place so are taking up half my living room. Customer service haven’t acknowledge that this is their problem that they've created and I still don't have a resolution.

Very rough experience in every way.

Edit: they have now given me a date for the pickup at least so that’s progress 👍.

My 2nd experience with Sklum is a big let down. I wanted more of the same furniture so as to match.
It has now been 12 working days since payment was confirmed, (16days total) and I have not heard anything regarding my order! No up-date, no confirmation the the item has been shipped, no tracking number given...
So Im guessing the item still hasn't even left the warehouse. Even if it leaves the warehouse now it will probably take weeks and weeks to arrive.
Its garden furniture, so i'm wondering if it will arrive this summer at all.
I paid €99,95 shipping for an order of €435,90, thats way too much for the length of time this is taking. It would have arrived sooner from the far east.

They are really difficult to get hold of!
Zero customer service! No email address to contact, and its really difficult to get them on the phone.

I'm regretting this now and will unlikely order from them again. Such a shame I had high hopes for them, but they really need to sort their logistics out! Its not worth the bother.

Very good customer service response. Timely and appreciative.

Just one star less because of delivery. No follow up and no contact before delivery … of a couch, which request a minimum of organization.
For the rest, I really love the products, especially design and originality. And prices are in line with quality.

Delivery fast and lamps very nice!😊

So....eventually I received my coffee table and I can honestly say it is a beautiful piece. Very elegant, amazingly well designed. Very happy now. Thankyou Sklum for sorting out my delivery issues. I do love the coffee table and it was worth waiting for!!!!

Considering I ordered a mirror, I was concerned it might arrive broken but everything went very smooth and it arrived just fine. The mirror looks beautiful and just like in the picture :) Good price-quality!

Absolutely lovely lampshade, but delivery was extremely long and so ultimately late.

Customer service helpline very helpful and messaged in english

Love the Scandi design of garden table and chairs - like the colour.
Well made good quality - fits into my small garden perfectly.

Great purchase!
My desk arrived quickly. The quality surprised me. It was easy and fun to assemble, and I'm super happy with the product and experience!

The product itself is great, and we are very happy with the table. Unfortunately, the communication and delivery process after the product left Sklum was absolutely disappointing and far below the level of service we expected.

The online order status on the Sklum side was clear initially. However, as soon as the shipment was transferred to the delivery company, everything became blurry and unclear. The tracking information and communication regarding the actual delivery timing were confusing and unreliable.

At one point, I received a call from the delivery service informing me that nobody was at home to receive the order. However, this was entirely understandable, as we had not received any clear delivery confirmation or indication that the delivery would take place that day. A new delivery was then scheduled for the following day, which meant we had to reorganize our schedules to ensure someone would be present at the delivery location.

The next day, the delivery finally arrived. The only positive aspect of this experience was that the driver kindly called me approximately 30 minutes in advance, allowing me enough time to be present.

Unfortunately, the order — which apparently consisted of two separate packages — was incomplete. We only discovered this after opening the delivered package and realizing that the second part of the table was missing.

I contacted the driver within 15 minutes after delivery. The driver himself felt very sorry for the situation and contacted the planning department on our behalf. He later informed me that package 2 had been left behind and would supposedly be delivered the next day between 10:00 and 16:00 hrs.

Once again, we had to rearrange our plans and make ourselves available for another delivery window. In total, this situation has cost me approximately two hours of lost working time and unnecessary inconvenience.

This has honestly been one of the least professional delivery experiences we have encountered. Considering the inconvenience, poor communication, and the time lost due to repeated delivery issues, I believe a refund or suitable compensation for the inconvenience would be appropriate.

I look forward to your response and to a fair resolution of this matter.