I order 4 indoor bar stool, 4 outdoor bar stools, outdoor sofa with coffe table and bar garden table. Shiping had delay more than 2 weeks for one item and 6 weeks for another because in their pol... See more
Company replied
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See what reviewers are saying
The chairs look great, with very nice details that I wouldn't expect because price point is so reasonable. The delivery was more than a month before expected, which was awesome. But the best part of a... See more
Company replied
I don't normally write reviews but I have to for Sklum...I admit I was very hesitant purchasing with Sklum when I saw some of the bad reviews on here but I am very glad I took the leap. Firstly th... See more
Company replied
We were super happy with our first SKLUM experience. The whole ordering system was so easy. They sent us updates now and then and everything arrived as planned. The furniture was very safely and care... See more
Company replied
Company details
About Sklum
Written by the company
Sklum es una marca internacional de muebles y decoración que combina lo último en diseño, funcionalidad y sostenibilidad, permitiendo que cada espacio cuente su historia única.
Sklum is an international furniture and decor brand that blends the latest in design, functionality and sustainability, allowing each space to tell its unique story.
Sklum is an international furniture and decor brand that blends the latest in design, functionality and sustainability, allowing each space to tell its unique story.
Sklum - Where Inspiration Becomes Home
Written by the company
- Muebles que cuentan historias
- Diseño, autenticidad y estilo para cada espacio
Contact info
3.6
Average
264K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Sklum
Hello Jack, thank you very much for your positive feedback. We are glad to hear that everything went well and that you are satisfied with the quality of our products. Sklum.com Customer Service
Getting emails asking me to review the…
Getting emails asking me to review the product. Would be great if I actually had the product to review. Still hasn’t arrived. Only order off Sklum if you like waiting for weeks and weeks for your order to arrive
22 May 2026
Reply from Sklum
Thank you for sharing your feedback, Fiona. We apologise for the inconvenience of receiving review requests before your order has arrived. We would like to verify the status of your delivery. We will reach out to you through Trustpilot to request the necessary details to help you.
Customer Service at Sklum.com
Site was perfect but the payment…
Site was perfect but the payment service via Klarna is woeful, very confusing, you nearly lost me at times as it was so unclear as to why I needed to keep logging into my bank. Other sites have much friendlier payment experiences
24 May 2026
Unprompted review
Reply from Sklum
Hi Mick, thank you for your 4-star review and for your kind words about our website. We are glad you had a good experience browsing our site. We also appreciate your comments regarding the payment process, as we always aim to improve every part of our customers' journey.
Customer Service of Sklum.com
Update: From 1 Star to 5 Stars – Stunning Table and Swift Resolution!
This is a follow-up to my previous 1-star review. I am mentioning my initial rating purely for historical context, as my experience has completely turned around.
Shortly after I posted my complaint, SKLUM reached out to me directly. Within days, they shipped the coffee table, and it actually arrived much quicker than expected. The packaging was incredibly robust and kept everything perfectly safe in transit.
As for the table itself, it is absolutely stunning. The build quality is exceptional, and it looks just amazing in person. I am now giving them a 5-star rating specifically for the rapid customer service response to my review and the phenomenal quality of the furniture.
23 May 2026
Unprompted review
Reply from Sklum
Thank you, SL, for sharing your updated experience with us. We are glad to hear that the coffee table arrived safely and that you are satisfied with its quality and our customer service. We appreciate your 5-star rating.
Customer Service at Sklum.com
Just as advertised
Just as advertised! Attractive and functional. Arrived in good time and shape.
22 May 2026
Reply from Sklum
Thank you for your feedback! We are delighted to know that your order arrived promptly and that the products are exactly what you were looking for. We hope you enjoy your new items! Customer Service at Sklum.com
Sleek well constructed design which was…
Sleek well constructed design which was easy to assemble. Delivery took two weeks but for comparable products in the UK this item is a more refined design and half the price
22 May 2026
Reply from Sklum
Hi Paul, thank you for your feedback. We are happy to hear that you are pleased with the design and assembly of your items. We appreciate your comments regarding the delivery time and are glad that the quality and price met your expectations.
Customer Service at Sklum.com
Great product great service
22 May 2026
Reply from Sklum
Hi carla! Thank you for sharing your experience. We are glad to know you liked our products and service. Customer Service at Sklum.com
Over 21days instead of 5-7.
Even though estimated time on website says 5-7days the chairs were delivered after over 21days. I was unable to contact anybody from Sklum or the delivery company to coordinate delivery. Most probably it was my last time ordering at sklum.
22 May 2026
Reply from Sklum
Hi Magdalena, thank you for sharing your feedback. We appreciate you bringing this to our attention. We would like to look into the delivery delay and the communication difficulties you experienced. As we don't have your order details here, we will reach out to you shortly through Trustpilot to request that information and help you further. Customer Service at Sklum.com
Reply from Sklum
Hello Javad,
Thank you so much for your review. We are glad to hear that the quality was perfect and exactly as you imagined.
Customer Service at Sklum.com
Terrible experience
Terrible experience. Delivery is a disaster. Endless delays for weeks and weeks and then the wrong product arrived. The delivery company mixed up orders. Sklum were unfriendly and unhelpful. I ordered April 9th, and today is May 22nd and I still have not had my order! This is the second time I have had an order delayed, but this time it’s a total joke. I WILL NEVER buy from Sklum again!!!
22 May 2026
Unprompted review
Reply from Sklum
Thank you for your feedback, Aideen. We appreciate you bringing these delivery issues and delays to our attention. We want to review what happened with your order and help you as soon as possible. We will reach out to you through Trustpilot shortly to ask for some details to identify your purchase. Customer Service at Sklum.com
Unable to help with order due to arrive…
Unable to help with order due to arrive today and not yet shipped.
22 May 2026
Unprompted review
Reply from Sklum
Hello Roohi, thank you for sharing your feedback. We apologize for the situation regarding your order's shipment. To help you further, we will contact you through Trustpilot to request more details and locate your order. Customer service at Sklum.com
i like the the stools came in a pack of…
i like the the stools came in a pack of 4
22 May 2026
Unprompted review
Reply from Sklum
Hello Joan, thank you for your review. It is great to know that you liked the stools coming in a pack of four. We hope you enjoy your purchase. Customer Service at Sklum.com
Still waiting - fake delivery dates
Well like everyone else on here and the FACEBOOK COMPLAINTS PAGE this company is terrible.
Months of waiting and then confirmation of delivery - delivery cancelled the morning of 'because the truck is too full'.
£599 wasted and no product - DO NOT BUY FROM THIS COMPANY
22 May 2026
Unprompted review
Reply from Sklum
Hello AD, Thank you for your feedback. We apologize for the cancellation of your delivery and the issues you have experienced. We would like to verify the status of your case and your refund. As we do not have your order details, we will contact you through Trustpilot to request your order reference and assist you further. Customer Service at Sklum.com
Terrible experience with Sklum
Terrible experience with Sklum, especially their customer service.
I paid for premium delivery, my order was supposed to be shipped already, and I still have absolutely no clear information about the status. I tried contacting customer service multiple times via phone and WhatsApp. Calls get disconnected, and on WhatsApp nobody answers.
At this point I feel completely stuck: the order is delayed, there is no communication, and no proper support despite paying extra for premium service.
This is honestly one of the worst customer service experiences I’ve had with an online retailer.
I hope someone from Sklum finally contacts me and provides a real update.
Order reference: TCSHBEILM
22 May 2026
Unprompted review
Reply from Sklum
Bonjour Sylvain, merci pour votre retour. Nous vous présentons nos excuses pour ce délai. Nous vérifions l'état de votre commande TCSHBEILM, dont une partie a déjà été expédiée. Nous allons vous contacter directement via Trustpilot pour vous fournir toutes les informations nécessaires. Service Client de Sklum.com
Great products (solid wood)
Great products (solid wood, well manufactured)and a very professional delivery
4 December 2025
Reply from Sklum
Thank you very much for your review, Karolina. We are delighted to hear that you are happy with the quality of our solid wood products and our professional delivery service.
Sklum.com Customer Service
We really love the product
We really love the product. It is exactly how it is showed in the photos and just like we wanted. We wish you had an assembly service as well.
18 May 2026
Reply from Sklum
Hello Ilhan, thank you so much for your 5-star review! We are delighted to know that you love the product and that it looks just like the photos. We also appreciate your feedback regarding the assembly service, as it helps us to continue improving.
Customer Service of Sklum.com
Don’t order from this company
Don’t order from this company, it is a scam. We placed an order with them and we did not receive the order and no refund. Tracking number was invalid. This is a scam!
21 May 2026
Unprompted review
Reply from Sklum
Hello Sofia, thank you for your review. We would like to verify what happened with your order and help you. We will contact you through Trustpilot to request the necessary details to locate your case and provide a solution. Customer Service at Sklum.com
Slightly chaotic delivery tracking with Sklum but great customer service
The delivery tracking with Sklum orders is a little chaotic as they rely on transporters whose communications are not clear. However, the customer support on Whatsapp online was amazing - very responsive, switched to English as I needed it, and updated the delivery info and kept me informed of next steps. Thank you Laia! Now I hope my delivery arrives ok.
21 May 2026
Unprompted review
Reply from Sklum
Hello PDC, thank you so much for your 5-star review and for sharing your experience with us. We are thrilled to hear that Laia provided you with such excellent support on WhatsApp. We will be sure to pass your kind words along to her. We hope you enjoy your order! Customer Service at Sklum.com
I was quite hesitant to buy anything…
I was quite hesitant to buy anything from this store, given very mixed reviews... However, my shopping purchase has been pretty much perfect - I ordered garden furniture, which came within 4 business days - complete, in good condition and precisely as shown in online pictures.
25 April 2026
Unprompted review
Reply from Sklum
Hi F J! Thanks a million for your review. We're so happy to hear your garden furniture arrived quickly and exactly as you expected. It's great to know we could make your shopping experience a perfect one. Enjoy your new garden setup!
Customer Service at Sklum.com
Reply from Sklum
Thank you so much for your review! We are thrilled to hear that your item is exactly as pictured. We hope you enjoy it!
Sklum.com Customer Service
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