skindoc. Reviews 

660
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company and its convenient online dermatology platform. Customers frequently praise the exceptionally helpful, friendly, and knowledgeable medical staff for putting patients completely at ease during personal consultations. Consumers note that the digital consultation process is extremely smooth, efficient, and remarkably fast compared to waiting for traditional appointments. Reviewers deeply appreciate the highly efficient communication, quick online booking, and prompt email responses provided by the dedicated support team. Some people also felt that the comprehensive care plans provided truly excellent overall value and exceptionally clear medical guidance throughout their entire treatment journey.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the speed, efficiency, and professional medical... See more

Staff

Customers had positive experiences with staff, praising the dermatologists and support team for their... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the simple, efficient, and... See more

Customer service

Reviewers express immense satisfaction with the customer service, frequently highlighting quick response... See more

Product

People report positive experiences with product, noting that treatments effectively clear stubborn acne and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nearing the end of my treatment now, will be completing 7 months. Everything went smoothly, was always able to get an appointment in time, there's a lot of flexibility in the openings, if I have ques... See more

Company replied

Rated 5 out of 5 stars

I had been struggling with acne for just over seven years, starting off mild to then becoming severe. Skindoc started with a video consultation and a chat to work out what will be best for you in... See more

Company replied

Rated 5 out of 5 stars

I couldn’t recommend Skin Doc highly enough. From start to finish, the whole experience has been excellent. All of the staff are incredibly friendly, helpful, and knowledgeable, and they’re always... See more

Company replied

Rated 5 out of 5 stars

Submitted a case on a Friday night and by Wednesday I had my prescription delivered. I am so grateful for this service, and how much they care about helping people with skin issues that don’t get tak... See more

Company replied


Company details

  1. Dermatologist
  2. Doctor
  3. Medical Center
  4. Medical Clinic
  5. Online Pharmacy
  6. Skin Care Clinic

Written by the company

We are the leading UK Digi-physical Dermatology service meaning we offer both digital (online) and in-person appointments. // If you prefer online, we provide affordable and convenient skin care without you even needing to leave the sofa. Our Consultant Dermatologists are all UK-based and ready to help get your skin sorted. // If you want to come see us, we have our flagship clinic in Fulham, London. We can manage nearly all types of of skin, hair, or nail issues. We perform skin surgery, cryotherapy and hundreds of types of investigations too.

Advanced skin treatment

Written by the company

Delivered to you, anywhere in the UK, by expert Consultant Dermatologists.
skindoc is a leading provider of advanced acne treatment online. However, we treat thousands of other skin issues including those involving hair, nails and even your lips and mouth. Come check us out as www.skindoc.uk

Contact info

Promotion box for skindoc.

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Refer a friend and get 10% off your booking, for both of you!

4.9

Excellent

TrustScore 5 out of 5

660 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(660)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Skindoc!!

Couldn’t sing Skindoc’s praises enough. The process has been super smooth from beginning to end with absolutely no fuss.

I have been suffering from persistent acne for over a decade and did not want to go through hoops with the NHS and it is by sheer luck I came across Skindoc. I have finished my 6 months treatment and it feels so good to be acne free and I pray to God it remains like that.

I want to give a special thank you to Dr. Sree, you are a true gem. So personable, kind and clearly cares about his patients. You will never feel more comfortable and at ease with a doctor as you will with him and I stand by that. Also the skindoc admin has just been 10/10. All my contact with support has been met with instant replies and immediate resolutions to my queries.

Honestly if I ever need a dermatologist again there’s no question who I am going to. Please stay available to us forever!! Lol

13 October 2025
Unprompted review
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Reply from skindoc.

Thank you for sharing your experience with us. We're delighted that your treatment journey was straightforward and that you're pleased with the outcome.

Your kind words about Dr. Sree and our support team are greatly appreciated, and we'll ensure your feedback is shared with them. It has been a privilege to be part of your skincare journey, and we wish you continued success with your skin.

Thank you for choosing skindoc.

Best wishes,
skindoc

Rated 5 out of 5 stars

First Consultation Experience

Dr. Sree answered all my questions and made me feel comfortable. I am going to start the Accutane treatment and looking forward to it.

20 June 2026
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Reply from skindoc.

It's wonderful to hear that Dr Sree took the time to address your concerns and made you feel at ease during your consultation. We're pleased that you're feeling positive about starting Accutane and will be here to support you every step of the way.

Best wishes,
skindoc

Rated 5 out of 5 stars

Easy, efficient and friendly process

The whole experience with skindoc was very easy and efficient. Dr Sree was really informative, friendly and always available for evening appointments that worked with my schedule. I knew I was in good hands throughout my treatment.

28 April 2026
Unprompted review
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Reply from skindoc.

We're delighted to hear that your journey with skindoc was such a positive one. Dr Sree is passionate about providing clear guidance, personalised care, and appointment flexibility to accommodate busy schedules.

Knowing that you felt informed, supported, and confident throughout your treatment means a great deal to us. Thank you for your trust and recommendation.

Best wishes,
skindoc

Rated 5 out of 5 stars

Just Incredible

I booked my consultation on the 4th of June for the 12th of June with Dr Sreedhar. On the 16th of June I took my first dose of isotretinoin. Less than two weeks from booking to starting treatment, which I find absolutely incredible.

Emily and Penny were super helpful and responsive in answering all my doubts before booking, during the wait towards my appointment, and what to expect regarding getting the medication. They gave me all the details regarding treatment, costs, and requirements from my side.

Dr Sreedhar was just phenomenal. The best medical experience I've ever had, and I consider myself pretty lucky with my NHS doctors. He listened to all my concerns regarding treatment and was patient in reassuring me about the best course of action. He made accommodations to my individual circumstances and didn't ignore any of my lived experiences with acne.

I am only on my fourth day of this long treatment journey, but I am so happy that I finally see a path forward in treating my acne which has affected me for years.

Thank you, skindoc.

12 June 2026
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Reply from skindoc.

Thank you for sharing your experience in such detail.

We're pleased to hear that the process from booking your consultation to starting treatment was smooth and efficient. Emily and Penny work hard to ensure patients feel informed and supported, so your feedback means a great deal to the team.

We're especially grateful for your comments about Dr Sreedhar. Taking the time to listen, understand each patient's individual circumstances, and develop a treatment plan tailored to their needs is something we value highly.

We appreciate your trust in skindoc and wish you the very best as you continue your Isotretinoin treatment.

Best wishes,
skindoc

Rated 5 out of 5 stars

Amazing experience so far...

My doctor, Manrup Hunjan, was extremely helpful in both my appointments I've had so far. Explained to me all the possible symptoms of accutane, she gave me lots of advice even for my other skin issues, answered all my questions, and overall is very polite and patient. And although the treatment is expensive it is cheaper than other private providers and is always going to be expensive anyhow. Support is quick to respond to any questions and is always helpful. Home blood tests and prescriptions are quick to arrive as well. 100% would recommend skindoc.

16 June 2026
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Reply from skindoc.

Thank you for your thoughtful review and recommendation.

We’re delighted to hear that Dr Manrup Hunjan has provided such helpful, thorough, and supportive care throughout your treatment journey. Taking the time to explain treatment options, answer questions, and address wider skin concerns is something we strive for, so it’s wonderful to know this has made a positive difference to your experience.

We're also pleased that our support team, home blood testing service, and prescription delivery have met your expectations.

Best wishes,
skindoc

Rated 5 out of 5 stars

Quick, easy, affordable.

I was amazed by how quick, easy, and affordable the process was. I supplied all the information, and within 2 days I had advice, a prescription, and medication posted to my address. Will definitely be using the service again. Highly, highly recommend.

14 June 2026
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Reply from skindoc.

Thank you for taking the time to leave such a positive review. It's great to hear that the entire process exceeded your expectations and that you were able to receive expert advice, a prescription, and your medication so quickly.

Best wishes,
skindoc

Rated 5 out of 5 stars

I’ve been using Skindoc for 8 weeks now…

I’ve been using Skindoc for 8 weeks now and had consults with two different dermatologists and I’m honestly impressed by the quality of the service I’ve received so far. I don’t usually leave reviews but I feel like I had to share how organised Skindoc is and how smooth everything has been since I’ve started my treatment with them. They send reminders, the orders are super quick and they send everything on time so you never run out, they arrange tests for you and the suppliers they use for tests or the pharmacy they work with are as efficient as they are.
The dermatologists I’ve had consults with were great and were making sure I was okay during my treatment. Everything is going well so far, I’m very happy and relieved my skin is finally improving after all these years.

I can’t recommend them enough!!

4 June 2026
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Reply from skindoc.

Wow, thank you for such an amazing review! We're so pleased to hear how happy you've been with your experience so far.

From your consultations to reminders, testing, prescriptions, and deliveries, we've worked hard to create a seamless service, so it's wonderful to know that it's made your treatment journey easier. Hearing that our dermatologists have helped you feel cared for and supported means a lot to us.

The best part of your review is hearing that your skin is finally improving. Thank you for putting your trust in us and for sharing your experience with others.

Best wishes,
skindoc

Rated 5 out of 5 stars

I had a great consultation with Dr…

I had a great consultation with Dr Sreedhar discussing isotrtinoin, he was very helpful, listened to me carefully, and explained to me the possiple risks and the duration of the treatment. I am able to contact Skindoc anytime through email. Great service generally, totally worth it

24 May 2026
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Reply from skindoc.

We're so pleased that you had a positive experience with Dr Sreedhar and found the consultation both informative and reassuring. It's great to hear that our ongoing support has been helpful too. We truly appreciate your recommendation.

Best wishes,
skindoc

Rated 5 out of 5 stars

Professional and efficient

In my appointments with skindoc I had both Dr Ewa and Dr Sree. Both made sure to listen to my questions and asked me what I wanted to do before prescribing anything. I genuinely don’t have a bad word to say about my experience. If you’re on the fence, just do it you won’t regret it !

25 May 2026
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Reply from skindoc.

Thank you for your kind words and recommendation! We're delighted to hear that both Dr Ewa and Dr Sree made you feel listened to and involved in your treatment decisions.

Providing personalised care and ensuring our patients feel comfortable and informed is incredibly important to us. We truly appreciate your support.

Best wishes,
skindoc

Rated 5 out of 5 stars

Staff are always on hand to help you…

Staff are always on hand to help you resolve your issue, good service

22 May 2026
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Reply from skindoc.

We really appreciate your lovely review! It’s wonderful to hear that our staff were helpful and able to resolve your issue quickly.

Best wishes,
skindoc

Rated 5 out of 5 stars

Worked smoothly

Worked smoothly, including home delivery of prescription meds. Saved £200 off the cost of an in-person appointment.

22 May 2026
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Reply from skindoc.

Thank you for your lovely review. We’re glad you found the service easy and convenient, and that the prescription delivery process worked well for you.

Best wishes,
skindoc

Rated 4 out of 5 stars

My consultation with the dermatologist…

My consultation with the dermatologist was straightforward and easy. They clearly talked me through the treatment plan, explained the possible side effects, and outlined the next steps for starting treatment. The appointment was very informative and helped me feel confident about moving forward.

14 May 2026
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Reply from skindoc.

We’re pleased to hear that the dermatologist was able to clearly explain your treatment plan, possible side effects, and next steps in a way that made you feel comfortable and informed.

Helping our patients feel confident and supported throughout their care is very important to us. We appreciate your feedback and wish you all the best with your treatment journey.

Best wishes,
skindoc

Rated 5 out of 5 stars

Highly recommend

Dr Sree was very polite and delivered a fast, effective treatment - great doctor! The admin team was also quick to respond to my emails and provided an excellent service. Would definitely recommend.

15 May 2026
Unprompted review
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Reply from skindoc.

It’s fantastic to hear that Dr Sree made such a positive impression and that our admin team delivered the responsive service we strive for.

Thank you for your recommendation.

Best wishes,
skindoc

Rated 5 out of 5 stars
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Reply from skindoc.

We appreciate your feedback.

We’re committed to helping make treatment more accessible without compromising on quality, and we’re glad this came through in your experience.

Best wishes,
skindoc

Rated 5 out of 5 stars

Was trying to get a prescription for…

Was trying to get a prescription for spiro on the NHS but was taking so long and was a nightmare. Found skindoc on Friday and paid 65£ for the consultation. By Sunday I had a 3 month supply delivered to my door. Such good service and very affordable

7 May 2026
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Reply from skindoc.

Thank you for your lovely review!

We’re committed to making access to treatment straightforward and affordable, so it’s amazing to hear we delivered that experience for you. We truly appreciate your support.

Best wishes,
skindoc

Rated 5 out of 5 stars

Great support

7 May 2026
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Reply from skindoc.

Thank you for your kind words! We’re delighted to hear you had a great experience.

Best wishes,
skindoc

Rated 5 out of 5 stars

Dr Sreedhar and the wider team have…

Dr Sreedhar and the wider team have been super informative and helpful in setting up the process and helping me understand the isotretinoin treatment better. Thanks!

30 April 2026
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Reply from skindoc.

We're delighted to hear that Dr Sreedhar and the team were able to support you and provide clear, helpful information throughout the process. Wishing you all the best with your treatment.

Best wishes,
skindoc

Rated 5 out of 5 stars

Medication

Got my medication for my skin sorted within 24 hours and got it delivered through Phlo Pharmacy. The easiest process ever and could not recommend more!! extremely grateful thank you so much🙏🏻

29 April 2026
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Reply from skindoc.

Thank you for your lovely review. We’re so pleased that you found the process straightforward and efficient, and that your medication was delivered promptly. We’re very grateful for your recommendation.

Best wishes,
skindoc

Rated 1 out of 5 stars

Rejected consultation without providing a refund

I had requested a consultation on 16 Feb 2026. Then it was rejected because the doctor couldn’t help upon reviewal. Which is fair enough but now it’s been more than 2 months and still have not recieved a refund.

16 February 2026
Unprompted review
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Reply from skindoc.

We’d like to clarify that your card was never charged, the funds were only temporarily held while your case was under review. Once it was declined, the hold was released and the funds were returned to you.

We have reviewed your case and reached out to you personally with proof of this.

Best wishes,
skindoc

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