size? Reviews 35,866

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 3,531 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the product quality, often describing items as lovely, comfortable, and looking even better in person. Many appreciate the super fast and reliable delivery service, with purchases arriving quickly and exactly as described. The service is consistently praised for being excellent, with helpful and friendly staff in stores, and a wide selection of products at very good prices. However, some customers experienced issues with their orders, including receiving incorrect items or sizes, and damaged packaging upon delivery. A few also reported problems with delivery companies not ringing doorbells or parcels being left exposed, and some mentioned missing or unreceived items from their orders.

What people talk about most

Product

Users describe positive interactions with product, often praising the great selection, quality, and... See more

Delivery service

Customers generally report positive experiences with delivery service, highlighting quick and fast shipping,... See more

Order

Consumers find order to be ambiguous, with many reporting an easy ordering process, prompt delivery, and good... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and accommodation of the... See more

Price

Customers consistently note positive experiences with price, often finding great deals and favorable pricing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My new trainers are great. Purchasing was very easy. The disappointment came when I found them on the door step. Door bell did not ring as I was in all afternoon. Size consider your reputation when us... See more

Company replied

Rated 5 out of 5 stars

Never bought from here before, but now I'm queationing why. This was one of the best shoe shopping experiences I've ever had. The store assistant Steve was attentive and friendly. He was incredibly he... See more

Company replied

Rated 5 out of 5 stars

Annabelle served me in the evening, her customer service was so great she’s got very good knowledge on trainers and fashion brands! I will be shopping in the size? Meadowhall branch more often for... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Really impressed with these trainers! Super fast delivery and they arrived exactly as described. Lovely quality, comfortable to wear and look even better in person. Great fit and perfect... See more

Company replied


Company details

  1. Streetwear Store
  2. Clothing Store
  3. Men's Clothing Store
  4. Shoe Store

About size?

Written by the company


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About size?

Back in 2000, our goal was to provide niche footwear and brands to thriving subcultural spots in the UK – London, Manchester & Brighton.

Today, we’re global with more than 25 stores across the UK, Europe and over the Atlantic. It doesn’t just stop here though, size? is where art, music, sport and fashion collide, we curate the latest footwear collections from iconic brands like adidas, ASICS, HOKA, Salomon and many more.

As a brand, we constantly have a finger on the pulse of culture and curate the latest footwear collections, size? exclusives and sought-after collaborations while running projects and events all year round. On top of this, size? access is a free membership that allows you to unlock a number of benefits on our size? launches app, including equal chances of winning draws, early access to exclusive releases and events, birthday perks and much more.

Download size?launches Contact us via Customer Care

Contact info


4.1

Great

TrustScore 4 out of 5

36K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent range of products

Excellent range of products, good quality and quick delivery

23 May 2026
size? logo

Reply from size?

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence and hope you choose to shop with us again in the near future.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars
size? logo

Reply from size?

Hi,

Thanks for taking the time to give us a 5 star review.

We hope all your future experiences with us are just as good.

Thanks again,
size? Customer Care Team

Rated 5 out of 5 stars

TUESDAY 19th may - Alex

Me and my mum went into size on Tuesday just for a look and we where greeted with Alex noki , who was amazing , was the best customer service we have ever had
I will definitely be shopping in size again all the staff were really friendly , but Alex had a warm welcome and was so friendly
Thank you size team at Liverpool 1

19 May 2026
Unprompted review
size? logo

Reply from size?

Thanks for the top marks.

We're pleased to hear we made a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
size? Customer Care Team

Rated 5 out of 5 stars

Always great

Always great

27 April 2026
size? logo

Reply from size?

Hi,

Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

I went into the store today to buy a…

I went into the store today to buy a pair of trainer. Alex (M or H, not too sure) helped me out and he was extremely nice - great customer service!

Thanks so much!

22 May 2026
Unprompted review
size? logo

Reply from size?

Hello,

We're always trying to better the service that we offer, so it's great to see that you gave us top marks.

If there's anything else we can help with please do get in touch.

Thanks again for the review,
size? Customer Care Team

Rated 5 out of 5 stars

The service from Size is excellent

The service from Size is excellent. The item is of good quality, just has described. Order sent and delivered on time and good value for money. Thanks

11 April 2026
size? logo

Reply from size?

Hello,

Many thanks for rating us so highly, we're glad to hear you found your experience valuable.

Thanks again for the 5 stars,
size? Customer Care Team

Rated 5 out of 5 stars

Great experience with the size in…

Great experience with the size in Birmingham I will go there again

22 May 2026
Unprompted review
size? logo

Reply from size?

Thanks for the 5 stars, we appreciate your comments about your experience.

As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
size? Customer Care Team

Rated 5 out of 5 stars

Damaged goods

Received trainers with stains on them, this is second time it’s happened. I was willing to sort it out with Size? But you can’t get anywhere. I’ve been trying for over 6 weeks. You get an initial reply then you hear nothing back. Then when you contact them again you get a reply asking you to send over pics of trainers again after you do that. You do not get any further comms. I have sent pics over around 5 times now to different advisors. Well I’m afraid I’m not going to buy another thing from size? I have been very patient, more patient than I should have been. But getting nowhere. Sorry but been worse service I’ve ever encountered. All the hundreds of pounds I spend with size? Each month just to be treated appallingly. Well I’m afraid this was he last straw.

Update:
Hi,

Well, yet again after sending over pictures of damaged trainers for the 6th time at Size’s request the other day and a promise of they will deal with it as matter of urgency as never getting dealt with, yet again I get no response to initial email after sending photo.

I have spent £1300 on coats and trainers in just the last 2 and a half month. Size? As you’ll be able to see in my account in previous orders.

Well, that’s it I give up. I will NOT buy another thing from Size? From now on I shall give my money to other companies.

Update: changing my review to 5 stars. Simply because. I’ve had couple issues which I understand can happen, with the amount I order, but both times once Georgia for service team has taken up the correcting of issue she has been fantastic and has sorted issues for me. The fact I am still going to be buying a lot from Size? Is purely down to Georgia.

18 May 2026
size? logo

Reply from size?

Hi Paul,

I hope you're well and thank you for taking the time to leave us a review.

I am sorry to hear that your order arrived damaged.

I have contacted you directly regarding your order.

If there is anything else we can assist you on please get in touch.

Kind regards,

Maria,

Size? Online Review Team.

Rated 5 out of 5 stars

Great products with excellent service…

Great products with excellent service through out my experience

15 May 2026
size? logo

Reply from size?

Thanks for the 5 stars, we appreciate your comments about your experience.

As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
size? Customer Care Team

Rated 5 out of 5 stars

Size is one of the best shoes shop…

Size is one of the best shoes shop brands in the world

15 May 2026
size? logo

Reply from size?

Hi,

Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

Great products by top names at…

Great products by top names at fantastic prices. Quick delivery too.

15 May 2026
size? logo

Reply from size?

Hi,

Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

I bought first pair

I bought first pair , it arrived quickly and item was as described . Unfortunately item was faulty . Few days later I got a full refund . In mean time I bough second pair . Arrived quickly even with standard postage . Shoes looks really good .

20 May 2026
size? logo

Reply from size?

Hi,

Thank you for giving us a 5 star review.

We hope that each and every experience you have with us is as positive as this one.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

Bought a pair of DC shoes in Plymouth

Bought a pair of DC shoes in Plymouth. Dan served me and he was friendly & super helpful, knowledgeable on the options and didn't mind running back and forth to the stockroom a few times to get the fit right. 11/10

22 May 2026
Unprompted review
size? logo

Reply from size?

Thanks for the top marks.

We're pleased to hear we made a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
size? Customer Care Team

Rated 5 out of 5 stars

I ordered from Hungary

I ordered from Hungary, and everything went exactly as described and in a very professional manner. In addition, the price was extremely favorable.
I will recommend this webshop to my friends and acquaintances, and I will definitely shop here again in the future.
Best regards from Hungary.

10 May 2026
size? logo

Reply from size?

Hi,

Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

Better range of products

Better range of products, better prices and even faster delivery times than domestically in Australia

14 May 2026
size? logo

Reply from size?

Hi,

Thank you for giving us a 5 star review.

We hope that each and every experience you have with us is as positive as this one.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. Kept up to date with delivery information. Items purchased were in excellent condition although the boxes were not perfect.

14 May 2026
size? logo

Reply from size?

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence and hope you choose to shop with us again in the near future.

Kind regards,
size? Customer Care Team

Rated 4 out of 5 stars

Good price

Good price, easy returns.

14 May 2026
size? logo

Reply from size?

Hi,

Thanks for taking the time to leave us a 4 star review, we appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

Great service in store to exchange an…

Great service in store to exchange an online order

21 May 2026
size? logo

Reply from size?

Hello,

We're always trying to better the service that we offer, so it's great to see that you gave us top marks.

If there's anything else we can help with please do get in touch.

Thanks again for the review,
size? Customer Care Team

Rated 5 out of 5 stars

Good product

Easy to order arrived on time

14 May 2026
size? logo

Reply from size?

Hi,

Thank you for giving us a 5 star review.

We hope that each and every experience you have with us is as positive as this one.

Kind regards,
size? Customer Care Team

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