My new trainers are great. Purchasing was very easy. The disappointment came when I found them on the door step. Door bell did not ring as I was in all afternoon. Size consider your reputation when us... See more
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Written by the company
Back in 2000, our goal was to provide niche footwear and brands to thriving subcultural spots in the UK – London, Manchester & Brighton.
Today, we’re global with more than 25 stores across the UK, Europe and over the Atlantic. It doesn’t just stop here though, size? is where art, music, sport and fashion collide, we curate the latest footwear collections from iconic brands like adidas, ASICS, HOKA, Salomon and many more.
As a brand, we constantly have a finger on the pulse of culture and curate the latest footwear collections, size? exclusives and sought-after collaborations while running projects and events all year round. On top of this, size? access is a free membership that allows you to unlock a number of benefits on our size? launches app, including equal chances of winning draws, early access to exclusive releases and events, birthday perks and much more.
Download size?launches Contact us via Customer CareManchester, United Kingdom
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Reply from size?
Me and my mum went into size on Tuesday just for a look and we where greeted with Alex noki , who was amazing , was the best customer service we have ever had
I will definitely be shopping in size again all the staff were really friendly , but Alex had a warm welcome and was so friendly
Thank you size team at Liverpool 1

Reply from size?
I went into the store today to buy a pair of trainer. Alex (M or H, not too sure) helped me out and he was extremely nice - great customer service!
Thanks so much!

Reply from size?
The service from Size is excellent. The item is of good quality, just has described. Order sent and delivered on time and good value for money. Thanks

Reply from size?
Great experience with the size in Birmingham I will go there again

Reply from size?
Received trainers with stains on them, this is second time it’s happened. I was willing to sort it out with Size? But you can’t get anywhere. I’ve been trying for over 6 weeks. You get an initial reply then you hear nothing back. Then when you contact them again you get a reply asking you to send over pics of trainers again after you do that. You do not get any further comms. I have sent pics over around 5 times now to different advisors. Well I’m afraid I’m not going to buy another thing from size? I have been very patient, more patient than I should have been. But getting nowhere. Sorry but been worse service I’ve ever encountered. All the hundreds of pounds I spend with size? Each month just to be treated appallingly. Well I’m afraid this was he last straw.
Update:
Hi,
Well, yet again after sending over pictures of damaged trainers for the 6th time at Size’s request the other day and a promise of they will deal with it as matter of urgency as never getting dealt with, yet again I get no response to initial email after sending photo.
I have spent £1300 on coats and trainers in just the last 2 and a half month. Size? As you’ll be able to see in my account in previous orders.
Well, that’s it I give up. I will NOT buy another thing from Size? From now on I shall give my money to other companies.
Update: changing my review to 5 stars. Simply because. I’ve had couple issues which I understand can happen, with the amount I order, but both times once Georgia for service team has taken up the correcting of issue she has been fantastic and has sorted issues for me. The fact I am still going to be buying a lot from Size? Is purely down to Georgia.

Reply from size?
Great products with excellent service through out my experience

Reply from size?
Size is one of the best shoes shop brands in the world

Reply from size?
Great products by top names at fantastic prices. Quick delivery too.

Reply from size?
I bought first pair , it arrived quickly and item was as described . Unfortunately item was faulty . Few days later I got a full refund . In mean time I bough second pair . Arrived quickly even with standard postage . Shoes looks really good .

Reply from size?
Bought a pair of DC shoes in Plymouth. Dan served me and he was friendly & super helpful, knowledgeable on the options and didn't mind running back and forth to the stockroom a few times to get the fit right. 11/10

Reply from size?
I ordered from Hungary, and everything went exactly as described and in a very professional manner. In addition, the price was extremely favorable.
I will recommend this webshop to my friends and acquaintances, and I will definitely shop here again in the future.
Best regards from Hungary.

Reply from size?
Better range of products, better prices and even faster delivery times than domestically in Australia

Reply from size?
Ordering was easy. Kept up to date with delivery information. Items purchased were in excellent condition although the boxes were not perfect.

Reply from size?
Great service in store to exchange an online order

Reply from size?
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