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SIXT ride Reviews 141

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TrustScore 4.5 out of 5

4.4

Limousine Service
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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting that everything usually goes smoothly and efficiently. Many people appreciate the professional, friendly, and punctual drivers, who often provide clean and comfortable cars. The booking process is generally described as straightforward and user-friendly, contributing to an overall positive experience. However, some customers were dissatisfied with the product, noting that cars advertised as 'FIRST' class did not always meet expectations for comfort or luxury, sometimes being regular taxis or less premium vehicles. There were also instances where drivers were not on time or refused to provide assistance included in the booking, leading to frustrating experiences for a few people.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently satisfied with the experience,... See more

Staff

People report positive experiences with staff, highlighting drivers as professional, courteous, and friendly,... See more

Booking process

Customers had ambiguous experiences with the booking process, with some reviewers reporting positive... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction with... See more

Location

Customers consistently note ambiguous experiences with location, with some reporting issues where drivers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sixt Ride Service is excellent at the core of drivers and cars. But if you need assistance it’s far from good. It might even happen that call center agents call you at 4am to discuss the upcoming trip... See more

Rated 5 out of 5 stars

I’ve used this service more than 10 times over the past year and everything has always gone smoothly. The drivers have been punctual, the cars are in excellent condition and most of the time there’s e... See more

Rated 5 out of 5 stars

Used twice - very satisfied both times. The airport transfer in Palermo / Italy to the apartment and back went smoothly. The driver picked us up in the airport lobby and drove us safely to the city ce... See more

Rated 5 out of 5 stars

I booked an airport transport to Munich airport for a private holiday. It was an excellent experience - transport arrived ahead of time, the car was spacious and clean, the driver was very friendly. A... See more

Company details

  1. Limousine Service
  2. Airport Shuttle Service
  3. Minibus Taxi Service
  4. Taxi Service
  5. Transportation Escort Service
  6. Transportation Service

Written by the company

SIXT ride provides Customers worldwide with a comprehensive network of taxis, limousines and chauffeur services. Together with our Partners we have the world’s largest offer of its kind: Customers in over 600 destinations globally benefit from the brokering of professional driver and chauffeur services. In addition, SIXT ride works together with local taxi companies and well-known international ride-hailing partners to organize ride services for immediate pick-ups or short-term bookings. Besides taxi centers in all major German cities, these include established ride-hailing networks such as the ride service provider Lyft in the US, Cabify in Spain, Addison Lee in the UK as well as chauffeur service provider Blacklane in North America.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

141 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Despite booking and payment

Despite booking and payment, the driver wasn't at the meeting point. Cartrawler / Sixt Ride doesn't check arrival times, despite the flight number. Now they've even informed me that I've canceled the paid order, even though that wasn't the case. The money was simply retained. I'll never use this service again!

10 May 2025
Unprompted review
Show reviews in all languages. (141 reviews)

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