This is to be a special holiday to celebrate my daughters 50th birthday so I wanted it to go smoothly. I rang a few cruise providers and Rebecca really put me at ease with her knowledge, understanding... See more
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Review summary
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First experience with sixstarcruises and I would certainly use them again. Elizabeth was excellent, talked through our options, nothing was too much bother and explained everything thoroughly. She mad... See more
Company replied
I have booked a lot of cruises with lots of different companies but in the last few years have been so pleased with six star I will not go anywhere else and Elizabeth Wright is amazing she is the... See more
Company replied
We booked our last cruise with Erin Madine at Six Star. Erin was fantastic. Knowledgeable, understanding, and just lovely to deal with. We booked quite late and could only get a lower deck but contac... See more
Company replied
4.9
Excellent
1K reviews
Replied to 83% of negative reviews
Typically replies within 48 hours
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Elizabeth Wright is our concierge…
Elizabeth Wright is our concierge Manager and has always been prompt and helpful. Nothing is too much even on her days off, she is happy to respond to our queries. She has such a warm and loving care to her clients. Well done Elizabeth. We appreciate your patience and support whenever we need it.
Sarita & George
13 October 2025
Unprompted review
Reply from Sixstarcruises
Dear guest
Thank you for your review.
We are happy to hear how much you value Elizabeth's support. Elizabeth is a truly dedicated Concierge, and your comments perfectly reflect the care and commitment she brings to her role. Her willingness to assist even outside of working hours and the warmth she shows to her clients are certainly qualities we value here at Six Star Cruises.
We will be sure to pass on your kind words to Elizabeth, who I know will be touched by your recognition.
Thank you again for taking the time to share your experience.
Kind Regards
Customer Relations
Friendly, professional service
I am really happy with the service provided by Lisa Paterson. I have not booked with SixStarcruises before but was reassured by her friendly and professional manner. Lisa gave me her advice on a couple of matters which helped me make informed decisions. Thank you!
12 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest.
Thank for your kind words and for sharing your experience!
We’re delighted to hear that Lisa Paterson made such a positive impression with her friendly and professional approach. It’s wonderful to know her advice helped you feel confident in your decisions — that’s exactly the kind of service we strive to provide.
We’ll be sure to pass your lovely feedback on to Lisa and her manager.
Thank you once again.
Kind Regards
Customer Relations.
We have booked another cruise with…
We have booked another cruise with Elizabeth. As always, she has responded quickly. She is helpful, efficient, professional as well as being friendly. She is very reliable and our holidays have always gone smoothly. Janet
11 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Mrs Bates.
Thank you so much for your continued trust and for sharing such lovely feedback!
We’re delighted to hear that Elizabeth has once again provided the friendly, professional, and efficient service you’ve come to rely on. It’s wonderful to know your holidays have gone smoothly with her support — she truly is a star!
We’ll be sure to pass your kind words on to Elizabeth — they’ll mean a lot to her.
Thank you once again.
Kind Regards
Customer Relations.
Lisa Paterson was very efficient and…
Lisa Paterson was very efficient and helpful throughout
11 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest.
Thank you for your kind review!
We’re so pleased to hear that Lisa Paterson was both efficient and helpful throughout your experience. She’s a valued member of our team, and it’s wonderful to know her support made a difference.
We’ll be sure to pass your feedback on to Lisa and her manager.
Thank you once again.
Kind Regards
Customer Relations.
Good deal on Silversea
I contacted Lisa Paterson at 6 star cruises. I had decided which cruise I wanted to book as we had already secured the flights. Lisa checked all of the available discounts to ensure I was given a good price. I was very pleased with both her efficiency and the deal I was given.
12 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest.
Thank you for your kind review!
We’re delighted to hear that Lisa Paterson was able to assist you so efficiently and help secure a great deal for your cruise. Her attention to detail and dedication to finding the best value truly make a difference, and we’re so pleased that came through in your experience.
We’ll be sure to pass your lovely feedback on to Lisa and her manager.
Thank you once again.
Kind Regards
Customer Relations.
5 star service
Once again the service provided by Lisa Paterson was exemplary, efficient, courteous and appreciative of our circumstances. It’s a pleasure to part with my money.
Thank you
11 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Stuart
Thank you for your kind review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Lisa has provided exemplary service recently.
Rest assured your review will be passed onto Lisa and her manager.
We really do value your business and are working hard to earn your continued patronage.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Regent Seven Seas Bali Cruise
Lisa Paterson was very helpful and answered all our questions promptly. Our trip was fully explained and extra advice given for our flights which was very helpful too. I would recommend her to anyone to bbok their trip
10 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are very happy to hear that Lisa was able to support you so thoroughly, from answering your questions promptly to offering helpful advice about your flights. It’s wonderful to know your trip was clearly explained and that Lisa made the experience smooth and reassuring. Your recommendation means a lot to us, and we’ll be sure to pass on your lovely feedback to Lisa.
Kind regards
Customer Relations
Six Star experience!
Six Star Experience!
Rebecca Rimmer has long been our go to Concierge with Six Star Cruises and most recently has been extremely helpful, curating and managing our cruise requirements for two trips with Explora Journeys. Including sourcing pre and post hotel stopovers, with complete transfers, excursions etc. Rebecca is so helpful understanding our needs and always manages to make the whole process appear seamless a quality that is so important in our continuing confidence in Six Star Cruises. Looking forward to our next trip. David & Caroline Bourne
10 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are happy to hear that Rebecca continues to provide the seamless, personalised service you have come to expect from Six Star Cruises. Her dedication to curating every detail from your Explora Journeys sailings to hotel stays, transfers, and excursions truly reflects the Six Star experience we strive to deliver. Your continued confidence is very important to us, and we cannot wait to assist with your next adventure.
Kind Regards
Customer Relations
EXCELLENT SERVICE FROM LISA PATTERSON
9 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your review.
We're thrilled to hear that Lisa Patterson provided you with excellent service — she’ll be delighted to know her efforts made a positive impression!
Thank you once again.
Kind Regards,
Customer Relations
This is the 3rd time we have booked…
This is the 3rd time we have booked with six star cruises this year. Katie and Lisa have both provided an excellent service and we shall definitely book with them again in the future.
8 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Norman
Thank you for your review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that both Katie and Lisa have provided an excellent service. Its lovely to hear that you will definitely book with them again.
Rest assured your review will be passed onto Katie, Lisa and their manager.
We really do value your business and are working hard to earn your continued patronage.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent service
Everything we requested has been addressed, it’s our first time with Six Star and particularly impressed by Elizabeth’s prompt response to any query…even when sh’s not officially working!
We were also given helpful guidance regarding the cruise line… 20 years cruising but first time with Crystal.
7 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that your first experience with Six Star Cruises has been such a positive one. Elizabeth will be thrilled to know her prompt and dedicated support made such a great impression — even outside of working hours! It’s also wonderful to hear that our team provided helpful guidance for your first cruise with Crystal.
We truly appreciate your kind words and look forward to assisting you again in the future.
Kind Regards
Customer Relations.
Knowing I could ask questions and get…
Knowing I could ask questions and get helpful answers.
Particularly Elizabeth who always helps us.
4 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are delighted to hear that you felt supported and received helpful answers to your questions. Elizabeth will be thrilled to know she made a positive impact.
Kind Regards
Customer Relations
Great service from Rebecca again
Great service from Rebecca again. Friendly, organised and efficient. Got us an even better deal with a Viking cruise than we’d expected. Thoroughly recommend.
3 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received great service from Rebecca once again when booking you cruise.
It is good to hear that Rebecca was friendly and efficient and that you would recommend her and Six Star Cruises,
Rest assured your review will be passed on to Rebecca and her manager.
We really do value your business and are working hard to earn your continued patronage.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent service
First time we have booked through Six Star Cruises and would definitely book with them again as well as recommend them to others looking to cruise. We dealt with Rebecca Rimmer. She was courteous, professional whilst being friendly. She put the cruise, flights and transfers together speedily and within a good price even though we were looking to go within two weeks.! Thank you.
2 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for your kind words and for taking the time to leave us a 5-star review!
We’re delighted to hear that your first experience booking with Six Star Cruises was such a positive one. It’s wonderful to know that Rebecca Rimmer provided you with courteous, professional, and friendly service, and that she was able to arrange your cruise, flights, and transfers so efficiently and at a great price — especially on such short notice!
Your recommendation means a lot to us, and we truly look forward to helping you plan your next cruise adventure.
Thank you once again.
Kind Regards
Customer Relations.
Above and Beyond
I contacted Lisa Patterson for some information about a cruise that I had seen advertised in the newspaper. Unfortunately, it wasn't now available (not her fault). Within an hour, Lisa had put togerther a taylor made package for me which was almost identical. She was going on holiday herself the next day, but checked in with me a couple of times before she left to make sure I had all the information to be able to make a decision. The service I received was speedy and efficient and could not have been bettered.She went above and beyond. Thank you
25 September 2025
Unprompted review
Reply from Sixstarcruises
Dear valued Guest,
Thank you for your 5-star review!
We’re thrilled to hear that Lisa Patterson was able to assist you so promptly and professionally. It’s fantastic to know she went above and beyond to create a tailor-made package that met your needs and kept in touch to ensure you had everything you needed to make your decision.
Your kind words mean a lot to us, and we’re so pleased you had such a positive experience.
Thank you once again.
Kind Regards
Customer Relations
Excellent service
I have booked several cruises through Six Star now, and I always contact Rebecca Rimmer as my agent. She is available, approachable and very helpful in sorting out any problems or questions which may arise. It’s reassuring to know that there is always a named contact at the end of the phone in case of difficulty. Thank you
30 September 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for taking the time to leave such a wonderful 5-star review on Trustpilot.
We’re absolutely delighted to hear that you’ve had consistently positive experiences booking with Six Star Cruises, and that Rebecca Rimmer has been such a helpful and reassuring point of contact for you. We’re proud to have team members like Rebecca who go above and beyond to support our guests.
Your feedback means a great deal to us, and we truly appreciate your continued trust in our service
Thank you once again.
Kind Regards
Customer Relations
SOUTH AMERICA BOOKING
I have just booked a cruise with Elizabeth - I was quite particular and made a number of changes to the original proposal. Elizabeth was patient, helpful and lovely to deal with. I now have the exact package I wanted. Excellent service
29 September 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for your lovely review!
We’re thrilled to hear that Elizabeth was able to help you find the perfect cruise package. It’s great to know her patience and attention to detail made the booking process smooth and enjoyable for you.
We’ll be sure to pass on your kind words to Elizabeth – she’ll be delighted to hear them!
Thank you once again.
Kind Regards
Customer Relations.
Excellent agent handling my Seabourn enquiries
My telephone queries about a possible cruise booking were dealt with by Rebecca Rimmer who was friendly, efficient and very knowledgeable. I found Rebecca to be a first rate ambassador for the company providing a very positive start to my dealings with Seabourn.
29 September 2025
Unprompted review
Reply from Sixstarcruises
Dear Valerie
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Knowledgeable and professional guidance
Our guide, Lisa Paterson, made the booking process extremely easy. She was friendly, knowledgeable and helpful. Lisa listened and took on board our questions and requirements. We are so looking forward to our cruise and can highly recommend Lisa's professional and knowledgeable approach.
24 September 2025
Unprompted review
Reply from Sixstarcruises
Dear Kate
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lisa recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Exemplary Service As Always
As always, excellent service from Erin Madine who has handled all our river cruises with exemplary efficiency. Wouldn't think of going anywhere else
25 September 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your kind words and 5 star review.
We’re delighted to hear that Erin has once again provided you with excellent service.
Your continued loyalty means a great deal to us and we look forward to helping you with many more memorable journeys!
Thank you once again.
Kind Regards
Customer Relations.
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