SIRRI Reviews 

193
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, finding items like suits and coats stunning, well-made, and often true to size. Many people also highlight the exceptional customer service, describing the team as helpful, responsive, polite, and efficient, particularly with exchanges. Reviewers frequently appreciate the quick and prompt delivery. However, some customers also noted specific product quality issues, such as items arriving with defects like missing zips or pen marks, or developing seam gaps. A few other people experienced inconsistent sizing, with some items running too big or too small, and others mentioning non-adjustable waistbands.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers highlighting the excellent quality of... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Customer service

People report positive experiences with customer service, often describing it as amazing, outstanding, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process easy,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sirri staff are very helpful and kind. My order was lost by the post, but the Sirri team handled the situation immediately and resolved it with next-day delivery. They are attentive, patient, and grea... See more

Rated 5 out of 5 stars

Sirri is a company that takes their customer service very seriously. They went above and beyond for me when I faced a refund issue(which was a fault of my own but they put me at ease and solved the... See more

Rated 5 out of 5 stars

Great experience with this seller which I'd never actually heard of before. I was initially a touch suspect, due to the cheap pricing and the free P&P and the free returns. As it all sounded a bit too... See more

Rated 5 out of 5 stars

What made the experience so wonderful on Sunday 19th was the welcome and all the help and advice given. The quality of the suit and other extra items brought for my son party, and proms. I would highl... See more


Company details

  1. Wedding Store
  2. Children's Clothing Store

Written by the company

UK's No.1 for Childrens' Formal & Casual Wear Online


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

193 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(193)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Suits are lovely and came quickly BUT…

Suits are lovely and came quickly which was great. However when one of them didn’t fit I was told I could send it back for a free exchange. I had to pay nearly £10 in postage and wasn’t offered a refund on that as “sizing is not considered a fault”. I had to contact 4 days in a row without a single response, to get a tracking number for the returned suit as they never told me they received my package or that they had sent a new one off. Products are great but the customer service is certainly lousy and unhelpful, and watch out if you need to make a return or exchange because you’re told to send it tracked and when you do you don’t get your money back!

27 January 2020
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Excellent quality, what an absolute beauty of a suit just wish I'd found this site when I was getting married, communion suit purchase looks fab on my 8year I love it so much.

Thank you

14 January 2020
Unprompted review
Rated 5 out of 5 stars

Great service! Great quality!

After looking around for a suit for my toddler son, i decided to order from Sirri. The suit was of great quality however the size was too small for my son and the wedding was a week away! So i emailed Sirri to let them know that i will be returning the suit and reorder and almost instantly Sirri replied and said that was fine and issued the refund money as quickly as possible so that i could purchase another suit. Great customer service! And satisfaction of good quality purchases! Quick to respond to enquiries! Thanks Sirri. Will be ordering from you again!

16 December 2019
Unprompted review
Rated 5 out of 5 stars

Im absolutely delighted by the quality…

Im absolutely delighted by the quality of the product,the value for money is incredible and the service is top class,I needed a tweed suit urgently for our schoolplay and they had it sent overnight,couldn’t be more happy

12 December 2019
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing customer service

Absolutely amazing customer service! Awesome quality suits and very good prices. I messed my measurements up and they took my suit back three times without hesitation and shipped new ones out straight away! From start to end they have been absolutely faultless! Definitely recommend this superb company! You will not be disappointed!!

22 November 2019
Unprompted review
Rated 5 out of 5 stars

Perfect suits

Absolutely love their products. Ordered 2 velvet suits for my boys and they are true to size. Perfect fit. Great affordable price. Fast shipping. Definitely recommend to everyone.

11 October 2019
Unprompted review
Rated 5 out of 5 stars

Great suits

Ordered two children’s suits for a wedding. Arrived very promptly (within three days), quality was great and fit my two slim sons perfectly. Week after their father ordered a suit after having little success in the shops, he is more ‘rounded’ than the kids and was shocked when he measured himself but tape was accurate and quality suit again fit well.

7 October 2019
Unprompted review
Rated 5 out of 5 stars

Great product and customer service

I just received my second order from Sirri and not only did I love the two suits, I loved their customer service. They discovered they no longer had the suit I ordered in stock but they offered a different suit that cost a bit more at no extra cost to me and my son still loves it even though it wasn't the suit he originally picked out. This company has amazing customer service and great products and I will continue to order from them.

5 September 2019
Unprompted review
Rated 5 out of 5 stars

The quality of the suit I bought was…

The quality of the suit I bought was excellent. Great material and fit.
Royal mail had an issue with the parcel so sirri did not hesitate in sending another one without delay on next day special delivery. Just in time to leave for a wedding.
Great product and service. Would be happy to buy from them again
Alex

2 August 2019
Unprompted review
Rated 5 out of 5 stars

Excellent quality, quick delivery (boy's suit)

Ordered a suit for my 12 year old (nearly 13 year old) son. He's tall, so we ordered a 14 year old size. Arrived extremely quickly (ordered on Sunday afternoon, arrived on Tuesday morning). Fit very well (a shade long for the trousers) and looked excellent. Highly recommended.

30 July 2019
Unprompted review
Rated 5 out of 5 stars

my son’s suits

Hi just would like to say Thankyou for the suits they look amazing on my boys.
I customized the wing collar shirts with red shinny buttons to match the their dad suit.
The suits were a perfect fit. Both my boys loved the suits.

22 July 2019
Unprompted review

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