SIRRI Reviews 

193
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, finding items like suits and coats stunning, well-made, and often true to size. Many people also highlight the exceptional customer service, describing the team as helpful, responsive, polite, and efficient, particularly with exchanges. Reviewers frequently appreciate the quick and prompt delivery. However, some customers also noted specific product quality issues, such as items arriving with defects like missing zips or pen marks, or developing seam gaps. A few other people experienced inconsistent sizing, with some items running too big or too small, and others mentioning non-adjustable waistbands.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers highlighting the excellent quality of... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Customer service

People report positive experiences with customer service, often describing it as amazing, outstanding, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process easy,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sirri staff are very helpful and kind. My order was lost by the post, but the Sirri team handled the situation immediately and resolved it with next-day delivery. They are attentive, patient, and grea... See more

Rated 5 out of 5 stars

Sirri is a company that takes their customer service very seriously. They went above and beyond for me when I faced a refund issue(which was a fault of my own but they put me at ease and solved the... See more

Rated 5 out of 5 stars

Great experience with this seller which I'd never actually heard of before. I was initially a touch suspect, due to the cheap pricing and the free P&P and the free returns. As it all sounded a bit too... See more

Rated 5 out of 5 stars

What made the experience so wonderful on Sunday 19th was the welcome and all the help and advice given. The quality of the suit and other extra items brought for my son party, and proms. I would highl... See more


Company details

  1. Wedding Store
  2. Children's Clothing Store

Written by the company

UK's No.1 for Childrens' Formal & Casual Wear Online


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

193 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(193)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What can I say....

What can I say....

Absolutely exquisite suits for my partner (husband to be) and our son for our wedding day.

The service has been excellent and I will be using them again for the rest of the wedding party.

Thank you and a big thumbs up from me

Hayley

30 March 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

I ordered a suit for my boys communion, and with all the lockdown circumstances the date was pushed back leaving the suit to be to small when I came to retry it on. I contacted the customer service team explaining my issue and they have been more than helpful in every way by excepting the return on the suit & without deducting a 20%. They sent me out a suit in the next size up which I absolutely love! I honestly cannot recommend this company more than enough. Brilliant service, understanding and super fast!

22 March 2021
Unprompted review
Rated 5 out of 5 stars

Ordered a suit for my sons 1st holy…

Ordered a suit for my sons 1st holy communion and i must say im delighted it is absolutely gorgeous perfect fit i normally dont order online but im so glad i did i cant thank them enough the quality is amazing and it was delivered so quick, thankyou so so much ❤️

5 March 2021
Unprompted review
Rated 5 out of 5 stars

Very pleasantly surprised!

Very pleasantly surprised! I ordered wedding suits for my boys and couldn’t be happier. After searching all over for suits in the style and sizes we needed, I was very skeptical when they appeared to have multiple styles we liked, all with the sizes we needed. I fully expected my order to get cancelled after I submitted it.

Quite to the contrary, the suits arrived 2 days later (from the UK to Kentucky!) with free shipping. The suits themselves were just as described, and of very high quality. Really, couldn’t be happier.

One glitch to note for my fellow Americans: all of the pricing was listed in USD $, including the final order confirmation and the invoice I received with the suits. But when I checked my credit card, the amount as charged not in dollars $, but in £, nearly a 50% price increase. I brought this to the attention of customer service and they refunded the difference within hours.

Overall, a great experience. Would definitely use again!

6 February 2021
Unprompted review
Rated 5 out of 5 stars

World's Best Online Shop for Childrens Clothing

I just received my order of 4 suits for my grandson's winter wardrobe. Delivery was within a couple of days as promised.

These suits, as always, are of such high quality and so well lined and designed. I just can't get enough of them.

I've been a customer for 4 years now, purchasing 2 times per year. I can't wait to purchase my grandson's Spring wardrobe. Thanks Sirri!

5 February 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Outstanding quality and excellent service. It has always been a pleasure interacting with this company, always willing to go that extra mile for customer satisfaction.

3 November 2020
Unprompted review
Rated 5 out of 5 stars

Thumbs up!

Lovely experience with Sirri...tracking on parcel disnt work, but customer service was very good, lovely outfit and very happy 9 year old....thanks

8 October 2020
Unprompted review
Rated 5 out of 5 stars

I ordered a mans suit and kids shoes…

I ordered a mans suit and kids shoes didn't fit sent bk as i needed them v quickly for wedding. I was speaking with a lovely lady from sirri and every thing was sorted out and received bk in perfect time and perfect fit. Thanks v much, great quality

12 September 2020
Unprompted review
Rated 5 out of 5 stars

Review Update Great service

Further to my last review which I can't remove.
Customer services came through and immediately dispatched a replacement shirt which arrived in 2 days. Thank you!
Quality is fantastic, beautiful fabric and comes with cuffs links.
Thank you Sirri

28 August 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, quick response, lightning fast delivery, excellent Quality. The Suit fits perfectly and is a real eye catcher. From now on my favourite Suit. Thanks so much!

26 August 2020
Unprompted review
Rated 4 out of 5 stars

Beautifully crafted suit

Beautifully crafted suit, my son is so delighted with it. He will look do slick on the communion day. The customer service team were also great as there was a small administrative issue that was rectified immediately.

13 July 2020
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service. I actually live very close to their unit. They let me pick up the item 3 hours after placing the order. They even allowed my three young children to try on suits at the unit. Superb service and very polite. Will use again. 5 🌟

25 June 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional service & products!

I have bough a number of items from this shop & they are all beautiful & the quality is second to none!
The customer service is faultless & I haven’t had the pleasure of dealing with a company so helpful ever before!
Thank you, from the bottom of my heart, for everything you have helped me with, even though I’m on the other side of the world!

26 March 2020
Unprompted review
Rated 5 out of 5 stars

Great quality clothes

Great quality clothes, purchased a velvet burgundy blazer for my little boy and he looks so dapper! Delivery was very quick too and customer service was fantastic. All round 5* service. Will definitely order from here again! Thank you Sirri!

27 February 2020
Unprompted review
Rated 5 out of 5 stars

Excellent quality suits, brilliant customer care

The most helpful customer service I have ever experienced. Went the extra mile to ensure I was able to get the right size in time for our wedding. The matching boys and men's suit is brilliant quality and made father and son look incredibly dashing. Thank you again for all the efforts you went to on short notice.

13 February 2020
Unprompted review

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