Alex was an absolute gem to work with. She was not only efficient, responsive, and attentive, but also incredibly patient throughout the entire process. Despite all the back and forth, she never once... See more
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The team is highly professional and truly skilled at what they do. Whether by phone or email, they are always accessible and responsive. Since we began working together, I have never had a single nega... See more
Company replied
The service provided by Silverdoor is very efficient and makes our co-workers' accommodation a really nice experience despite being so far away from home for so long. We have people living in many... See more
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Our experience of Rhianna Keir of Silver Door the agent for Author Kings Cross in London was excellent. Rhianna was helpful, responsive and professional throughout our stay. She made the whole process... See more
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Company details
- Serviced Accommodation
- Business Hotel
- Group Accommodation
- Pet-Friendly Accommodation
- Self-Catering Accommodation
- Travel Agency
Written by the company
SilverDoor is the world's leading corporate serviced accommodation provider for business travel and mobility professionals. Our global portfolio of over 1 million apartments means we will find your ideal business travel accommodation quickly and intelligently, anywhere in the world. For over 25 years we've been dedicated to providing the highest quality corporate accommodation, but it's our personal service that makes us the world's most trusted serviced apartment experts. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, SilverDoor delivers exceptional service through proven partnerships, cutting-edge technology and honest, impartial advice. We know every traveller and every trip is unique. So, there will always be someone at the end of the phone within three rings: no unhelpful chatbots or endless menus, just a real person if you need them, 24 hours a day. We offer bookers the best of both worlds: our multiple award-winning, customisable technology makes finding the right accommodation easier, and our friendly team of corporate accommodation specialists share the real-life insights that make the difference. With consistent recognition through awards at the Business Travel Awards and beyond, our people-powered technology ensures every booking and every trip is seamless and personalised. Our world-class booking tool, SilverDoor.com, allows travel and mobility bookers to manage accommodation bookings on one easy-to-use dashboard. With full 360 visibility of accommodation programmes and bespoke reporting dashboards, SilverDoor.com allows our clients to refine, analyse and optimise their managed travel. We pride ourselves on holding the highest safety and security standards, personally vetting and inspecting our properties and measuring them against over 100 criteria. We invest in only the most robust, authenticated compliance measures, ensuring every guest is safe, secure and informed. We also take our responsibilities seriously beyond the booking: our award-winning Carbon Calculator estimates the carbon emissions produced per night for serviced apartment stays, allowing bookers to monitor and make data-driven, sustainable booking decisions. Headquartered in London, SilverDoor has 15 offices around the world – from San Francisco to Shanghai – with clients ranging from major multinationals to local businesses. We let our clients' experiences speak for themselves. Browse our reviews or get in touch to find out what SilverDoor can do for you.
SilverDoor is the world's leading corporate serviced accommodation provider, connecting businesses with reliable, high-quality apartments anywhere in the world.
Written by the company
- Personal service, enhanced by innovation.
- Our global portfolio of over 1 million apartments covers more than 140 countries, giving business travel and mobility professionals access to the right accommodation in virtually any destination. Behind that portfolio is a network of over 3,000 property partners, each carefully vetted and selected so clients can book with confidence. Every booking is handled by a dedicated team that takes time to understand your programme, your travellers, and the details that make a stay a success. Our technology makes the process straightforward: a single platform for searching, booking, reporting, and invoicing, giving travel and mobility managers full visibility and control without the administrative burden. But what sets us apart is the combination of award-winning personal service and cutting-edge technology. We build lasting partnerships with our clients, learning how each organisation operates and applying that knowledge every time. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, you get the same attentive, consistent service: informed by data, delivered by people who care. Trusted by some of the world's leading organisations for over 25 years.
Contact info
Building 7 Chiswick Park, 566 Chiswick High Road, W4 5YG, Chiswick, London, United Kingdom
- +44 (0)20 8090 8090
- stay@silverdoor.com
- silverdoorapartments.com
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Responsive and found me a suitable…
Responsive and found me a suitable place at competitive price.
20 October 2025
Unprompted review
Reply from SilverDoor
Hi Saba,
Many thanks for taking the time to leave the 5* review. We are glad you enjoyed your stay and look forward to working with you again in the near future.
Bets wishes,
Chris Lyon
Head of Client Services
Excellent service from James
Excellent service from James! He was so efficient - very quick to respond and totally in tune with our requirements for a London apartment. His recommendations were spot on and the whole process was made seamless. An absolute pleasure to work with - thank you James!
24 October 2025
Unprompted review
Reply from SilverDoor
We're so happy to hear that you had such a positive experience working with James. We appreciate your kind words regarding the efficient and seamless service you received. Thank you for your feedback!
Warm regards
Michelle Shepherd
Head Account Manager
Excellent service
Joey was excellent, very efficient. We were last minute booking an apartment in London and wanted a particular location, Joey got us exactly what we needed and came back very quickly. Delightful service. Thank you again Joey.
14 October 2025
Unprompted review
Reply from SilverDoor
Hi Olivia,
We're so happy to hear that you have had such a positive experience whilst being supported by Joey. It's great to know Joey could efficiently find you the perfect apartment in your desired London location at the last minute. Thank you for your kind words.
Warm regards
Michelle Shepherd
Head Account Manager.
James Turner provided excellent…
James Turner provided excellent customer service — he was attentive, professional, and ensured everything was handled smoothly.
7 October 2025
Unprompted review
Reply from SilverDoor
We're happy to hear that you received excellent customer service. We appreciate your positive feedback regarding the attentive and professional support you received!
Kind regards
Michelle Shepherd
Head Account Manager
Taj is the best
Taj is the best! Was incredibly helpful to land me a last minute booking at a great rate!
25 September 2025
Unprompted review
Reply from SilverDoor
Hi Bran,
We're so happy to hear your positive feedback from the service you received from Taj and the great rate he managed to secure for you.
Thank you for sharing your experience!
Warm regards
Michelle Shepherd
Head Account Manager
Very pleasant experience with this company
I have found SilverDoor to be really helpful in my relocation to Auckland in securing initial accommodation. From submitting the enquiry and being presented with options to suit my budget and preferences. Special mention goes to Shane, who has gone above and beyond in providing various options to consider. It is much appreciated.
26 September 2025
Unprompted review
everythime i choose silverdoor for the…
everythime i choose silverdoor for the extreme quality of the service,
thankyou Soh.
4 September 2025
Unprompted review
SilverDoor is my go-to company whenever…
SilverDoor is my go-to company whenever looking for temporary accommodation in London. It's always a pleasure to work with Michele. Quick to respond and very helpful whenever I have a query or a question, he always understands what I'm looking for and how best to help me find it.
1 August 2025
Unprompted review
Reply from SilverDoor
Hi Gillian,
We're so happy to hear that you have had such a great experience working with Michele to find your accommodation. We really appreciate your kind words about the support you've received from Michele. Thank you for your positive feedback!
Michelle Shepherd
Head Account Manager
Excellent company
We had a great experience with SilverDoor when looking for an apartment in Utrecht. We couldn’t get to the city ourselves, but Max and the team found us a number of excellent options. At every stage there were swift, diligent and an absolute pleasure to deal with. We would definitely use SilverDoor again.
11 August 2025
Unprompted review
Reply from SilverDoor
Many thanks for taking the time to write a review and that Max and the team looked after you.
We hope you enjoy your stay and look forward to working with you again in the near future.
Kind regards,
Chris Lyon
Head of Client Services
It was a pleasure working with Rhianna…
It was a pleasure working with Rhianna from the start of the booking process until completion. She provided a good mix of apartment options which fitted my clients requirements and responded in a timely manner. I look forward to working with Rhianna again.
4 August 2025
Unprompted review
Reply from SilverDoor
Hi Nikki,
We're happy to hear that the booking process met your client's needs. It's great to know that the apartment options and response times were helpful. We appreciate your positive feedback for Rhianna and look forward to assisting you again.
Warm regards
Michelle Shepherd
Head Account Manager.
Rhianna was VERY helpful!
Rhianna was VERY helpful in getting me set up in Windsor. Coming from the US, I had no idea what the flat would look like. We had many questions and she answered them all.
We arrived last week and love our place and location. Very trusted company. Thanks, Rhianna!
24 July 2025
Unprompted review
Reply from SilverDoor
Hi Andrew,
We're happy to hear that you are comfortable in your serviced apartment in Windsor. We are glad to hear that your experience with SilverDoor and Rhianna ran smoothly and that you put your trust in our services for your accommodation requirements.
We look forward to working with you again in the future.
Thank you
Michelle Shepherd
Head Account Manager.
Easy-to-understand information to chose the rooms.
It was very helpful as it offered just the right number of options and included information on travel time to the office, rates and CO2e, etc.
25 July 2025
Unprompted review
Reply from SilverDoor
We're happy to hear that you found the provided information, such as travel time and rates, helpful and comprehensive. Thank you for your positive feedback!
Warm regards
Michelle Shepherd
Head Account Manager
Leah Wilson was supper quick with the…
Leah Wilson was supper quick with the respnses
4 July 2025
Unprompted review
Reply from SilverDoor
Hi Teresa,
We're happy to hear that you received such great service from Leah. Thank you for your positive feedback; we appreciate it a lot.
Warm regards
Michelle Shepherd
Head Account Manager.
Five Stars
The SilverDoor employee who assisted me with my rental (Emma) was very prompt, detailed and helpful!
27 June 2025
Unprompted review
Reply from SilverDoor
Hi Jake,
We are happy to hear that Emma was helpful, detailed, and prompt! We appreciate you taking the time to leave us this positive feedback.
Warm regards
Michelle Shepherd
Head Account Manager
SilverDoor - Service Apartments…
Just booked a service apartment with SilerDoor, was helped and guided by Lauren Finlay. End to End Lauren was brilliant I shall always use her if I need to do the same. On a human level she has a beautiful heart.
Kind Regards
Paul
26 June 2025
Unprompted review
Reply from SilverDoor
Hi Paul,
That's great to hear that Lauren provided such fantastic service! We hope you enjoy your stay and look forward to assisting you again in the near future.
Kind regards,
Chris Lyon
Head of Client Services
Excellent services
We’ve worked with SilverDoor to provide accommodation for our colleagues, and their service has consistently exceeded expectations. From the very beginning, the team has been responsive, professional, and genuinely committed . Big shout out to RK - for her tremendous hard work and patience.
The apartments are always immaculate, well-appointed, and located conveniently for our business needs. What truly stands out is the flexibility and attention to detail—SilverDoor understands the pace of corporate travel and always finds solutions quickly and efficiently. Whether we’ve had last-minute changes or special requirements, they’ve handled everything with grace and reliability.It’s reassuring to know that our colleagues are in good hands, allowing them to focus on their work while feeling at home. SilverDoor has become a trusted provider, and we look forward to continuing our collaboration.
20 June 2025
Unprompted review
Reply from SilverDoor
Many thanks for taking the time to provide feedback on the service and booking experience you have had with SilverDoor.
It's great to hear that our team's responsiveness, professionalism, and commitment has stood out to you. We will make sure to pass on the feedback to Rhianna.
Thank you for your kind words, and we look forward to continuing working with you.
Kind regards,
Chris Lyon
Head of Client Services
3 month stay
Matt was really helpful from the beginning and the whole response was so quick. Everyone was really supportive and they made the whole process a lot easier. The only thing that didn't go as planned was the fact that they missed to inform about the fact that the building I stay undergoes construction which gets noisy sometimes. According to Kate, the SilverDoor knew it but they didn't pass me the information. The rest was great so far but I agree with the fact that I should have known before booking it.
19 June 2025
Unprompted review
Reply from SilverDoor
Hi Vasia,
We're glad that Matt and the team were helpful and responsive, making your booking process easier. We sincerely apologise for the oversight regarding the construction noise. We appreciate you bringing this to our attention and we'll review our communication procedures with our property partner to prevent this issue in the future. Thank you for taking the time to provide your valuable feedback. We look forward to working with you again in the future.
Warm regards
Michelle Shepherd
Head Account Manager.
Ollie gave super efficient service
Ollie gave super efficient service, found everything within my requirements when time was urgent
2 June 2025
Unprompted review
Reply from SilverDoor
Many thanks for sharing your experience with us. I'm glad to hear that Ollie was able to source something suitable for your stay.
Kind regards,
Chris Lyon
Head of Client Services
I dealt with a lovely woman named…
I dealt with a lovely woman named Liberty. She made the process entirely hassle free for my family and I. She was a delight to be in contact with and so helpful.
16 June 2025
Unprompted review
Reply from SilverDoor
Many thanks for taking the time to provide a review of your service, It's lovely to hear that Liberty provided a service that made everything easy from start to finish.
We hope you enjoy your stay and look forward to helping you again in the future with any accommodation requirements you may have.
Kind regards,
Chris Lyon
Great Staff
Our company has been using silverdoor for a while now and the whole team are always friendly, helpful and efficient.
A BIG shout out to Rhianna who help me with multiple apartment bookings and all the many changes that came with it!
Keep up the great work!
22 May 2025
Unprompted review
Reply from SilverDoor
Hi Kerry,
Many thanks for the lovely feedback on the service Rhianna has been providing. I will be sure to pass the feedback on.
We look forward to continuing to work with you.
Kind regards,
Chris Lyon
Head of Client Services
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