Alex was an absolute gem to work with. She was not only efficient, responsive, and attentive, but also incredibly patient throughout the entire process. Despite all the back and forth, she never once... See more
Company replied
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Review summary
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The team is highly professional and truly skilled at what they do. Whether by phone or email, they are always accessible and responsive. Since we began working together, I have never had a single nega... See more
Company replied
The service provided by Silverdoor is very efficient and makes our co-workers' accommodation a really nice experience despite being so far away from home for so long. We have people living in many... See more
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Our experience of Rhianna Keir of Silver Door the agent for Author Kings Cross in London was excellent. Rhianna was helpful, responsive and professional throughout our stay. She made the whole process... See more
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Company details
- Serviced Accommodation
- Business Hotel
- Group Accommodation
- Pet-Friendly Accommodation
- Self-Catering Accommodation
- Travel Agency
Written by the company
SilverDoor is the world's leading corporate serviced accommodation provider for business travel and mobility professionals. Our global portfolio of over 1 million apartments means we will find your ideal business travel accommodation quickly and intelligently, anywhere in the world. For over 25 years we've been dedicated to providing the highest quality corporate accommodation, but it's our personal service that makes us the world's most trusted serviced apartment experts. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, SilverDoor delivers exceptional service through proven partnerships, cutting-edge technology and honest, impartial advice. We know every traveller and every trip is unique. So, there will always be someone at the end of the phone within three rings: no unhelpful chatbots or endless menus, just a real person if you need them, 24 hours a day. We offer bookers the best of both worlds: our multiple award-winning, customisable technology makes finding the right accommodation easier, and our friendly team of corporate accommodation specialists share the real-life insights that make the difference. With consistent recognition through awards at the Business Travel Awards and beyond, our people-powered technology ensures every booking and every trip is seamless and personalised. Our world-class booking tool, SilverDoor.com, allows travel and mobility bookers to manage accommodation bookings on one easy-to-use dashboard. With full 360 visibility of accommodation programmes and bespoke reporting dashboards, SilverDoor.com allows our clients to refine, analyse and optimise their managed travel. We pride ourselves on holding the highest safety and security standards, personally vetting and inspecting our properties and measuring them against over 100 criteria. We invest in only the most robust, authenticated compliance measures, ensuring every guest is safe, secure and informed. We also take our responsibilities seriously beyond the booking: our award-winning Carbon Calculator estimates the carbon emissions produced per night for serviced apartment stays, allowing bookers to monitor and make data-driven, sustainable booking decisions. Headquartered in London, SilverDoor has 15 offices around the world – from San Francisco to Shanghai – with clients ranging from major multinationals to local businesses. We let our clients' experiences speak for themselves. Browse our reviews or get in touch to find out what SilverDoor can do for you.
SilverDoor is the world's leading corporate serviced accommodation provider, connecting businesses with reliable, high-quality apartments anywhere in the world.
Written by the company
- Personal service, enhanced by innovation.
- Our global portfolio of over 1 million apartments covers more than 140 countries, giving business travel and mobility professionals access to the right accommodation in virtually any destination. Behind that portfolio is a network of over 3,000 property partners, each carefully vetted and selected so clients can book with confidence. Every booking is handled by a dedicated team that takes time to understand your programme, your travellers, and the details that make a stay a success. Our technology makes the process straightforward: a single platform for searching, booking, reporting, and invoicing, giving travel and mobility managers full visibility and control without the administrative burden. But what sets us apart is the combination of award-winning personal service and cutting-edge technology. We build lasting partnerships with our clients, learning how each organisation operates and applying that knowledge every time. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, you get the same attentive, consistent service: informed by data, delivered by people who care. Trusted by some of the world's leading organisations for over 25 years.
Contact info
Building 7 Chiswick Park, 566 Chiswick High Road, W4 5YG, Chiswick, London, United Kingdom
- +44 (0)20 8090 8090
- stay@silverdoor.com
- silverdoorapartments.com
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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3 month stay
Matt was really helpful from the beginning and the whole response was so quick. Everyone was really supportive and they made the whole process a lot easier. The only thing that didn't go as planned was the fact that they missed to inform about the fact that the building I stay undergoes construction which gets noisy sometimes. According to Kate, the SilverDoor knew it but they didn't pass me the information. The rest was great so far but I agree with the fact that I should have known before booking it.
19 June 2025
Unprompted review
Reply from SilverDoor
Hi Vasia,
We're glad that Matt and the team were helpful and responsive, making your booking process easier. We sincerely apologise for the oversight regarding the construction noise. We appreciate you bringing this to our attention and we'll review our communication procedures with our property partner to prevent this issue in the future. Thank you for taking the time to provide your valuable feedback. We look forward to working with you again in the future.
Warm regards
Michelle Shepherd
Head Account Manager.
Ollie gave super efficient service
Ollie gave super efficient service, found everything within my requirements when time was urgent
2 June 2025
Unprompted review
Reply from SilverDoor
Many thanks for sharing your experience with us. I'm glad to hear that Ollie was able to source something suitable for your stay.
Kind regards,
Chris Lyon
Head of Client Services
I dealt with a lovely woman named…
I dealt with a lovely woman named Liberty. She made the process entirely hassle free for my family and I. She was a delight to be in contact with and so helpful.
16 June 2025
Unprompted review
Reply from SilverDoor
Many thanks for taking the time to provide a review of your service, It's lovely to hear that Liberty provided a service that made everything easy from start to finish.
We hope you enjoy your stay and look forward to helping you again in the future with any accommodation requirements you may have.
Kind regards,
Chris Lyon
Great Staff
Our company has been using silverdoor for a while now and the whole team are always friendly, helpful and efficient.
A BIG shout out to Rhianna who help me with multiple apartment bookings and all the many changes that came with it!
Keep up the great work!
22 May 2025
Unprompted review
Reply from SilverDoor
Hi Kerry,
Many thanks for the lovely feedback on the service Rhianna has been providing. I will be sure to pass the feedback on.
We look forward to continuing to work with you.
Kind regards,
Chris Lyon
Head of Client Services
Amazing service/Quick/ Efficient/ Seamless
I communicated with Halle, she is was absolutely amazing! SilverDoor in a whole are amazing and their locations are gorgeous with very fair pricing.
28 May 2025
Unprompted review
Reply from SilverDoor
Hi Joetta,
Thank you for taking the time to reply with the feedback! We agree with also think Halle is amazing!
We hope you enjoy your upcoming stay.
Kind regards,
Chris Lyon
Head of Client Services
A star at Silverdoor
Our experience with Silverdoor started & Ended with Lauren, who has been nothing short of exceptional. From the very beginning, her assistance throughout the entire booking process was truly phenomenal, transforming what could have been a stressful experience into one that was genuinely smooth and effortless.
Lauren's exceptional professionalism is evident in every interaction. She consistently went above and beyond our expectations, notably by successfully negotiating for us, a gesture that is not typically offered and incredibly beneficial. This level of dedication and proactive problem-solving truly sets her apart.
Beyond her remarkable efficiency and professional acumen, Lauren also shines as a genuinely lovely and helpful person. Her positive attitude and willingness to go the extra mile have made a significant difference to our travel preparations. We are deeply appreciative of her outstanding service and would wholeheartedly recommend her to anyone seeking a seamless and pleasant booking experience."
24 May 2025
Unprompted review
Reply from SilverDoor
Dear JJ Choppra,
We appreciate you sharing your booking experience. We're happy to hear that the assistance you received was exceptional and made the process smooth and effortless. We're glad that the dedication shown exceeded your expectations. It’s great to know that the positive attitude and willingness to go the extra mile significantly impacted your travel preparations.
warm regards
Michelle Shepherd
Head Account Manager
Thank You for Your Excellent Support for Mr Jo Beom Hee
Hi Jonathan,
I just wanted to extend my sincere thanks for the outstanding support you provided in helping my assignee secure his ideal home.
Your prompt communication, attention to detail, and seamless handling of the entire process made a huge difference. The assignee was very happy with how smoothly everything went, and I truly appreciate the efficiency and professionalism you brought to the table.
It’s always a pleasure working with someone as reliable and dedicated as you. Looking forward to continuing our great partnership!
22 May 2025
Unprompted review
Reply from SilverDoor
Hi Miko,
Many thanks for your kind words on the service you have received from Jonathan.
We looking forward as well to continuing to work together and growing our partnership.
Kind regards,
Chris Lyon
Head of Client Services
Easy to communicate with quick responses
14 May 2025
Unprompted review
Reply from SilverDoor
We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad you found our communication to be responsive.
Kind regards
Michelle Shepherd
Head Account Manager.
Joanne is so helpful!
Joanne is so helpful!
Always responds quickly, clearly, and gets bookings completed. No stress, simple and easy.
6 May 2025
Unprompted review
Reply from SilverDoor
We're thrilled to hear about your positive experience with Joanne! It's wonderful to know that she provided such helpful and efficient service. We appreciate your kind words and will share your feedback with her.
Warm regards
Michelle Shepherd
Head Account Manager
Reply from SilverDoor
We are so happy to hear you had an awesome stay! We appreciate your kind words and look forward to welcoming you back again soon.
Warm regards
Michelle Shepherd
Head Account Manager
Michelle and Georgia helped me check in…
Michelle and Georgia helped me check in to my apartment successfully. They were extremely helpful and professional. More guests services like them!. Would book through SilverDoor again!
23 April 2025
Unprompted review
Reply from SilverDoor
Hi Tasfir,
We are thrilled to hear about your positive experience with Michelle and Georgia! It's wonderful to know that they made your check-in process smooth and enjoyable. We strive to provide excellent customer service, and we're delighted that our team members exceeded your expectations.
Warm regards
Michelle Shepherd
Head Account Manager
Rhianna was very helpful
Rhianna was very helpful, booking in the property efficiently and providing a friendly service.
29 April 2025
Unprompted review
Reply from SilverDoor
Hi Ellie,
We're so pleased to hear about your positive experience with Rhianna. We strive to provide excellent customer service, and we're happy to know that Rhianna met your expectations.
Warm regards
Michelle Shepherd
Head Account Manager
Rhianna was extremely helpful & very…
Rhianna was extremely helpful & very time efficient!
28 April 2025
Unprompted review
Reply from SilverDoor
We're so glad to hear that you had a positive experience. We appreciate your kind words about Rhianna's helpfulness and efficiency.
Thank you
Michelle Shepherd
Head Account Manager
Always a good experience using…
Always a good experience using SILVERDOOR to book accommodation whenever I’m visiting London. A special shoutout to Rhianna who always manages to find me something that meets my requirements and is always on hand with a quick response.
25 April 2025
Unprompted review
Reply from SilverDoor
Thank you for your kind words. We're delighted to hear you consistently have a positive experience using our services. We appreciate your recognition of Rhianna's dedication and expertise in finding the perfect accommodation for you. We strive to provide exceptional customer service and are thrilled that you've had such a great experience.
Warm regards
Michelle Shepherd
Head Account Manager.
Made the process easy and clear
The team was quick, professional, and understanding of my needs. Communication was always clear and kind, really made the whole process smooth and stress-free.
17 April 2025
Unprompted review
Reply from SilverDoor
Hi Mohamad,
We're so glad to hear you had a positive experience! It's wonderful to know our team was able to provide you with the support and understanding you needed. We strive to make every interaction as smooth and stress-free as possible.
Michelle Shepherd
Head Account Manager
Thank you
Silver Door has made searching for accommodation so easy - Amelie has been nothing more than helpful. Highly recommended !
14 April 2025
Unprompted review
Reply from SilverDoor
Hi Tami,
We are thrilled to hear that you had a positive experience with Silver Door. We appreciate your kind words about Amelie's helpfulness. We strive to make the accommodation search process as smooth and enjoyable as possible for our customers.
Warm regards
Michelle Shepherd
Head Account Manager
Thanks Joe for your wonderful services
Thanks Joe for your wonderful services. Appreciate you following up and helping me throughout the process, I am grateful for your efforts and admire your professionalism.
14 April 2025
Unprompted review
Reply from SilverDoor
Hi Lokesh,
We are so glad to hear that you have had a positive experience. We strive to provide excellent customer service and appreciate your kind words about our team member, Joe.
Warm regards
Michelle Shepherd
Head Account Manager.
Corporate Account
Julie is very friendly, helpful and professional. All emails are answered quickly and all new enquiries responded to and booked the same day.
9 April 2025
Unprompted review
Reply from SilverDoor
Hi Shauna,
Thank you for your kind words. We are delighted to hear that you had a positive experience with Julie. We really appreciate your recognition of her efforts.
Kind regards,
Chris Lyon
Head of Client Services
Definitely my go to! A great experience!
Niquisha helped me with my enquiries and finally my rental from start to finish. She was responsive and knowledgeable of the area which I was looking at. This led to an easy decision on the rental. Appreciated her step by step approach that made the whole process seamless! Much appreciated!
7 April 2025
Unprompted review
Reply from SilverDoor
Hi Renita,
Many thanks for taking the time to provide feedback on your recent booking experience.
We are thrilled to hear that Niquisha looked after you from start to finish and made the whole process easy.
I hope you enjoy your upcoming stay and we look forward to working with you again soon.
Kind regards,
Chris Lyon
Head of Client Services
Have been dealing with Sarah Garnett…
Have been dealing with Sarah Garnett who has been fantastic. Great customer service, responsive, friendly and helpful. One of our clients had a slight issue with the TV remote in a property and Sarah got the problem resolved within the hour
9 April 2025
Unprompted review
Reply from SilverDoor
Hi Daniel,
Thank you for your feedback.
We agree Sarah is fantastic and it's great that this has shone through in the service she has provided.
I hope your client continues to enjoy their stay and we look forward to working with you again soon.
Kind regards,
Chris Lyon
Head of Client Services
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