Alex was an absolute gem to work with. She was not only efficient, responsive, and attentive, but also incredibly patient throughout the entire process. Despite all the back and forth, she never once... See more
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The team is highly professional and truly skilled at what they do. Whether by phone or email, they are always accessible and responsive. Since we began working together, I have never had a single nega... See more
Company replied
The service provided by Silverdoor is very efficient and makes our co-workers' accommodation a really nice experience despite being so far away from home for so long. We have people living in many... See more
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Our experience of Rhianna Keir of Silver Door the agent for Author Kings Cross in London was excellent. Rhianna was helpful, responsive and professional throughout our stay. She made the whole process... See more
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Company details
- Serviced Accommodation
- Business Hotel
- Group Accommodation
- Pet-Friendly Accommodation
- Self-Catering Accommodation
- Travel Agency
Written by the company
SilverDoor is the world's leading corporate serviced accommodation provider for business travel and mobility professionals. Our global portfolio of over 1 million apartments means we will find your ideal business travel accommodation quickly and intelligently, anywhere in the world. For over 25 years we've been dedicated to providing the highest quality corporate accommodation, but it's our personal service that makes us the world's most trusted serviced apartment experts. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, SilverDoor delivers exceptional service through proven partnerships, cutting-edge technology and honest, impartial advice. We know every traveller and every trip is unique. So, there will always be someone at the end of the phone within three rings: no unhelpful chatbots or endless menus, just a real person if you need them, 24 hours a day. We offer bookers the best of both worlds: our multiple award-winning, customisable technology makes finding the right accommodation easier, and our friendly team of corporate accommodation specialists share the real-life insights that make the difference. With consistent recognition through awards at the Business Travel Awards and beyond, our people-powered technology ensures every booking and every trip is seamless and personalised. Our world-class booking tool, SilverDoor.com, allows travel and mobility bookers to manage accommodation bookings on one easy-to-use dashboard. With full 360 visibility of accommodation programmes and bespoke reporting dashboards, SilverDoor.com allows our clients to refine, analyse and optimise their managed travel. We pride ourselves on holding the highest safety and security standards, personally vetting and inspecting our properties and measuring them against over 100 criteria. We invest in only the most robust, authenticated compliance measures, ensuring every guest is safe, secure and informed. We also take our responsibilities seriously beyond the booking: our award-winning Carbon Calculator estimates the carbon emissions produced per night for serviced apartment stays, allowing bookers to monitor and make data-driven, sustainable booking decisions. Headquartered in London, SilverDoor has 15 offices around the world – from San Francisco to Shanghai – with clients ranging from major multinationals to local businesses. We let our clients' experiences speak for themselves. Browse our reviews or get in touch to find out what SilverDoor can do for you.
SilverDoor is the world's leading corporate serviced accommodation provider, connecting businesses with reliable, high-quality apartments anywhere in the world.
Written by the company
- Personal service, enhanced by innovation.
- Our global portfolio of over 1 million apartments covers more than 140 countries, giving business travel and mobility professionals access to the right accommodation in virtually any destination. Behind that portfolio is a network of over 3,000 property partners, each carefully vetted and selected so clients can book with confidence. Every booking is handled by a dedicated team that takes time to understand your programme, your travellers, and the details that make a stay a success. Our technology makes the process straightforward: a single platform for searching, booking, reporting, and invoicing, giving travel and mobility managers full visibility and control without the administrative burden. But what sets us apart is the combination of award-winning personal service and cutting-edge technology. We build lasting partnerships with our clients, learning how each organisation operates and applying that knowledge every time. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, you get the same attentive, consistent service: informed by data, delivered by people who care. Trusted by some of the world's leading organisations for over 25 years.
Contact info
Building 7 Chiswick Park, 566 Chiswick High Road, W4 5YG, Chiswick, London, United Kingdom
- +44 (0)20 8090 8090
- stay@silverdoor.com
- silverdoorapartments.com
4.8
Excellent
1K reviews
No recent history of asking for reviews
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insane charges for an accomodation
This company charged us 250pounds for having our dog with us for 7 days accomodation. I have never seen such an expensive fee for a dog.
Additionally they required us to pay 500 pounds as deposit and on that deposit they charged 2.95% for the fee and VAT. I dont understand how a fee and VAT can be applied on a refund.
They applied the same charges on the 250pounds deposit.
Incredible.
15 April 2026
Unprompted review
Reply from SilverDoor
Dear Pio,
Thank you for your email. I’m sorry to hear that you are unhappy with the charges applied to your reservation.
Regarding the pet fee, this is set by the accommodation provider and is outlined in your quote prior to booking. The fee covers the additional deep cleaning required after check-out to ensure the apartment is ready for incoming guests. Please note that these fees can vary depending on the provider, location, and length of stay.
The £500 refundable security deposit is held to cover any incidental damage that may occur during your stay. Following a post check-out inspection, the deposit will be refunded to the original payment card, less any applicable card fees.
The only exception to the pet fee is for service animals, provided the appropriate supporting documentation is submitted.
The 2.95% charge is a merchant service fee applied by Barclaycard on credit card transactions. As of 2026, VAT is also applicable to these card fees.
If you have any further questions, please don’t hesitate to get in touch.
Chris Lyon
Head of Client Service - EMEA
5* service
Excellent service from Joey as always. He goes above and beyond and is always helpful and focussed on meeting our requirements.
15 April 2026
Unprompted review
Reply from SilverDoor
Hi Sam,
We appreciate you taking the time to share your positive experience. We're happy to hear that you consistently receive excellent and helpful service that meets your needs. We will happily share your feedback with Joey.
Thank you
Michelle Shepherd
Client Services Manager.
Amazing service!
Joey is truly exceptional in his role, consistently going above and beyond to ensure we receive the highest level of service. His dedication to meeting needs and solving problems is evident and makes him stand out. Joey's dedication to quality service shines through in everything he does.
15 April 2026
Unprompted review
Reply from SilverDoor
Hi Cydney,
We appreciate you taking the time to share your positive experience with Joey. We are happy to hear that the service you received exceeded your expectations.
Your feedback is very important to SilverDoor and we will be sure to pass along your feedback to Joey. Recognising team members for their outstanding service is very important to us, and your message helps us do just that.
We look forward to working with you again in the future.
Kind regards
Michelle Shepherd
Client Services Manager.
Exceptional service
Rhianna Keir has been terrific. I mentioned a few, small things that would be nice to have in the flat, such as a coffee maker, a dish towel in the kitchen and heavier curtains in the bedroom to block the light. I intended these as suggestions for the future and was shocked when the very next day, all these things were in the flat. I was happily surprised by such excellent service.
9 April 2026
Unprompted review
Reply from SilverDoor
Hi,
We're happy to hear that you had such a positive experience whilst working with Rhianna ! It's great to know that the additions to the flat enhanced your stay so quickly. Thank you for your kind words and for taking the time to share your feedback with us.
Kind regards
Michelle Shepherd
Client Services Manager
Excellent service
Julie and Ollie of Silverdoor was excellent in the service they provided with regards to my booking. They both paid great attention to meeting all my requirements. Very pleased with the apartment they provided.
17 March 2026
Unprompted review
Reply from SilverDoor
Hi,
We're happy to hear that the service you received from Julie and Ollie met your requirements. We appreciate your positive feedback. We're so glad you were pleased with the apartment. We look forward to working with you again in the future.
Kind regards
Michelle Shepherd
Client Services Manager.
Great service and very fast response
We quickly had to rearrange accommodation for employees based in Dubai, as their travel plans were disrupted due to the ongoing conflict in the Middle East. Ollie managed to rebook accommodation nearby and also reached out to out employee to offer support. In addition he moved the check-in date to earlier that day as employees were not attending the office.
23 March 2026
Unprompted review
Reply from SilverDoor
Dear Lindsey,
We’re very pleased to hear that our team were able to assist promptly with your employees’ accommodation changes during this challenging time in the Middle East. We’re especially glad Ollie could provide the support and flexibility needed to adjust the check-in date to better suit their requirements.
Thank you for your kind feedback Lindsey, it’s truly appreciated.
Kind regards
Michelle Shepherd
Client Services Manager.
Joe Lawton has been brilliant to work…
Joe Lawton has been brilliant to work with! He is professional, kind and patient and he has went out of his way to negotiate some great rates for our company! Thank you Joe and the entire SilverDoor team for making my life a lot less stressful - you are such a pleasure to work with!
12 March 2026
Unprompted review
Reply from SilverDoor
Hi Lauren,
We're happy to hear that your experience working with Joe was so positive. We appreciate your kind words and are pleased we could make things less stressful for you by securing great rates for your company. Thank you for your feedback!
Kind regards
Michelle Shepherd
Client Services Manager.
SilverDoor Customer Service and Locational Offerings Top Notch
Joanne Hewitson made my experience with SilverDoor great. From start to end, she was responsive, professional, helpful, patient, and kind. The service she provided is probably the single most factor behind why I would recommend working with SilverDoor to any of my colleagues looking for similar assistance with short term corporate housing in the future. SilverDoor, through Joanne, placed me in an accommodation that was new; clean; incredibly convenient to groceries, work, and transportation; and overall exactly what I needed for my stay.
28 October 2025
Unprompted review
Reply from SilverDoor
Good afternoon,
We're happy to hear that your experience was great. It's wonderful that our team member, Joanne, was so helpful, responsive, and professional. We appreciate your recommendation and are so glad we could provide you with accommodations that suited your needs. Thank you for your positive feedback.
Michelle Shepherd
Client Services Manager.
Great experience, highly recommended
The Silverdoor team really listened and found the right property for me. They moved the offer through efficiently and sorted everything without fuss. Fast, professional and exactly what I needed
5 February 2026
Unprompted review
Reply from SilverDoor
Dear Mohamad,
We're happy to hear that our team listened to your needs and efficiently found the right property for you. Thank you for your positive feedback; we really appreciate you taking the time to share this with SilverDoor.
Kind regards
Michelle Shepherd
Client Service Manager.
Experience was great
Experience was great, from the reservation to the entry we had all the assistance needed and the procces was straightforward.
19 January 2026
Unprompted review
Reply from SilverDoor
Hi David,
We’re delighted to hear that you had a positive experience with SilverDoor. Thank you for taking the time to share your feedback, it’s greatly appreciated.
We look forward to assisting you again in the near future with your next accommodation requirement.
Kind regards,
Michelle Shepherd
Head Account Manager
Maria Sawicki has gone above and beyond…
Maria Sawicki has gone above and beyond to help me find exactly what i want!
I have had a lot of exchanges with Maria prior to securing my rental and during the extension process and she has consistently put in a lot of effort to meet my exact requirements, and very quickly!
22 January 2026
Unprompted review
Reply from SilverDoor
Hi Anna,
We're happy to hear that you had such a positive experience whilst working with Maria. ! We appreciate your feedback in regards to Maria and recognising her efforts to meet your needs quickly and effectively. Thank you and we look forward to working with you again.
Kind regards
Michelle Shepherd
Head Account Manager.
Great serviced options on a short notice
Silverdoor provided many options and helped me get situated into a flat on very short notice. Eleanor helped me find a suitable option and was able to work with my timeline.
28 November 2025
Unprompted review
Reply from SilverDoor
Dear Alex,
We're happy to hear that the service Eleanor provided you with ensured a seamless and efficient result when sourcing your temporary accommodation. We appreciate your positive feedback and are glad we could work within your timeline.
Kind regards
Michelle Shepherd
Head Account Manager.
Michelle Shepherd
Ollie is fantastic and provides and excellent service
Ollie is fantastic and provides everything I need in order to make sure payments hit on time. Where there might be issues, he responds very quickly and does his best to resolve.
12 January 2026
Unprompted review
Reply from SilverDoor
Hi,
We're happy to hear that you find our services efficient. We appreciate your feedback regarding the quick responses and resolution efforts you receive from Ollie.
Thank you!
Warm regards,
Michelle Shepherd
Head Account Manager.
Great communication and seamless…
Great communication and seamless arrangements
I initially reached out to SilverDoor because I’m honestly not a big fan of Airbnb, mainly due to my perceived uncertainties and mixed feedback. After reading several positive reviews, I decided to contact SilverDoor as they specialize in serviced apartments, which felt much more suitable for a longer stay as tourists.
From the very beginning, the experience was excellent. Michael, their Key Account Manager, was incredibly helpful throughout the entire process. He assisted us from booking all the way through our stay, addressing any issues that came up promptly and professionally. Even after our stay, he continued to support us when we needed some important paperwork, which we truly appreciated.
Overall, I can confidently vouch for SilverDoor’s legitimacy and their strong customer service. We started coordinating with Michael as early as early September and stayed in Valencia, Spain from October to November 2025, and the experience was smooth, reassuring, and well-managed from start to finish. I would definitely recommend them to anyone looking for a reliable serviced apartment provider.
27 September 2025
Unprompted review
Reply from SilverDoor
Dear Katrina,
We're happy to hear that you had such a positive experience whilst working with Michael on your accommodation requirements. It's great to know that the arrangements and communication with Michael were seamless. We appreciate your valuable feedback and your recommendation. We look forward to working with you again.
Warm regards
Michelle Shepherd
Head Account Manager
Victoria Saunders assisted me through…
Victoria Saunders assisted me through finding an apartment in Singapore and I cannot say enough good things about the service I experienced. Victoria was able to find exactly what I needed given my budget/time constraints and needs for the stay and made the entire process extremely easy for me. I would (and have) recommend booking through SilverDoor and will definitely use this service again if needed in the future!
2 December 2025
Unprompted review
Reply from SilverDoor
Dear Emma,
We're so happy to hear that you had such a positive experience finding an apartment in Singapore. We appreciate your kind words regarding the service you received from Victoria. Thank you for recommending us; we're glad you had such a positive experience working with us.
Kind regards
Michelle Shepherd
Head Account Manager.
Responsive and Accommodating
Shane Soh (Singapore) was incredibly responsive, professional and accommodating to my requirements for a trip to Sydney. He presented multiple options at a reasonable rate and the accommodation was perfect. Will certainly use him again.
20 October 2025
Unprompted review
Reply from SilverDoor
Hi Mike,
We appreciate your positive feedback regarding Shane's responsiveness and professionalism shown to you. We will be sure to pass this on. We look forward to assisting you again in the future.
Kind regards
Michelle Shepherd
Head Account Manager.
Great customer service!
Ollie Crisp assisted me with my booking and surpassed all expectations. He was prompt, efficient and ensured that all my requirements and concerns were adequately addressed. Thank you Ollie!
10 November 2025
Unprompted review
Reply from SilverDoor
Dear Yuchang,
We're happy to hear that your booking experience was so positive with Ollie Crisp. We appreciate your kind words and are so glad that all your needs were met with efficiency. Thank you!
Michelle Shepherd
Head Account Manager.
We were offered lots of choices based…
We were offered lots of choices based on our criteria
The cost involved is always important and Jayne Parry obtained the right price for us
Our contact emails were always answered promptly despite the time difference
30 October 2025
Unprompted review
Reply from SilverDoor
Dear Brian,
It's great to hear you had a great experience with Jayne! We will be sure to pass on the feedback and look forward to accommodating any future requests you may have.
Kind regards,
Chris Lyon
Head of Client Services
It was my pleasure to work with Mr. Ollie Crisp.
Mr. Ollie Crisp of SilverDoor did an excellent job finding me an apartment rental for my four (4) month visit to the Beckenham area of London. Ollie was efficient and knowledgeable of the area, and presented me with a timely well written rental agreement. I would not hesitate to work with him again.
2 October 2025
Unprompted review
Reply from SilverDoor
Dear Joseph,
We're happy to hear that you had such a positive experience finding an apartment for your visit to London. We appreciate your kind words and are so glad that our team member was able to provide efficient and knowledgeable service. Thank you for your feedback!
Warm regards
Michelle Shepherd
Head Account Manager
Lauren - 5 star service!
Lauren was fantastic -guided me through the whole process of finding, booking and paying for a long term apartment. I was recommended SilverDoor by a friend and they did not disappoint!
3 November 2025
Unprompted review
Reply from SilverDoor
Dear Barry,
We're happy to hear that you had a fantastic experience whilst working with Lauren! We appreciate your positive feedback regarding the assistance provided during your apartment search, booking, and payment.
Warm regards,
Michelle Shepherd
Head Account Manager
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