Alex was an absolute gem to work with. She was not only efficient, responsive, and attentive, but also incredibly patient throughout the entire process. Despite all the back and forth, she never once... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team is highly professional and truly skilled at what they do. Whether by phone or email, they are always accessible and responsive. Since we began working together, I have never had a single nega... See more
Company replied
The service provided by Silverdoor is very efficient and makes our co-workers' accommodation a really nice experience despite being so far away from home for so long. We have people living in many... See more
Company replied
Our experience of Rhianna Keir of Silver Door the agent for Author Kings Cross in London was excellent. Rhianna was helpful, responsive and professional throughout our stay. She made the whole process... See more
Company replied
Company details
- Serviced Accommodation
- Business Hotel
- Group Accommodation
- Pet-Friendly Accommodation
- Self-Catering Accommodation
- Travel Agency
Written by the company
SilverDoor is the world's leading corporate serviced accommodation provider for business travel and mobility professionals. Our global portfolio of over 1 million apartments means we will find your ideal business travel accommodation quickly and intelligently, anywhere in the world. For over 25 years we've been dedicated to providing the highest quality corporate accommodation, but it's our personal service that makes us the world's most trusted serviced apartment experts. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, SilverDoor delivers exceptional service through proven partnerships, cutting-edge technology and honest, impartial advice. We know every traveller and every trip is unique. So, there will always be someone at the end of the phone within three rings: no unhelpful chatbots or endless menus, just a real person if you need them, 24 hours a day. We offer bookers the best of both worlds: our multiple award-winning, customisable technology makes finding the right accommodation easier, and our friendly team of corporate accommodation specialists share the real-life insights that make the difference. With consistent recognition through awards at the Business Travel Awards and beyond, our people-powered technology ensures every booking and every trip is seamless and personalised. Our world-class booking tool, SilverDoor.com, allows travel and mobility bookers to manage accommodation bookings on one easy-to-use dashboard. With full 360 visibility of accommodation programmes and bespoke reporting dashboards, SilverDoor.com allows our clients to refine, analyse and optimise their managed travel. We pride ourselves on holding the highest safety and security standards, personally vetting and inspecting our properties and measuring them against over 100 criteria. We invest in only the most robust, authenticated compliance measures, ensuring every guest is safe, secure and informed. We also take our responsibilities seriously beyond the booking: our award-winning Carbon Calculator estimates the carbon emissions produced per night for serviced apartment stays, allowing bookers to monitor and make data-driven, sustainable booking decisions. Headquartered in London, SilverDoor has 15 offices around the world – from San Francisco to Shanghai – with clients ranging from major multinationals to local businesses. We let our clients' experiences speak for themselves. Browse our reviews or get in touch to find out what SilverDoor can do for you.
SilverDoor is the world's leading corporate serviced accommodation provider, connecting businesses with reliable, high-quality apartments anywhere in the world.
Written by the company
- Personal service, enhanced by innovation.
- Our global portfolio of over 1 million apartments covers more than 140 countries, giving business travel and mobility professionals access to the right accommodation in virtually any destination. Behind that portfolio is a network of over 3,000 property partners, each carefully vetted and selected so clients can book with confidence. Every booking is handled by a dedicated team that takes time to understand your programme, your travellers, and the details that make a stay a success. Our technology makes the process straightforward: a single platform for searching, booking, reporting, and invoicing, giving travel and mobility managers full visibility and control without the administrative burden. But what sets us apart is the combination of award-winning personal service and cutting-edge technology. We build lasting partnerships with our clients, learning how each organisation operates and applying that knowledge every time. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, you get the same attentive, consistent service: informed by data, delivered by people who care. Trusted by some of the world's leading organisations for over 25 years.
Contact info
Building 7 Chiswick Park, 566 Chiswick High Road, W4 5YG, Chiswick, London, United Kingdom
- +44 (0)20 8090 8090
- stay@silverdoor.com
- silverdoorapartments.com
4.8
Excellent
1K reviews
No recent history of asking for reviews
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Great service!
Jayne and the team have been super helpful, would 100% recommend Silverdoor for group accommodation stays for business in London!
15 July 2026
Unprompted review
Reply from SilverDoor
Hi Joly,
Many thanks for your review!
We look forward to welcoming your group to London and working with you again.
Kind regards,
Chris Lyon
Head of Client Services EMEA
Sara very quick at responding and sends…
Sara very quick at responding and sends good options!
15 July 2026
Unprompted review
Reply from SilverDoor
Hi Calum,
Many thanks for sharing your review!
It's wonderful to hear that you received fantastic service from Sara.
Kind regards,
Chris Lyon
Head of Client Services EMEA
extremely bad service
I lived at Silverdoor (Brentford at the mile) for 11 months, and unfortunately, my move-out experience was extremely disappointing.
I checked out a few hours earlier than my official move-out time. After I had already left, management contacted me regarding a few stickers (around 4–5) that were still on the walls in my room. I immediately offered to come back and remove them myself, especially since my friends were living next door and could have easily helped coordinate access. Had I been informed before my move-out was finalized, I could have removed them during the remaining time I had before the official checkout deadline.
Instead, they chose to remove the stickers themselves and charged me $150, which I found excessively high for such a minor issue.
What made the experience even more frustrating was the payment process. I was willing to pay the charge, but their payment link was not working properly for months. It took approximately 4–5 months for the issue to be addressed, and even then, I continued experiencing problems and ultimately had to get a new card just to complete the payment.
Overall, I found the handling of the situation to be unprofessional. The excessive charge for a few stickers and the prolonged payment issues left a very negative impression. Based on my experience, I would not recommend this apartment complex to others.
13 December 2025
Unprompted review
Reply from SilverDoor
Dear Bijitha,
Thank you for taking the time to leave a review and for sharing your experience. I'm very sorry to hear that the post-checkout experience negatively impacted your stay.
I would really appreciate the opportunity to learn more about what happened so we can understand where we fell short, how we could have handled the situation better, and use your feedback to improve our service going forward.
Please feel free to contact me directly using the details below. I would be more than happy to arrange a call at a time that suits you to discuss your experience in more detail.
Kind regards,
Chris Lyon
Head of Client Services EMEA
chrislyon@silverdoor.com
+44 (0)208 090 8090
Sarah Garibaldi was professional
Sarah Garibaldi was professional, responsive, and extremely helpful throughout the process. Communication was excellent, and she made everything smooth and stress-free. Highly recommended. Thank you, Sarah!
13 July 2026
Unprompted review
Reply from SilverDoor
Hi Jibran,
We are so glad to hear about your positive booking experience with Sara and that everything was smooth and stress-free. Thank you for the 5* review!
Kind regards,
Chris Lyon
Head of Client Services EMEA
Fantastic Experience
Using SilverDoor made my college daughter and her friend's stay in London so much less stressful. They located an apartment for them quickly, it was easy to book, and they provided responsive service and communication before and during the girls' stay. I worked directly with Jack Miller, who was always super responsive, courteous, and helpful and I really appreciated him. Would use them again in a heartbeat.
20 June 2026
Unprompted review
Reply from SilverDoor
Hi Rachel,
Many thanks for taking the time to leave a review.
It's great to hear that Jack provided you with fantastic service, especially as he is one of the newer members of our team. I will make sure to pass this recognition on to him.
We look forward to working with you again in the near future.
Kind regards,
Chris Lyon
Head of Client Services EMEA
Seamless, thoughtful service
Found the service with Silverdoor to be excellent. Recently made a month long trip to Riyadh and Silverdoor were great in being able to provide a variety of options for me to consider, and take the care of the booking process seamlessly. Hetal in particular was very responsive, accommodating to what I needed, and provided great service. Would recommend!
1 July 2026
Unprompted review
Reply from SilverDoor
Hi,
We are so pleased to hear of your excellent experience with Hetal during your recent trip to Riyadh. It's wonderful to know that Hetal was able to provide a variety of options and manage the booking process seamlessly for you. We appreciate your kind words and recommendation!
We look forward to further supporting you in any future accommodation requirements.
Kind regards
Michelle Shepherd
Client Services Manager.
Silverdoor aren't professional to deal…
Silverdoor aren't professional to deal with, in particular Rehnit Aneja. Our company initially paid by BACS, but despite Silverdoor receiving proof the money had been sent, by means of a remittance, it hadn't cleared and so we were then asked to pay by credit card in order to get check in details. We were then charged an additional cost for doing this. Even though, we have in theory paid twice. We were told we would be refunded, but still to this day, we are waiting, and have been waiting since 19th June, several weeks later! Not professional at all. Property was ok though.
19 June 2026
Unprompted review
Reply from SilverDoor
Hi,
We appreciate you taking the time to share your feedback regarding your recent experience with us. We are truly sorry to hear about the difficulties you encountered with the payment process and the subsequent delay in receiving your refund. We are actively looking into the details of your case to understand further what the delay is and to ensure that the refund is processed without further delay. We value your business and are committed to resolving this matter to your satisfaction.
I will be in touch in due course.
Kind regards
Michelle Shepherd
Client Services Manager.
Excellent service for last minute booking in London
I had a very last minute enquiry for a VIP from one of our accounts in the luxury sector requiring over a months stay as close to Covent garden , I advised Silver door the budget and they came back very quickly with decent options. then the dates changed twice , but Sara was quick to amend the quotes , and even though availability affected the apartment type required Sara managed to negotiated with the Apartment management to get an Executive apartment for the same rate as a standard one. I was very pleased with the service!
2 July 2026
Unprompted review
Reply from SilverDoor
Hi Ruth,
We truly appreciate you sharing your positive experience with us. It's wonderful to hear that Sara was able to assist with your last-minute request and accommodate the changes in dates so effectively. We are especially pleased that we could secure an executive apartment for your VIP at a favorable rate. We very much look forward to working with you again in the future.
Kind regards
Michelle Shepherd
Client Services Manager.
Singapore accommodation coordinated by Shane Soh
Had a chance to visit Singapore for 3 months engagement. My organization got in touch with silverdoor to find me a accommodation within the 2-3 kms vicinity of the office. Shane Soh helped us find a suitable accommodation with International Service Apartments, Raeburn park. I had a comfortable stay.
Thank you Shane Soh and SilverDoor team.
28 April 2026
Unprompted review
Reply from SilverDoor
Hi Manoj,
We are delighted to hear that you had such a positive experience during your three month stay in Singapore. It's wonderful to know that Shane Soh and our team were able to find the perfect temporary accommodation close to your office.
We truly appreciate your kind words and positive feedback. It was a pleasure assisting you, and we look forward to working with you again in the near future.
Kind regards
Michelle Shepherd
Client Services Manager.
Reply from SilverDoor
Dear Daniele,
Thank you for taking the time to leave your feedback. We look forward to working with you again in the near future.
Thank you
Michelle Shepherd
Client Services Manager.
Great stay at Bloom East by UrbanRest
Having a person to reach out to and getting quick responses made the experience great. Joey Bines was always responsive and supportive. In addition, the unit was consistently serviced every week and it was left pristine and nicely organized as the first day we checked in.
18 June 2026
Unprompted review
Reply from SilverDoor
Hello,
We're so glad to hear that Joey's responsiveness and support made your experience so positive. It's wonderful to know that the unit was consistently well-maintained for you. Thank you for your kind words!
Kind regards
Michelle Shepherd
Client Services Manager.
easy to talk to and communicate with…
The sale representative Rhianna Keir was easy to get in touch with and made the whole booking easy to arrange. Rhianna reassured us that there is nothing to worry about and was on top of the booking during the booking process. Rhianna and Phoebe always were there for us and promptly answered all questions we’d have. We will for sure return and use this company again.
17 June 2026
Unprompted review
Reply from SilverDoor
Hi Slobodan,
We are so pleased to hear that our team made your booking process easy and reassuring. It's wonderful to know that Rhianna and Phoebe were able to promptly answer all your questions and provide excellent support. We truly appreciate your kind words and look forward to welcoming you back again soon!
Kind regards
Michelle Shepherd
Client Services Manager.
Unprofessional
11 June 2026
Unprompted review
Reply from SilverDoor
Hi Jason,
Thank you for taking the time to leave a review. I'm sorry to hear that you felt the service you received was unprofessional. This is certainly not the experience we want any of our clients to have.
We have investigated your feedback with our team but, unfortunately, have been unable to locate a reservation or any record of previous communication with our Client Services team.
I would really appreciate the opportunity to discuss your experience with you so we can better understand what happened and identify how we can improve our service going forward.
Please feel free to contact me directly by email at chrislyon@silverdoor.com or by telephone on +44 (0)20 8090 8090 at your convenience.
Kind regards,
Chris Lyon
Head of Client Services EMEA
StayNorth Slottsparken
I had a truly wonderful stay at this accommodation. The location is extremely central and convenient, with the station, grocery stores, restaurants, and a variety of entertainment options all within easy reach.
From the moment I arrived, the apartment felt like a cozy home away from home. It is thoughtfully designed, beautifully decorated, and well-equipped with everything one could need for a comfortable stay. The guest services team has been very prompt and responsive, and the housekeeping team consistently does an excellent job keeping the apartment spotless and impeccably maintained every week.
It's a great place to stay.
30 April 2026
Unprompted review
Reply from SilverDoor
Hi Divya,
We're happy to hear that you had a wonderful stay! It's great to know you appreciated the central location and the apartment's amenities. We appreciate your kind words regarding our guest services team and the properties housekeeping teams. Thank you for your positive feedback!
We truly appreciate your comments and look forward to assisting you with any future accommodation needs.
Warm regards
Michelle Shepherd
Client Services Manager
Thank you Ms Davies
I just wanted to thank Ms. Shawnee Davies for clarifying/guiding the next steps I should be expecting/following in my temporary housing. I appreciate honest feedback and due diligence in their work ethics.
29 April 2026
Unprompted review
Reply from SilverDoor
Hi Oguzhan,
We're so happy to hear that the support and guidance you received from Shawnee in regards to your temporary housing was helpful. We appreciate your positive feedback and we hope you have a comfortable stay. We look forward to working with you again in the near future.
Thank you!
Kind regards
Michelle Shepherd
Client Service Manager.
Our experience of Rhianna Keir of…
Our experience of Rhianna Keir of Silver Door the agent for Author Kings Cross in London was excellent. Rhianna was helpful, responsive and professional throughout our stay. She made the whole process smooth and stress free. It really enhanced our time in London as our home away from home. Highly recommended.
24 April 2026
Unprompted review
Reply from SilverDoor
Hi,
Thank you very much for taking the time to submit your feedback. We're happy to hear that your experience was so positive. It's great to know that the service provided by Rhianna ensured your stay was seamless, enhancing your stay in London.
Kind regards
Michelle Shepherd
Client Services Manager.
insane charges for an accomodation
This company charged us 250pounds for having our dog with us for 7 days accomodation. I have never seen such an expensive fee for a dog.
Additionally they required us to pay 500 pounds as deposit and on that deposit they charged 2.95% for the fee and VAT. I dont understand how a fee and VAT can be applied on a refund.
They applied the same charges on the 250pounds deposit.
Incredible.
15 April 2026
Unprompted review
Reply from SilverDoor
Dear Pio,
Thank you for your email. I’m sorry to hear that you are unhappy with the charges applied to your reservation.
Regarding the pet fee, this is set by the accommodation provider and is outlined in your quote prior to booking. The fee covers the additional deep cleaning required after check-out to ensure the apartment is ready for incoming guests. Please note that these fees can vary depending on the provider, location, and length of stay.
The £500 refundable security deposit is held to cover any incidental damage that may occur during your stay. Following a post check-out inspection, the deposit will be refunded to the original payment card, less any applicable card fees.
The only exception to the pet fee is for service animals, provided the appropriate supporting documentation is submitted.
The 2.95% charge is a merchant service fee applied by Barclaycard on credit card transactions. As of 2026, VAT is also applicable to these card fees.
If you have any further questions, please don’t hesitate to get in touch.
Chris Lyon
Head of Client Service - EMEA
5* service
Excellent service from Joey as always. He goes above and beyond and is always helpful and focussed on meeting our requirements.
15 April 2026
Unprompted review
Reply from SilverDoor
Hi Sam,
We appreciate you taking the time to share your positive experience. We're happy to hear that you consistently receive excellent and helpful service that meets your needs. We will happily share your feedback with Joey.
Thank you
Michelle Shepherd
Client Services Manager.
Amazing service!
Joey is truly exceptional in his role, consistently going above and beyond to ensure we receive the highest level of service. His dedication to meeting needs and solving problems is evident and makes him stand out. Joey's dedication to quality service shines through in everything he does.
15 April 2026
Unprompted review
Reply from SilverDoor
Hi Cydney,
We appreciate you taking the time to share your positive experience with Joey. We are happy to hear that the service you received exceeded your expectations.
Your feedback is very important to SilverDoor and we will be sure to pass along your feedback to Joey. Recognising team members for their outstanding service is very important to us, and your message helps us do just that.
We look forward to working with you again in the future.
Kind regards
Michelle Shepherd
Client Services Manager.
Exceptional service
Rhianna Keir has been terrific. I mentioned a few, small things that would be nice to have in the flat, such as a coffee maker, a dish towel in the kitchen and heavier curtains in the bedroom to block the light. I intended these as suggestions for the future and was shocked when the very next day, all these things were in the flat. I was happily surprised by such excellent service.
9 April 2026
Unprompted review
Reply from SilverDoor
Hi,
We're happy to hear that you had such a positive experience whilst working with Rhianna ! It's great to know that the additions to the flat enhanced your stay so quickly. Thank you for your kind words and for taking the time to share your feedback with us.
Kind regards
Michelle Shepherd
Client Services Manager
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