SideDeal® Reviews 158

Caitlin was very knowledgeable and helpful in resolving my issue. My order did not arrive and my account was credited for the purchase. I reordered at a higher price and she was kind to issue another credit to make up the difference. She understands the customer viewpoint and as a result keeps a customer happy and buying more!

Long time user, never issues but like today I had one super easy and fast to correct.

Great customer service. Ashley was very helpful

I didn't like being told that I had to contact the USPS when my package didn't arrive. I feel that since I am paying for the company to ship an item and they chose the shipping company, they should deal with the company when problems arise. Other than that, I am glad they were willing to refund my money when I relayed the info from USPS that the package had been destroyed.

Angela quickly responded to my problem and issued a refund. Clearly a much better customer service experience than other websites that require endless discussion threads, photos of the problem, etc. Angela gained my trust with Sidedeal.com and we will continue to shop there on a regular basis.

My order of 2 canisters of Manuka Honey were delivered and 1canister had its cover unscrewed so some of the honey leaked into the box they were in - about half or more was spilled out! The other canister was fine except for being leaked on from the open lid of the other canister. It’s hard to know if the lid wasn’t properly screwed on the canister from the factory it came from or from the Postal delivery of both items. When I told Side Deals about my dilemma, they said they didn’t have any more available to send to me to replace the order, so they kindly refunded every penny!! That’s customer service and we HIGHLY RECOMMEND them!!

Quick and fast response. Cordial.

Great products, great prices. I had a problem with a shipping fee and a Representative named Jackie had the problem fixed in just a couple of days. Amazing!

Aside from great deals at side deal, they also provide quality & fair customer service. If you want to do business with a company that provides you with good deals and treats you like they care, do it with SideDeal®. Shout out to one cust Rep, Jayme; doing great job.

Fast and courteous response, did a great job

The shipping took a little longer than I thought it would, but I got the six pack of Yellow Bird Hot Sauces. They look like they will be delicious and will try them soon. The price was very good and the customer service was great. I failed to enter a code for free shipping, but customer service took care of the problem.

When I contacted SideDeal about an issue I had with the product that I received, Ashley quickly responded. She was very professional and helped me with my complaint. Thank you for your help Ashley.

I have being buying on sidedeal for a year now.
I had ordered by mistake twice. Evry time i asked for canceling the order i was addresed and answered right away and got my rcancelation and full refund. Great service.

I had a great experience with customer service taking action immediately after a shipping problem. Jackie was prompt and used common sense not to waste anyone's time. As a frequent and long term VIP customer thlse types of interactions make me willing to make more purchases knowing I won't have to worry about receiving a broken product.

Caitlin was great. Quickly resolved my issue w no hassle. Good company, good support.

My problem was solved promptly and efficiently, most important believing me that issue was real without lots of questions. For that I'm grateful

Sean was very helpful assisting with an issue that I had with my order. My concern was resolved quickly and I feel valued as a customer. Thank you so much.

Caitlin was extremely helpful with my issue. I was really frustrated when I first reached out with my problem, but she responded right away and helped me out. (Edit) I would also like to note that my frustration was about the delivery—not the order. I always have good experiences when I order through here, but delivery is iffy.