SideDeal® Reviews 158

Don't purchase electronics of any sort. There's a reason they have a "no buyer's remorse policy." Because when the vacuum I purchased that's no longer in production was allegedly "deeply discounted," the reason was because once I received the product and read the owner's manual, I discovered that the battery can never be replaced, so once the battery depletes the vacuum is garbage. Deceitful advertising, and they offered to take it back but I'd have to pay return shipping which would cost more than half the price of the product. I'll be very wary with any company with deals too good to be true and look for that blanket "no take backsies" once you receive it and find out the truth they're conveniently hiding. Bad business, and too bad they refused to do the right thing. I never used it and it was in the original packaging. The item is inherently defective if the battery can’t be replaced. That was not disclosed.

The prices are pretty decent and products are also good to great. The problem that made me cancel my membership since 2011 is their customer services. They are shit.

Caitlin was very helpful in getting the issue resolved. There were no unnecessary hold ups and the proceeds proceeded as quickly as could be expected.

Jackie was great. Quickly refunded me for the shipping issue.

Jackie’s response from customer service was quick and cordial. She addressed my concerns about whether I could get a replacement product, if there was a charge and if I had to return the faulty product, without my having to ask. I was very happy with the interaction.

Wow! Caitlin almost immediately responded to my problem and fixed it!!!! Awesome customer service.

Ordered a case of wine that shipped late and that I couldn't sign for after already having left for a trip. Caitlin at SideDeal was quick in getting the issue resolved and super helpful! Much, much better experience than dealing with UPS and their automated system.

Angela was very prompt in dealing with my support ticket and processed my refund immediately! A+ customer service!

Quick and responsive. What else could you want?

Customer Service agent was very responsive, to the point, and helpful. Easy to work with them

Excellent customer service! I spoke with Caitlin today, who was kind, helpful, and very empathetic.

Both Ashley and Kevin responded quickly, did what they could to help me with my orders, and explained clearly what I needed to do as well. Real humans, being helpful, thanks to them both!

Fast response to an issue I had with my order. Solved my problem quickly and efficiently.

Customer service resolved my issue immediately.

Angela handled my return with courtesy and was very prompt in her response and solution to my issue. I highly recommend her and appreciate the attention to detail and speed of transaction.

Had an issue with my order (busted during shipping). Diya was prompt in communicating as well as setting things right.

My SideDeal purchase did not work out. I requested a return, and I was credited with the amount of the purchase in less than a week. Thank you Caitlin for doing such a good job for SideDeal.

I was having a problem with an order. Caitlin came to the rescue! I wrote 3 times complaining, and she answered every time, very calmly--until I got it through my head!
She was fantastic taking my stress away, and the best customer service I have ever dealt with! Hats off to you Caitlin!

She was very nice, even though I asked a really stupid question.