The Shirt Plugs Reviews 

350
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 179 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, especially the jerseys, often describing them as top-notch and incredible, with an excellent fit and feel. Many also appreciate the wide selection of retro and custom items available. However, some people experienced significantly slow delivery, with orders taking weeks or over a month to arrive, sometimes lacking communication. A few customers also reported unhelpful or unprofessional customer service, alongside concerns about product sizing, poor quality custom prints, or manufacturing defects.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers praising the excellent quality... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent and high... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting quick delivery... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant frustration over delays... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the amazing, responsive, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I guess most importantly, the jerseys are very good quality. The disappointing factor is the website says you will receive your items in 7-14 days from order date. It took almost a week itself for the... See more

Rated 5 out of 5 stars

No better place to get your retro football tops! I picked up three in the 3-for-2 deal, and the quality of each one was incredible. One was for my brother, an AC Milan shirt as growing up we were alwa... See more

Rated 5 out of 5 stars

When it comes to shirts, there are so many scammers and phonies out there making big promises but not delivering on quality. I’m very pleased that I found this website, the products are top-notch, and... See more

Rated 5 out of 5 stars

Took wee while to come but honestly worth the wait, qualty of Napoli shirt great & great service from #Shirtplugs also, will def' be purchasing again in near future... 'Highly recommend'


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.0

Great

TrustScore 4 out of 5

350 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(350)

174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class!

Bought multiple shirts from shirt plugs, great tops.

Massive choice of retro's aswell.

Great guys to deal with!

29 June 2026
Unprompted review
Rated 2 out of 5 stars

It’s been a month since I placed my…

It’s been a month since I placed my order on June 3, and I still haven’t received it. What confused me even more is that I received an email asking how my order was, even though it hasn’t been delivered yet.

A one month delivery time is simply too long. In my opinion, two weeks should be the maximum. At this point, I can’t comment on the product quality because I haven’t received it yet.

I hope my order will eventually arrive, but I’m also concerned about what happens if the size doesn’t fit. Will I have to wait another month or two for an exchange? This is something the company should take into consideration, as such long delivery times make returns and exchanges very inconvenient.

Overall, I’m disappointed with the service so far and hope this experience improves.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Don’t ever buy from these people. Still haven’t received my products, and no money back.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Quality

So happy to receive my order, everything is perfect, and the quality is great. Quick answer from customer-support on my inquiry, just good service all around.

28 June 2026
Unprompted review
Rated 1 out of 5 stars

I would not recommend The Shirt Plugs

I would not recommend The Shirt Plugs. The quality of the shirt was terrible and nowhere near what I expected. On top of that, the delivery took four weeks because the package wasn't properly labeled, which caused unnecessary delays. Overall, it was a very disappointing experience, and I won't be ordering from them again.

Wish I can give lower than 1 star.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Impressive service + product!

Immediate, non-AI customer service. Fixed a mistake I made instantly. Acceptable shipping times during World Cup demand surge. Shirt quality exceeded expectation. Will be a return customer!

27 June 2026
Unprompted review
Rated 1 out of 5 stars

This is clearly a scam

This is clearly a scam, the shirts themselves are clearly fake, which is to be expected given the price. The quality is abysmal however. The size and cut of the shirt feels and wears like somebody with 2 fingers on each hand put it together stay clear unless you want to be disappointed

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Be careful! Payment autovalidated

Attention! My son was looking for shirts and the payment has been validated on my ipad without my confirmation with fingerprint or app. BE CAREFUL. Cancel policy requires 5£ ?!? This website seems not good at all, don’t use it.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. Made an order over a month ago, still have not received my shirts. They promised it before the World Cup, but they never came and when I asked them they just said to wait. Then after 3 weeks went by they said they were going to ”re-ship”, but they never sent it in the first place.
And now after they ”re-shipped” it still hasn’t arrived and they won’t do a refund.

22 June 2026
Unprompted review
Rated 3 out of 5 stars

Quality good, shipping time too long

I guess most importantly, the jerseys are very good quality. The disappointing factor is the website says you will receive your items in 7-14 days from order date. It took almost a week itself for the jerseys to even get packed and then finally sent out. In the end, it took 19 days to finally receive my jerseys. The other disappointing part of this is almost EVERY time I sent a chat message, I was asked what my order number was. I gave it several times in the same chat, which was doubly frustrating because it was rare to immediately get an answer from the chat session. Always had to wait hours until a reply showed up in my email even though I was trying to chat. Only way I order from this company again is if I’m desperate for a rare kit.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

I will be using shirt plugs again. Quality produce/service.

I will be using shirt plugs again. I’m seeing some negative reviews, mainly due to delivery time. Not sure what people expect… looks like those people are placing orders right before the World Cup when loads of people are trying to purchase jerseys. My 5 jerseys took roughly 14-16 days and I’m extremely happy with that timeline considering how cheap these were. The quality is great.

There was one minor hiccup where I ordered a custom jersey and on the webpage it asks you to enter the “name and number”, so I wrote the players name as well as the word “and” before the number. The jersey ended up having the players name correctly but also had the word “and” in the name plate on the back above the number (I.e. “Pele and” above the number 10). I reached out to Shirt Plugs through IG DMs and got a quick response and they promised to send me the correct shirt.

Looking forward to a future purchase with them again and have already recommend to friends!

19 June 2026
Unprompted review

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