I guess most importantly, the jerseys are very good quality. The disappointing factor is the website says you will receive your items in 7-14 days from order date. It took almost a week itself for the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 11% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality and Customer Service
Great quality shirts and the customer service is exceptional!
First class!
Bought multiple shirts from shirt plugs, great tops.
Massive choice of retro's aswell.
Great guys to deal with!
It’s been a month since I placed my…
It’s been a month since I placed my order on June 3, and I still haven’t received it. What confused me even more is that I received an email asking how my order was, even though it hasn’t been delivered yet.
A one month delivery time is simply too long. In my opinion, two weeks should be the maximum. At this point, I can’t comment on the product quality because I haven’t received it yet.
I hope my order will eventually arrive, but I’m also concerned about what happens if the size doesn’t fit. Will I have to wait another month or two for an exchange? This is something the company should take into consideration, as such long delivery times make returns and exchanges very inconvenient.
Overall, I’m disappointed with the service so far and hope this experience improves.
Scammers
Scammers. Don’t ever buy from these people. Still haven’t received my products, and no money back.
Quality
So happy to receive my order, everything is perfect, and the quality is great. Quick answer from customer-support on my inquiry, just good service all around.
I would not recommend The Shirt Plugs
I would not recommend The Shirt Plugs. The quality of the shirt was terrible and nowhere near what I expected. On top of that, the delivery took four weeks because the package wasn't properly labeled, which caused unnecessary delays. Overall, it was a very disappointing experience, and I won't be ordering from them again.
Wish I can give lower than 1 star.
Impressive service + product!
Immediate, non-AI customer service. Fixed a mistake I made instantly. Acceptable shipping times during World Cup demand surge. Shirt quality exceeded expectation. Will be a return customer!
This is clearly a scam
This is clearly a scam, the shirts themselves are clearly fake, which is to be expected given the price. The quality is abysmal however. The size and cut of the shirt feels and wears like somebody with 2 fingers on each hand put it together stay clear unless you want to be disappointed
Really good Quality and Insane Prices
Really good Quality and Insane Prices! 10/10
Best retro shirts I’ve ever bought!
The quality on these shirts are unbelievable, name and numbers are perfect and great customer service always
Order a jersey they sent it to a whole…
Order a jersey they sent it to a whole different address nowhere near the address I put honestly disappointed
Delivery time is awful
Delivery time is awful. Waited for almost one month before recieving my shirt. And no information about delivery time when ordering
17 days and still not received
17 days and still not received. Tracking link doesn't work and no helpful responses. I think it's a scam.
Ordered 5 shirts
Ordered 5 shirts, all fantastic quality and look great!
Be careful! Payment autovalidated
Attention! My son was looking for shirts and the payment has been validated on my ipad without my confirmation with fingerprint or app. BE CAREFUL. Cancel policy requires 5£ ?!? This website seems not good at all, don’t use it.
Absolutely terrible
Absolutely terrible. Made an order over a month ago, still have not received my shirts. They promised it before the World Cup, but they never came and when I asked them they just said to wait. Then after 3 weeks went by they said they were going to ”re-ship”, but they never sent it in the first place.
And now after they ”re-shipped” it still hasn’t arrived and they won’t do a refund.
Quality good, shipping time too long
I guess most importantly, the jerseys are very good quality. The disappointing factor is the website says you will receive your items in 7-14 days from order date. It took almost a week itself for the jerseys to even get packed and then finally sent out. In the end, it took 19 days to finally receive my jerseys. The other disappointing part of this is almost EVERY time I sent a chat message, I was asked what my order number was. I gave it several times in the same chat, which was doubly frustrating because it was rare to immediately get an answer from the chat session. Always had to wait hours until a reply showed up in my email even though I was trying to chat. Only way I order from this company again is if I’m desperate for a rare kit.
I will be using shirt plugs again. Quality produce/service.
I will be using shirt plugs again. I’m seeing some negative reviews, mainly due to delivery time. Not sure what people expect… looks like those people are placing orders right before the World Cup when loads of people are trying to purchase jerseys. My 5 jerseys took roughly 14-16 days and I’m extremely happy with that timeline considering how cheap these were. The quality is great.
There was one minor hiccup where I ordered a custom jersey and on the webpage it asks you to enter the “name and number”, so I wrote the players name as well as the word “and” before the number. The jersey ended up having the players name correctly but also had the word “and” in the name plate on the back above the number (I.e. “Pele and” above the number 10). I reached out to Shirt Plugs through IG DMs and got a quick response and they promised to send me the correct shirt.
Looking forward to a future purchase with them again and have already recommend to friends!
Very nice quality football t shirt
Very nice quality football t shirt
Really worth it to do personalized ones
Bought a shirt 2 weeks ago and it still…
Bought a shirt 2 weeks ago and it still hasn't arrived. Customer service is totally useless.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








