The Shirt Plugs Reviews 

349
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 175 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, finding the selection of retro and modern football tops top-notch and often exceeding expectations. Many reviewers highlight the attentive and professional customer service, describing it as helpful and responsive. However, some customers experienced significantly slow delivery, with orders taking weeks or over a month to arrive, and a few reported not receiving items. Some people also felt customer service was unhelpful or dismissive. Additionally, reviewers noted issues with inconsistent sizing, where shirts ran small or varied significantly despite being the same size.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many reviewers praising the... See more

Quality

Reviewers highlight positive aspects of quality, with many consumers praising the excellent quality of the... See more

Order

Users describe ambiguous interactions with order. Many customers express satisfaction and intend to order... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers experiencing significant... See more

Customer service

People report ambiguous experiences with customer service, with many praising the quick, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No better place to get your retro football tops! I picked up three in the 3-for-2 deal, and the quality of each one was incredible. One was for my brother, an AC Milan shirt as growing up we were alwa... See more

Rated 3 out of 5 stars

I guess most importantly, the jerseys are very good quality. The disappointing factor is the website says you will receive your items in 7-14 days from order date. It took almost a week itself for the... See more

Rated 5 out of 5 stars

These shirts are great quality for replicas. I had my thoughts at first but ended up really liking them. Definitely order one size up as they run short. I'll be ordering from then again soon.

Rated 5 out of 5 stars

When it comes to shirts, there are so many scammers and phonies out there making big promises but not delivering on quality. I’m very pleased that I found this website, the products are top-notch, and... See more


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.0

Great

TrustScore 4 out of 5

349 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(349)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

3.5 week delivery, Decent quality

Order took 3.5 weeks to Ireland, jerseys quality and sizing good, printing on back of Barcelona 14/15 yellow jersey was lower then it should have been but still decent. 2/5 jerseys were special requests and was very happy.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Everything is excellent

Everything is excellent, shipment, jersey quality, price... No better place to buy your football memorobilia.
Would recomend to everyone, as i did to my friends.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Saw Shirt Plugs on Instagram and…

Saw Shirt Plugs on Instagram and thought this is too good to be true….but took a punt and ordered the Japan away shirt.
Really good quality shirt and delivery wasn’t too long considering it was being shipped from Australia to England!
Would recommend and will be ordering again.
They just need to stock some Manchester United retro shirts and I’m ‘stoked’ 😉

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing camisas!!

I ordered several shirts from The Shirt Plugs leading up to the World Cup and I couldn’t have asked for better quality shirts. Beautiful!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Ik have 2 shirts now

Ik have 2 shirts now. Both of very high quality. One is the dutch national shirt of the worldcup 98 en the other is this year shirt from Colombia. Fit, colors, fabric, it's all very good. Shirt came pretty quick in a sales bag. Overall. Compact, website, quality en delivery very good.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

I never received my order

I never received my order
They claim to have delivered the parcel but I never received it. The day they claim to have done the delivery I was away in Bolivia so there is no chance I could have opened the door. When I asked their client services this was there answer: "contact Royal Mail". I would believe one might feel a bit more concerned to actually fulfill the order until you receive the jersey. Quite appalling client service and obviously don't trust them with your money! Hard to understand what business they are running but probably scamming people.

3 June 2026
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hi Maxime,

After you contacted our support team, we responded promptly. We provided the delivery confirmation, photographic evidence showing the parcel at your property, and we also contacted Royal Mail directly. Royal Mail confirmed the parcel was successfully delivered and supplied additional delivery evidence. During our correspondence, you also confirmed that the property shown in the delivery photographs was indeed your address.

Unfortunately, once a parcel has been marked as delivered by the carrier, confirmed by Royal Mail and supported by photographic evidence, there is very little a retailer can do from our side.

For this reason, we advised that the next step would be to pursue the matter with Royal Mail, as they are the party responsible for the delivery and any investigation or compensation relating to a confirmed delivery.

We reject the suggestion that this was a scam. We fulfilled the order, provided tracking, investigated the matter on your behalf, contacted Royal Mail directly, and shared all evidence available to us throughout the process.

We genuinely regret that you're unhappy with the outcome, but we did everything reasonably possible to assist based on the information and evidence provided by the carrier.

The Shirt Plugs Team

Rated 5 out of 5 stars

Fantastic.

Fantastic.
Better than the originals.
Very cheap also.
I'll be buying more from
The Shirt Plugs

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Next to having a huge range of retro and modern shirts, Shirt Plugs also handles custom orders. I was honestly skeptical at first about whether they could pull it off, but they exceeded every expectation when my 2013 Real Madrid UCL away shirt arrived complete with all the patches. From the first conversation about what was possible, to the ordering process, to delivering even faster than promised… everything was spot on.
10/10 guys!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Great quality shirt

I was blown away by the initial quality of these shirts. They look genuine and have sewn on club badges etc.

It is very important to buy a size, maybe even 2 sizes up however as these appear to be Chinese sizes. I generally like retro shirts to be a baggier fit, but as a 6ft2 guy with broad shoulders, an XXL, which is the biggest size they do, is probably a bit tighter than I would ideally like. If they had 1 size bigger that would be perfect.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

I’ve bought 10 plus jerseys on multiple…

I’ve bought 10 plus jerseys on multiple different occasions and loved the product every time. Easy to work with and great customer service! My jerseys are all great quality and have stayed that way even with lots of wear and washing.

23 May 2026
Unprompted review

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