Shopping In Japan NET Reviews 

2,769
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting responsive, polite, and helpful staff members who keep buyers thoroughly informed throughout the entire purchasing journey. Reviewers consistently note that finding rare models is simple, and ordering processes are remarkably smooth from start to finish. Some people also felt that receiving unexpected traditional gifts and Japanese snacks inside their secure parcels made the overall experience exceptionally memorable. Consumers regularly mention the remarkably fast international delivery times and meticulous packaging that protect valuable watches perfectly during transit across the globe.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items arrive in pristine condition and match... See more

Delivery service

People report positive experiences with delivery_service, consistently praising the exceptionally fast... See more

Service

Users describe positive interactions with service, highlighting professional handling and helpful staff.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and... See more

Order

Consumers find order satisfaction to be consistently high due to smooth and straightforward purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more

Rated 5 out of 5 stars

Amazing customer service and products. Erika was kind and helpful in the whole process. I did not expect to receive a thank you email when I placed the order. She was helpful in answering my que... See more


Company details

  1. Watch Store

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(2,769)

332 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was (very) pleasantly surprised at…

I was (very) pleasantly surprised at the premium quality of the items that were shipped to me. The packaging was meticulous and well presented. The processing through Japan Post and the transfer to Canada Post was seamless, transparent and with on-time updates on the status of the parcel. Japan Shopp. reached out to me to inform me of the status of my parcel and answered my queries about customs duties. Japan Shopp. even gave me a voucher for future purchases and slipped in a small packet of Japanese snack in the parcel! Totally unexpected. And Wow!!! Thanks to Erica. You guys rock!

22 March 2026
Rated 5 out of 5 stars

Prompt and painless service

Prompt and painless service. I greatly appreciated the fact that thou far away I received my watch with no difficulties and much quicker despite the distance then many of your competitors could provide. I applaud and congratulate your prompt and professional service and delivery.👍

21 March 2026
Rated 5 out of 5 stars

Seiko Alpinist

Ordered, shipped and received a watch to my country in less than a week. Can't praise them enough!

21 March 2026
Rated 5 out of 5 stars

Very good and reliable website

Very good and reliable website. At first, I was afraid I would be scammed but reading the reviews helped me. My Seiko presage watch is really good and it's out of stock in all stores in Asia n Japan. Glad to have my hands on this watch.

19 March 2026
Rated 5 out of 5 stars

Great experience with Shopping in Japan

I've had a great experience buying a watch on Shopping in Japan. Got the watch I wanted which was already unavilable everywhere else. Customer service and contact was one of the best I've ever had. Erika is doing a great job. Also very fast shipping and delivery. Package came well secured and watch new as described, new and perfct , new and perfect conditia.

24 March 2026
Rated 5 out of 5 stars

Feedback regarding my recent order #60570

I am writing to confirm that I have received my watch. It is truly beautiful, works perfectly, and looks even better in person! I would also like to thank you for the very professional packaging – everything arrived in pristine condition.

I would like to share some constructive feedback regarding the shipping carrier, which might be helpful for your future operations.

While the delivery was successful, the experience was slightly less convenient than with other carriers like DHL. With DHL, I usually receive a link to pay customs duties and taxes online in advance. This allows for a contactless and seamless delivery.

In this case, the courier arrived without prior notice, requiring payment in cash at the door. Fortunately, I had the cash ready, but for many customers, this can be an unexpected inconvenience.

I hope this feedback is helpful for you. I am very happy with my purchase and the high quality of your service.

15 March 2026
Rated 5 out of 5 stars

A fantastic experience

I received my watch within just one week, which was impressively fast. I truly appreciated the excellent customer service; Erika was incredibly helpful and explained everything clearly throughout the entire ordering process. Overall, it was a fantastic experience, and I’m very happy with my purchase. (From Japan to Mongolia)

17 March 2026
Rated 5 out of 5 stars

Japan to UK

Product as described, kanji dial as advertised - very informative with shipping details. Well packaged and this company pays attention to detail. I would recommend using them.

16 March 2026
Rated 5 out of 5 stars

Thank you

Thank you for the overall positive experience. This was my first time purchasing an item from Japan, and since it was a gift for my father, I was initially concerned about the shipping process to Poland.
Everything went smoothly, and the consultant, Erika Aoki, provided helpful assistance throughout the process. I also appreciated the small gifts included with the order :)
Thank you once again! I will consider purchasing my next watch from your store in the future.

15 March 2026
Rated 5 out of 5 stars

10/10 experience shopping at SIJ

I'm more than please with my experience shopping at SIJ. As soon as I placed my order I started to receive updates. My shipment arrived to North America from Japanese within 3 days !!! Package came well protected/wrapped for safe shipping. Item was as described in photos and description. Do not hesitate and buy with confidence! I most certainly will return again !

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Best site

Honestly, the process was seamless from start to finish. Very good price for the watch, the packaging was 10/10, the snacks were amazing and the extras were so cute. Erika was also a gem and there whenever I needed. The watch was in perfect condition!

25 February 2026
Unprompted review

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