Shopping In Japan NET Reviews 

2,768
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting responsive, polite, and helpful staff members who keep buyers thoroughly informed throughout the entire purchasing journey. Reviewers consistently note that finding rare models is simple, and ordering processes are remarkably smooth from start to finish. Some people also felt that receiving unexpected traditional gifts and Japanese snacks inside their secure parcels made the overall experience exceptionally memorable. Consumers regularly mention the remarkably fast international delivery times and meticulous packaging that protect valuable watches perfectly during transit across the globe.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items arrive in pristine condition and match... See more

Delivery service

People report positive experiences with delivery_service, consistently praising the exceptionally fast... See more

Service

Users describe positive interactions with service, highlighting professional handling and helpful staff.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and... See more

Order

Consumers find order satisfaction to be consistently high due to smooth and straightforward purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more

Rated 5 out of 5 stars

Amazing customer service and products. Erika was kind and helpful in the whole process. I did not expect to receive a thank you email when I placed the order. She was helpful in answering my que... See more


Company details

  1. Watch Store

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(2,768)

332 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Alba watch

My Alba watch ordered from Shopping in Japan arrived in France well packaged and in its original box. Great customer service — I recommend the site.

9 April 2026
Rated 5 out of 5 stars

Brilliant website

Brilliant website, delivery was fast and took only about 8 days. I ordered a Citizen watch and it's lovely. This is where i shop for 'Made in Japan' watches

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!!

I have purchased two JDM Seiko watches from Shopping In Japan. Both watches were brand new in factory packaging and unavailable in the U.S. For a Seiko fan, the ability to purchase JDM watches from a reliable and trustworthy seller is fantastic. Add great customer service and fast shipping and Shopping In Japan becomes my go-to for JDM watches. Highly recommended.

5 April 2026
Rated 5 out of 5 stars

I had a fantastic shopping experience…

I had a fantastic shopping experience with Shopping In Japan! I ordered a cable, and the entire process was incredibly smooth. The shipping from Japan to Croatia via DHL was super fast.
What really stood out was the exceptional customer support, specifically from Erika. Her communication was perfect—she was incredibly polite, friendly, and always ready to help. She answered all my messages immediately and made sure everything went perfectly with my order.
It is rare to find such helpfulness and dedication to customers today. Fast delivery, flawless communication, and top-notch support. I highly recommend them and will definitely be a returning customer. Thank you so much, Erika!

1 April 2026
Rated 5 out of 5 stars

Great service

Great service. The Watch was exactly as advertised and dispatched very timeously. I was informed every step of the way. Erika, especially was efficient, always informing me of the progress of my Order. It was a pleasure buying from your company and certainly will do so again. Thank you!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

The watch is of excellent quality

The watch is of excellent quality, I especially like the fact that it was made in Japan. The promptness of the dispatchment, plus I was always updated via sms by DHL on the progress of the delivery. Plus a touch of class by Shopping in Japan Net I received a Gift Certificate voucher.

26 March 2026
Rated 5 out of 5 stars

Amazing online shopping experience

Goods were received within the time period expected and was well packaged. Erika also kept me updated with the order status. The post card included was a very nice personal touch. Straightforward transaction and happy to recommend.

27 March 2026
Rated 5 out of 5 stars

Helpful and professional customer…

Helpful and professional customer service. They reacted to my questions in 24h.
The watch I ordered arrived in a few days in mint condition. Great price-quality ratio.
With my package I also received a 20usd gift voucher, very friendly gesture (thank you Ms. Aoki).
I can only recommend this shop if you want to order Japanese watches, especially JDM editions.

21 March 2026
Rated 5 out of 5 stars

I was (very) pleasantly surprised at…

I was (very) pleasantly surprised at the premium quality of the items that were shipped to me. The packaging was meticulous and well presented. The processing through Japan Post and the transfer to Canada Post was seamless, transparent and with on-time updates on the status of the parcel. Japan Shopp. reached out to me to inform me of the status of my parcel and answered my queries about customs duties. Japan Shopp. even gave me a voucher for future purchases and slipped in a small packet of Japanese snack in the parcel! Totally unexpected. And Wow!!! Thanks to Erica. You guys rock!

22 March 2026

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