Shopminivip Reviews 638

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting that items like hoodies and jumpers are excellent, well-made, and often exceed expectations. Many also appreciate the ease of ordering and the appealing designs, with several mentioning that the products look just like their pictures. However, a significant number of people were dissatisfied with the order and delivery process. Many reported long delays, items not arriving as promised, or even not receiving their orders at all. Some customers also experienced issues with incorrect or damaged items, and a lack of response from customer service regarding these problems.

What people talk about most

Product

People report positive experiences with product. Many consumers praise the excellent quality of items like... See more

Order

Customers had negative experiences with order. Many reviewers report not receiving their orders, with some... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of items like... See more

Delivery service

Consumers find delivery service to be ambiguous. While many reviewers praise fast and efficient delivery,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I thought my order was taking a while but then when my parcel arrived I was disappointed because I only received one kids teashirt instead of two.

Rated 5 out of 5 stars

I bought 6 of us a Polar Express hoodie to go on the Churnet Valley Polar Express and they were fabulous, excellent quality. The kids loved them and one of them even said “i’m never taking this off, i... See more

Rated 5 out of 5 stars

Excellent quality hoodie. Delivered really quickly without delay. Very good personalisation. Kept in touch with when products being sent to us

Rated 5 out of 5 stars

I had a problem with the water bottle. I emailed them and they replied immediately. They asked a few questions and then said they would send me a replacement. Excellent customer service.



Contact info

3.0

Average

TrustScore 3 out of 5

638 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Not recommended

Bought matching pjs for me my partner and family, only one of them came back personalised and we’re all different shades of red would not order again

29 November 2023
Unprompted review
Rated 1 out of 5 stars

DIDNT SEND THE GOODS AFTER A MONTH WAITING

DONT SEND THE GOODS
DONT REPLY TO MESSAGES
THEY REFUNDED ME FOR 2 ITEMS WITHOUT ANY EXPLANATION - AFTER A MONTH WAITING FOR THEM

I DONT BELIEVE THIS TO BE A LEGITIMATE COMPANY AND IF THEY ARE, TERRIBLE SERVICE AND TERRIBLE COMMUNICATION

POSSIBLY SCAMMERs?

23 November 2023
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM

DONT SEND THE GOODS
DONT REPLY TO MESSAGES
BLOCK YOU ON FB WHEN YOU CHALLENGE THEM

SCAM SCAM SCAM

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Polar Express Hoodies

I ordered x6 Polar Express Hoodies and realised that by my own mistake I had my timings wrong on when needed by and i needed to ugrade the postage
The business returned my messenger question and even though this was my fault and they wouldn't have arrived if by my ordering time they understood and prioritised my order so it would arrive for our visit

I am very greatful to them and really do send my thanks

They arrived in beautiful quality and all sizings were correct.

Thankyou again!

11 November 2023
Unprompted review
Rated 1 out of 5 stars

Suspect these may be scammers, avoid like the plague!

Suspect these may be scammers, avoid at all costs. Ordered with "express delivery" 2-3 days on 31st October. Messaged the following day asking for tracking to make sure it would arrive by the Friday as needed the items for the weekend. No response and now a week and a half on. Messaged asking to cancel, also ignored. Taken our money and disappeared, payment dispute has had to be raised through the bank.

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant

Was a little worried about shopping off an advert I saw on fb. But they are fantastic I’m a 4 times returning customer now. I love the personalised clothing and it’s all really high quality with a quick delivery. I even stupidly made a spelling mistake in my order and they picked up and emailed me to see if it was a accident, it was and they waited for me to reply which I really appreciate as most companies run the items through a machine and it’s tough luck if you spelt it wrong. Not shop mini vip, amazing customer service and very reasonably priced I have no complaints and will order again.

26 October 2023
Rated 3 out of 5 stars

Ordered 4 hoodies from this company…

Ordered 4 hoodies from this company tried ringing dosent work sent loads emails no responce at all I'm thinking this could be a scam paid for express delivery to but guess what I have recieved them today but there communication is disgusting no wonder people are panicking thats what let's the company down

8 November 2023
Unprompted review
Rated 1 out of 5 stars

Ordered from here multiple times…

Ordered from here multiple times before. This time I paid £64.99 and now no tracking number, no correspondence to my emails, tried contacting via Facebook messenger nothing. I ordered these bits for my little boys 5th birthday and yest they still haven't come

8 November 2023
Unprompted review
Rated 1 out of 5 stars

Total crooks

Total crooks! They take your money yet nothing arrives. I've been waiting over 8 weeks now!
Please avoid this company at all costs.

27 October 2023
Unprompted review
Rated 1 out of 5 stars

Do not order!!!

Do not order!!!

Like most reviews on here I have not received my order and it’s been well
Over a month now.

They are happy to advertise with new posts on FB and Instagram but fail to respond to emails, calls, messenger etc…

How are they still able to take your money?! Something has to be done about this surely it’s illegal to take peoples money knowing they aren’t going to send them what they have ordered!

10 September 2023
Unprompted review

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