Shopminivip Reviews 637

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting that items like hoodies and jumpers are excellent, well-made, and often exceed expectations. Many also appreciate the ease of ordering and the appealing designs, with several mentioning that the products look just like their pictures. However, a significant number of people were dissatisfied with the order and delivery process. Many reported long delays, items not arriving as promised, or even not receiving their orders at all. Some customers also experienced issues with incorrect or damaged items, and a lack of response from customer service regarding these problems.

What people talk about most

Product

People report positive experiences with product. Many consumers praise the excellent quality of items like... See more

Order

Customers had negative experiences with order. Many reviewers report not receiving their orders, with some... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of items like... See more

Delivery service

Consumers find delivery service to be ambiguous. While many reviewers praise fast and efficient delivery,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I thought my order was taking a while but then when my parcel arrived I was disappointed because I only received one kids teashirt instead of two.

Rated 5 out of 5 stars

I bought 6 of us a Polar Express hoodie to go on the Churnet Valley Polar Express and they were fabulous, excellent quality. The kids loved them and one of them even said “i’m never taking this off, i... See more

Rated 5 out of 5 stars

Excellent quality hoodie. Delivered really quickly without delay. Very good personalisation. Kept in touch with when products being sent to us

Rated 5 out of 5 stars

I had a problem with the water bottle. I emailed them and they replied immediately. They asked a few questions and then said they would send me a replacement. Excellent customer service.



Contact info

3.1

Average

TrustScore 3 out of 5

637 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Item came with wrong name on was told a…

Item came with wrong name on was told a replacement would be made on 2nd March - no contact since then tried all ways of contacting and no reply too see if it has even been made yet . Customer service really not great I’ve bought so much from them aswell

28 February 2024
Rated 5 out of 5 stars

Superb Experience

The website was easy to follow and the service was fantastic from start to finish.

I was so happy with the item I ordered.

5 March 2024
Rated 1 out of 5 stars

Do not order from here

Do not order from here. They will send incorrect item and then fail to reply to countless emails to rectify! Happy to take your money but won’t respond to send the correct item ordered

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Great quality tee’s

Made first order and it was wrong
So I sent an email saying I made a mistake
Then reordered again
Money was sent straight back to my account and my order came through
Absolutely perfect
Great customer service,,
I will order again for that special item again 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 up from me
Thank you SHOPMINIVIP

23 January 2024
Rated 2 out of 5 stars

Bad experience this time but previously good

I'm loathe to leave this review as the items received were of good quality and weve been gifted items from them before also good howover on this occasion what I ordered and what I received were not the same and their website says the phone line is no longer in use so to email the sales team. I did this back on the 10th Jan and still have not had a response.

8 January 2024
Rated 1 out of 5 stars

I purchased a Christmas Eve board for…

I purchased a Christmas Eve board for my son in August, despite numerous emails regarding my order this item never arrived.
I will now try to get a refund! Am really disappointed and would certainly never look to order from them again and would urge others to be cautious!

6 January 2024
Unprompted review
Rated 1 out of 5 stars

Personalised pyjamas

Personalised pyjamas for my daughters birthday never turned up. Zero response from company after initial order. Tried emailing, socisl media etc, just nothing back. Luckily got my money back from bank after raising dispute. Very disappointing. Don't waste your time with these crooks

20 November 2023
Unprompted review
Rated 1 out of 5 stars

Ordered 28th November

Ordered 28th November
I wouldn’t use this company again. Poor website page. I have ordered items, money quickly debited from account. No way to track your order. Overall poor experience. I’m still waiting for my order since 28th November

9 December 2023
Unprompted review
Rated 5 out of 5 stars

Polar Express Hoodies

Ordered 4 Polar Express hoodies and just wow. Quality Fantastic, Logos very professionally done and hoodies very true to size. 100% will buy from Mini VIP again.

7 December 2023
Unprompted review

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