Shopminivip Reviews 639

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the quality of the products, often highlighting the excellent quality of hoodies and printing. Many also appreciate the ease of the ordering process and the overall design of the items. However, some people were dissatisfied with the delivery service, experiencing significant delays and issues with orders not arriving as promised, even when express delivery was paid for. There are also concerns about the company's response time to inquiries, with several customers reporting a lack of communication regarding their orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Order

Consumers find the ordering experience to be ambiguous. While some reviewers report an easy and quick... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of items, including... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the quick and efficient... See more

Response time

Reviewers highlight significant dissatisfaction with response times. Many customers report waiting weeks for... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I thought my order was taking a while but then when my parcel arrived I was disappointed because I only received one kids teashirt instead of two.

Rated 5 out of 5 stars

I bought 6 of us a Polar Express hoodie to go on the Churnet Valley Polar Express and they were fabulous, excellent quality. The kids loved them and one of them even said “i’m never taking this off, i... See more

Rated 5 out of 5 stars

Excellent quality hoodie. Delivered really quickly without delay. Very good personalisation. Kept in touch with when products being sent to us

Rated 5 out of 5 stars

A great idea to keep as a keepsake, good quality printing, quick delivery and love the design. Simple order process too.



Contact info

3.0

Average

TrustScore 3 out of 5

639 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

I ordered a couple of items

I ordered a couple of items, when I finally received them one of them was the incorrect item, I contacted the company and we agreed to send the correct item out. Over 10 days after the item was apparently delivered... evri driver stated he had not delivered any items that day and he always takes pictures when done. I contacted minivip again and they haven't been helpful and will not offer a refund or a solution 😕 my sons very upset he has not received his items

8 September 2023
Unprompted review
Rated 1 out of 5 stars

Avoid!!!

Avoid!!!!

Order not arrived - No response from emails, no response from messages or insta message! phone dont ring as mailbox full! link to pages on site dont work, chat robot unavailable- money handed over and no communication or item received this is criminal! people work hard for their money!. Communication is non existent. unless you want to just burn money do not use!

26 August 2023
Unprompted review
Rated 2 out of 5 stars

Communication Shocking

Paid for delivery 4-7 days, still had not arrived 13 days later! No response from emails, no response from messages or insta message! No way of tracking parcel.Then parcel just turned up no despatch info or anything. Communication is shocking I would spend your money elsewhere?

2 September 2023
Unprompted review
Rated 1 out of 5 stars

This company is also fade street wear

This company is also fade street wear, if you look on trustpilot they have a terrible record,
I ordered a backpack for my sons birthday, I got no confirmation of order, no tracking, absolutely nothing.
I tried to contact them, got a message pop up, filled it out, and again nothing.
If you’re having trouble and you paid with PayPal, report a problem, they reversed it immediately with a full refund on its way.
That says to me they know about this company already.

22 August 2023
Unprompted review
Rated 1 out of 5 stars

Terrible quality of goods

Terrible quality of goods, damaged and have emailed the company three times and not had a reply. Avoid at all costs if you want products that you can actually gift. Could have done a better job myself.

12 July 2023
Unprompted review
Rated 2 out of 5 stars

4 weeks for delivery

4 weeks for delivery. No response to communication. Items of good quality when they eventually arrived. A heads up would have been good

26 July 2023
Rated 1 out of 5 stars

Avoid

No email updates, no response to my emails or calls to them. Ordered teacher gifts which arrived after end of term. Not been able to get a refund. Had to purchase alternate gifts.
Zero communication, zero updates, zero customer service

1 July 2023
Unprompted review
Rated 1 out of 5 stars

Order did not turn up and contact ignored

Really disappointed leaving this review, I ordered a school bag bundle for my wee boy going back to school in a couple of weeks. I ordered this bag over a week ago and paid for delivery within 7 days. The money was taken from my account, however I have never received a confirmation email or tracking. Needless to say, the order hadn’t turned up by the 7th day, so I emailed them and did not receive a reply. I tried to call without luck, so email again. We’re now on day 10 and they are still ignoring me, so I’ve had no choice but to contact my bank to initiate a chargeback and get my money back. It’s really a shame as I’ve ordered his bag from here the past 2 years without any problems. I will not be using this company again and would not recommend.

30 July 2023
Unprompted review

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