Banner for JOGA

JOGA Reviews 5,447

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,140 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, finding them comfortable, durable, and effective for their intended use. Many also highlight the excellent customer service, noting that the team is responsive, helpful, and goes above and beyond to resolve issues. Reviewers appreciate the ease of ordering and the overall positive experience with the company. However, some customers experienced issues with delivery times, with orders taking a long time to arrive or even going missing. There are also concerns regarding product sizing, with some finding items to be smaller than expected or not matching descriptions, leading to discomfort or inadequate protection. A few people also reported receiving damaged packaging or missing items in their orders, and some found the product quality to be below expectations.

What people talk about most

Product

People report positive experiences with products, especially shin pads, which many customers find... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the high quality of products like... See more

Customer service

Customers had positive experiences with customer service, frequently praising the team for being brilliant,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many praising the ease of ordering, quick... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast and efficient shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall the products where great but on the foot zen mat it feels like one side feels stronger than the other.

Company replied

Rated 4 out of 5 stars

My initial experience was poor but the mark of a good company is how they deal with those types of situations and Joga handled it very well. Deliveries do take an age to arrive but the product and cus... See more

Company replied

Rated 3 out of 5 stars

Shipping was slow , no tracking , product under expectations ( quality was ok nothing special. They are too thin for my liking . I have purchased better for cheaper . ) I will not reorder . And the co... See more

Company replied


Company details

  1. Sportswear Store

Written by the company

Born out of inspiration from the vibrant streets of Brazil, JOGA embodies the soulful dance of Joga Bonito - the beautiful game. It's not just about the goals scored but the stories told through every deft touch and every graceful move on the pitch. As modern football became awash with metrics and data, we found ourselves yearning for the days when raw talent and artistry reigned supreme. That's why JOGA was born - to reignite that essence and to keep the artistry of football alive.


Contact info

3.7

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great help after a hiccup resolves…

Great help after a hiccup resolves instantly

23 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Ross, that's exactly what we want to hear. Really glad the hiccup got sorted quickly and that you felt looked after throughout. Looking forward to your next order.

Rated 5 out of 5 stars

6 year old loves them!

Great items (my son loves how the shin pad sleeves feel on) and great quality. Fantastic customer service too. Highly recommended.

22 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Andrew,

That is exactly what we love to hear - a 6 year old who actually wants to wear his shin pads is a win in itself. Glad the sleeves feel great on him and that the team looked after you well. Appreciate the recommendation and hope he tears it up on the pitch!

Rated 5 out of 5 stars

Customer service was very responsive

Customer service was very responsive. Made the shopping experience online easy.

22 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Ryan,

Really glad to hear that - makes our day knowing the support landed well. Smooth shopping is exactly what we're going for. Looking forward to seeing you back on the pitch in your new gear.

Rated 5 out of 5 stars

Quality and innovation

Quality of the product and quick response to exchange the product size

22 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Sal, really glad the quality hit the mark and that we got your exchange sorted fast. That's exactly what we want every player to experience. Appreciate the support and hope you're loving the fit out there.

Rated 5 out of 5 stars

Fabulous

Ordered grip socks and sleeves for my 2 football mad kids. They absolutely love them. Slight issue with the sleeves, but easily made contact and sorted within a day with replacements being sent. Would definately recommend.

22 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Lauren,

That's brilliant to hear your kids are loving the gear - grip socks and sleeves are a great combo. Really glad we could get the sleeve issue sorted quickly and have replacements on the way. Thanks for sticking with us and for the recommendation, it means a lot.

Rated 2 out of 5 stars

My delivery came in 2 separate delivery…

My delivery came in 2 separate delivery few weeks apart
First order was the grip socks and socks sleeves.
After first wear of the sleeve they fluffing stings out already.

The second shipment came and the shind guards I was expecting didnt really turn out the way anyone would expect.
1 pair turned out what you would expect to be the smallest and the other came big enough to be for a new born baby. They were tiny.

So the description or the product is completely wrong

22 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Sinan, shin guards that come in two completely different sizes and a sleeve pilling after one wear is not what we send out. That is on us. Email hello@shopjoga.com and we will fix it.

Rated 5 out of 5 stars

Good customer service

Good customer service. Quick responses to emails.
I had an issue and after contacting them everything was resolved with no issues.

20 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Russell, really glad we could get that sorted for you quickly. Good to know the back-and-forth worked out smooth. Appreciate you taking the time to leave a review, means a lot to the team.

Rated 5 out of 5 stars

My boys love the sleeve Shin pads

My boys love the sleeve Shin pads. This is my 2nd order so they have an extra paid each.

22 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Mandy,

Second order in already, that's what we love to hear. Glad the sleeve pads are a hit with the boys and now they've got a spare pair each they're fully sorted. Thanks for the support, means a lot.

Rated 5 out of 5 stars

I’d ordered the Adult 14+ shin pad…

I’d ordered the Adult 14+ shin pad sleeves thinking it was a one size fits all.
They were smaller than expected so I emailed into JOGA and asked if the maxi size was still a thing.
Response was very quick and arranged for my purchase to be swapped to the Maxi size.
Superb customer service. 10/10!

21 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Lewis, really glad we could get that sorted for you quickly! Sizing can be tricky and we always want to make sure you end up with the right fit. Appreciate the kind words and enjoy the Maxi sleeves!

Rated 5 out of 5 stars

Great product and service

11 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Jacqueline,

That means a lot to hear. Great product and great service is exactly what we're going for, so it's nice to know we're hitting that. Really appreciate the support and hope to see you back soon.

Rated 5 out of 5 stars

Very good quality and fairly quick…

Very good quality and fairly quick delivery in around 1 week to arrive.

3 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Owen, really glad the kit landed quickly and lived up to the quality you were expecting. A week turnaround is what we aim for and it's great to hear it delivered. Appreciate the support, hope to see you back soon.

Rated 5 out of 5 stars

I had a problem with the size of the…

I had a problem with the size of the shin pads I ordered. The team were quick to resolve my problem and are sending me a new pair.

21 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Stacey, glad the team got that sorted out quickly for you. Enjoy the new pair when they arrive!

Rated 5 out of 5 stars

Great communication from the company

Great communication from the company. I ordered the kids size but the protection pad was too small. After voicing my concerns we agreed that the next size up would be more suitable and an exchange was sorted. 👍

21 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Ben, really glad we could get that sorted for you. Finding the right fit for kids can be tricky and we're happy the exchange worked out. Appreciate you sticking with us and enjoy the new pads!

Rated 3 out of 5 stars

Timescale

Product is great. Purchase to delivery period way too long

30 April 2026
JOGA logo

Reply from JOGA

Hi EP, glad the product is hitting the mark. The wait from purchase to delivery is something we hear and we know it needs to be better. Drop us a line at hello@shopjoga.com and we can look into what happened with your order.

Rated 5 out of 5 stars

Very helpful arranging my order

Very helpful arranging my order

21 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi David,

Really glad we could sort that out for you. Appreciate you taking the time to leave a review and hope the order lives up to expectations when it arrives. Looking forward to having you back soon.

Rated 5 out of 5 stars

Very nice and comfortable

Very nice and comfortable

22 April 2026
JOGA logo

Reply from JOGA

Hi Fred, glad the kit feels as good as it looks. Comfort on the pitch makes a real difference and that's exactly what we're going for. Appreciate the support and hope to see you back for the next drop.

Rated 5 out of 5 stars

Excellent customer service

Dealt with an issue I had so quickly and very helpful.

21 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Kay,

Really glad we could get that sorted for you fast. Thanks for taking the time to leave a review, it means a lot to the team. Looking forward to having you back soon.

Rated 5 out of 5 stars

Dealt with an issue

Dealt with an issue, I had very promptly. Would use again

20 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Clare, glad we could sort that out for you quickly. That's exactly the kind of support we want every customer to have. See you next time!

Rated 1 out of 5 stars

DID NOT TURN UP

28 April 2026
JOGA logo

Reply from JOGA

Hi Kevin, a 1 star with no details tells us something went wrong but leaves us guessing. Drop us a line at hello@shopjoga.com and let us know what happened so we can sort it out.

Rated 5 out of 5 stars

My son loves these shin pads!

My son loves these shin pads and was gifted a pair from a friend! He’s lost one, and we’ve gone straight on the website to order more, as the old bulky plastic just don’t cut it. I reached out for some help on sizing and was really appreciative for a helpful timely response! Thank you.

20 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi April,

That's so good to hear - glad your son loves them and that the sizing help came through quickly. Losing one is a rite of passage at this point, so welcome back to the site! We appreciate the support and hope the new pair serves him well on the pitch.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look