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JOGA Reviews 5,447

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 1,140 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, finding them comfortable, durable, and effective for their intended use. Many also highlight the excellent customer service, noting that the team is responsive, helpful, and goes above and beyond to resolve issues. Reviewers appreciate the ease of ordering and the overall positive experience with the company. However, some customers experienced issues with delivery times, with orders taking a long time to arrive or even going missing. There are also concerns regarding product sizing, with some finding items to be smaller than expected or not matching descriptions, leading to discomfort or inadequate protection. A few people also reported receiving damaged packaging or missing items in their orders, and some found the product quality to be below expectations.

What people talk about most

Product

People report positive experiences with products, especially shin pads, which many customers find... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the high quality of products like... See more

Customer service

Customers had positive experiences with customer service, frequently praising the team for being brilliant,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many praising the ease of ordering, quick... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast and efficient shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall the products where great but on the foot zen mat it feels like one side feels stronger than the other.

Company replied

Rated 4 out of 5 stars

My initial experience was poor but the mark of a good company is how they deal with those types of situations and Joga handled it very well. Deliveries do take an age to arrive but the product and cus... See more

Company replied

Rated 3 out of 5 stars

Shipping was slow , no tracking , product under expectations ( quality was ok nothing special. They are too thin for my liking . I have purchased better for cheaper . ) I will not reorder . And the co... See more

Company replied


Company details

  1. Sportswear Store

Written by the company

Born out of inspiration from the vibrant streets of Brazil, JOGA embodies the soulful dance of Joga Bonito - the beautiful game. It's not just about the goals scored but the stories told through every deft touch and every graceful move on the pitch. As modern football became awash with metrics and data, we found ourselves yearning for the days when raw talent and artistry reigned supreme. That's why JOGA was born - to reignite that essence and to keep the artistry of football alive.


Contact info

3.7

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great 1st time we Oder joga product is…

Great 1st time we Oder joga product is good I recommend

26 May 2026
Unprompted review
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Reply from JOGA

Hi Kurulu,

Stoked to hear you had a great first experience with JOGA! Welcome to the fam, and thanks for the rec. There's plenty more good stuff coming your way.

Rated 5 out of 5 stars

Fantastic product

Fantastic product. Good company to deal with. My daughter loves the shin pad sleeves and grip socks.

19 May 2026
Unprompted review
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Reply from JOGA

Hi Bryan,

That means a lot - glad your daughter is loving the shin pad sleeves and grip socks. Always good to hear the whole kit is getting the seal of approval. Looking forward to having you back.

Rated 3 out of 5 stars

Great product, mediocre customer service

Great product, but mediocre customer service (question about status of delivery was answered repeatedly by reference to the up to 7 day duration of production time, even though these 7 days were already passed)

5 May 2026
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Reply from JOGA

Hi Cornelius, thanks for the honest take. Getting the same production window answer on repeat when those 7 days had already passed is not what should be happening. Reach out to hello@shopjoga.com and we'll sort it out properly.

Rated 5 out of 5 stars

Great customer service.

Great customer service.

25 May 2026
Unprompted review
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Reply from JOGA

Hi Carl, really appreciate you taking the time to leave that - means a lot to the team. Glad the service hit the mark and we hope the gear is treating you well on the pitch. Come back whenever you need us.

Rated 5 out of 5 stars

Quick feedback from support to resolve…

Quick feedback from support to resolve an issue with an item

25 May 2026
Unprompted review
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Reply from JOGA

Hi Casper, glad we could get that sorted out quickly for you. That's exactly the kind of support we want to deliver every time. Appreciate you taking a second to leave a review, it means a lot.

Rated 5 out of 5 stars

JOGA 10/10!!!!! A+ Company

JOGA 10/10!!!! A+ Company!!!!
I had an issue with sizing once I received my order BUT JOGA went above and beyond to resolve my issue.
Absolutely amazing customer service and their products are outstanding.
This is my 3rd order with JOGA and will continue to support this brand!
10/10

26 May 2026
Unprompted review
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Reply from JOGA

Hi Michael, three orders in and you're still coming back - that means everything to us. Glad we got the sizing sorted and made it right for you. The support genuinely keeps us going, and we can't wait to see what you grab next.

Rated 5 out of 5 stars

Great fit and super grippy

Great fit and super grippy! Wonderful customer service

4 May 2026
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Reply from JOGA

Hi Mel,

That's exactly what we build for, so it's great to hear the fit and grip are doing their job. Customer service shoutout means a lot to the team too. Hope they're treating you well out on the pitch!

Rated 4 out of 5 stars

Service was good.

27 April 2026
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Reply from JOGA

Hi Kok,

Glad the service hit the mark. We put a lot into making sure the experience feels right from start to finish, so it means a lot to hear that. Hope the kit lives up to it too.

Rated 5 out of 5 stars

Helpful team and brilliant service!

Such a helpful team of people and really simple exchange process. Absolute pleasure working with them to arrange an exchange. Brilliant shin pads and sleeves for budding footballers.

25 May 2026
Unprompted review
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Reply from JOGA

Hi Sarah, really glad the exchange went smoothly and the team took good care of you. Enjoy the shin pads and sleeves on the pitch!

Rated 5 out of 5 stars

Fantastic gear and top-tier customer service!

I’ve been using a few items from Joga, including the grip socks and the Carbon Guards Pro. The socks are excellent (on the thicker side, which feels really supportive), and the shin pads are awesome—so light and compact that you barely feel them, but the carbon fiber gives you total confidence in their strength.

​I also bought the Signature Duffle, which has been wonderful for storage. It easily fits two full kits, boots, shin pads, towels, drink bottles, supplements, and a ball pump. Unfortunately, the main strap attachment loop recently tore away at the seam under normal use. If the construction at that specific stress point was a bit more reinforced, this would easily be a 5-star review.

​That being said, Joga’s customer service is incredible. I reached out about the issue and was very surprised by how quickly they replied. Even though the duffle is currently sold out on their website, they immediately sorted out a free replacement for me. Really impressed with how they look after their customers.

Highly recommend!

25 May 2026
Unprompted review
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Reply from JOGA

Hi Zaki, really appreciate you taking the time to write this up - means a lot to hear you're loving the Carbon Guards Pro and grip socks, and that the duffle has been holding your whole kit together. Sorry about the strap seam, that's not the standard we hold ourselves to, but glad the team got you sorted quickly. We're constantly working on improvements and your feedback on that stress point is exactly the kind of thing that helps us get better.

Rated 5 out of 5 stars

These shin guards are so much better…

These shin guards are so much better for my kids than using Velcro and tape!

25 May 2026
Unprompted review
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Reply from JOGA

Hi Bron,

Glad your kids are loving them - that's exactly the problem we built JOGA to solve. No more tape jobs falling apart mid-match. Appreciate the support and hope they keep performing for your little ones!

Rated 5 out of 5 stars

Amazing customer service and amazing…

Amazing customer service and amazing product my son absolutely loves the shin pad sleeves he will never go back to ordinary shin pads again he said the fit and comfort are perfect

25 May 2026
Unprompted review
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Reply from JOGA

Hi Camilla, that means everything to hear. Once you feel the fit and comfort of JOGA sleeves, ordinary shin pads just don't cut it anymore. Tell your son we're glad he made the switch and we hope he's balling out there.

Rated 5 out of 5 stars

Jogas are amazing!

Jogas are amazing!

3 May 2026
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Reply from JOGA

Hi Rebecca, really appreciate you taking the time to leave that - means a lot! Glad the Jogas are hitting the mark for you. More good stuff coming your way.

Rated 4 out of 5 stars

The delivery time was a bit slow

7 May 2026
Unprompted review
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Reply from JOGA

Hi Jacob,

Thanks for the four stars and for being honest about the delivery time. We hear you and we're always working to get orders out faster. Really appreciate the support and hope the kit itself was worth the wait.

Rated 5 out of 5 stars

Quick delivery and authentic items that…

Quick delivery and authentic items that were shown on the page

26 April 2026
JOGA logo

Reply from JOGA

Hi Haashir,

Really glad to hear the delivery was quick and everything matched up to what you saw on the page. Appreciate the support and hope the kit does you justice out on the pitch.

Rated 5 out of 5 stars

Joga shin guards are fantastic my son…

Joga shin guards are fantastic my son loves them when playing in his team as they are comfey and easy to slip on also customer service has been a fantastic help

24 May 2026
Unprompted review
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Reply from JOGA

Hi Mariangela,

So glad your son is loving them on the pitch! Comfort and easy fit are exactly what we built them for, so it means a lot to hear that. Really appreciate the kind words about our team too. Hope he keeps smashing it this season.

Rated 5 out of 5 stars

100% excellent customer service

100% excellent customer service

3 May 2026
JOGA logo

Reply from JOGA

Hi Emeka,

That means a lot to us, genuinely. Customer service is something we care about getting right, so hearing that it landed 100% for you is exactly what we want. Appreciate you taking the time to leave this and hope to see you back soon.

Rated 5 out of 5 stars

My grandson was extremely happy with…

My grandson was extremely happy with his new Jim’s shin pads grip socks.
I have bought so many but we’re all not suitable until we bought the Joma ones.
We will continue to shop with Joma as the service was excellent.
I had a query regards BOGOF The outcome was an error on my behalf.
The company were excellent at dealing with my enquiry and a a gesture of good will honoured me a second pair of
It was a great pleasure to deal with such an efficient company and were very responsive to my emails.
All in all I thought it was a great experience and excellent service. I will continue to shop with Joma for my grandsons football items.

17 May 2026
Unprompted review
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Reply from JOGA

Hi F, so glad to hear your grandson loves the grip socks and that we could sort out the BOGOF query for you. It means a lot that you took the time to share this, and we hope he plays his best every time he laces up. Looking forward to seeing you back whenever he needs a new pair.

Rated 5 out of 5 stars

These are the best shin pads ever

These are the best shin pads ever! Nothing comes close. The sleeve is a perfect fit, they don’t slide or move at all.

23 May 2026
Unprompted review
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Reply from JOGA

Hi Gurpinder, that's exactly what we built them for - staying locked in no matter what. Really appreciate you taking the time to leave this, means a lot to the team. More good stuff coming your way.

Rated 5 out of 5 stars

Great quality and great customer care

My son is absolutely delighted with his shin pads. I was a little worried about the size but I received absolutely fantastic customer service from Joga. We also got the limited edition gold one. Both great quality. I would highly recommend

23 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Julie-Ann, so glad your son is loving the shin pads and that the team could help sort the sizing. The limited edition gold is one of our favourites too. Really appreciate the kind words and hope he smashes it on the pitch.

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