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JOGA Reviews 5,459

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,198 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the product quality, describing items as comfortable, durable, and providing excellent protection, with some noting they barely feel them during use. Reviewers frequently praise the exceptional customer service, highlighting quick responses, helpfulness, and a willingness to resolve issues like incorrect sizing or missing items. The ease of ordering and the overall positive communication from the company are also frequently mentioned. However, some people experienced significant delays with delivery, with orders taking weeks to arrive or even being split into multiple shipments. A few other people also felt that the product quality was poor, citing issues like items falling apart after one use, being flimsy, or not matching advertised descriptions, particularly regarding shin pad size and protection. There were also instances of missing items in orders and damaged packaging upon arrival, leading to frustration with customer service for some.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality and comfort of items like... See more

Quality

Consumers generally express satisfaction with product quality, highlighting items like shin pads, grip socks,... See more

Customer service

People report positive experiences with customer service, highlighting its helpfulness, efficiency, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over significant... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers expressing satisfaction with fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The gold pads still look good after a few sessions. I thought they might chip or scratch fast. They’ve taken tackles and still look clean. Honestly better than expected.

Company replied

Rated 3 out of 5 stars

The shin pads are convenient for occasional use. They are quite soft pads so will only offer a certain amount of protection, but not up to the level of more normal in-sock shin pads. I would recommend... See more

Company replied

Rated 3 out of 5 stars

My son 19 yrs old 6’ tall says it’s tiny doesn’t provide safety protecting lower & upper shin, too small. My daughter who is 14 yrs 5’ 2” will try them but as a parent I am still concern about the pro... See more

Company replied

Rated 5 out of 5 stars

My son had an accident in the garden when he was younger and split his shin open, so he’s always worn double‑thickness shin pads and been very conscious of any impact. We tried Joga’s shin pads af... See more

Company replied


Company details

  1. Sportswear Store

Written by the company

Born out of inspiration from the vibrant streets of Brazil, JOGA embodies the soulful dance of Joga Bonito - the beautiful game. It's not just about the goals scored but the stories told through every deft touch and every graceful move on the pitch. As modern football became awash with metrics and data, we found ourselves yearning for the days when raw talent and artistry reigned supreme. That's why JOGA was born - to reignite that essence and to keep the artistry of football alive.


Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very good quality and fairly quick…

Very good quality and fairly quick delivery in around 1 week to arrive.

3 May 2026
Unprompted review
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Reply from JOGA

Hi Owen, really glad the kit landed quickly and lived up to the quality you were expecting. A week turnaround is what we aim for and it's great to hear it delivered. Appreciate the support, hope to see you back soon.

Rated 5 out of 5 stars

I had a problem with the size of the…

I had a problem with the size of the shin pads I ordered. The team were quick to resolve my problem and are sending me a new pair.

21 May 2026
Unprompted review
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Reply from JOGA

Hi Stacey, glad the team got that sorted out quickly for you. Enjoy the new pair when they arrive!

Rated 5 out of 5 stars

Great communication from the company

Great communication from the company. I ordered the kids size but the protection pad was too small. After voicing my concerns we agreed that the next size up would be more suitable and an exchange was sorted. 👍

21 May 2026
Unprompted review
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Reply from JOGA

Hi Ben, really glad we could get that sorted for you. Finding the right fit for kids can be tricky and we're happy the exchange worked out. Appreciate you sticking with us and enjoy the new pads!

Rated 3 out of 5 stars

Timescale

Product is great. Purchase to delivery period way too long

30 April 2026
JOGA logo

Reply from JOGA

Hi EP, glad the product is hitting the mark. The wait from purchase to delivery is something we hear and we know it needs to be better. Drop us a line at hello@shopjoga.com and we can look into what happened with your order.

Rated 5 out of 5 stars

Very helpful arranging my order

Very helpful arranging my order

21 May 2026
Unprompted review
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Reply from JOGA

Hi David,

Really glad we could sort that out for you. Appreciate you taking the time to leave a review and hope the order lives up to expectations when it arrives. Looking forward to having you back soon.

Rated 5 out of 5 stars

Very nice and comfortable

Very nice and comfortable

22 April 2026
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Reply from JOGA

Hi Fred, glad the kit feels as good as it looks. Comfort on the pitch makes a real difference and that's exactly what we're going for. Appreciate the support and hope to see you back for the next drop.

Rated 5 out of 5 stars

Excellent customer service

Dealt with an issue I had so quickly and very helpful.

21 May 2026
Unprompted review
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Reply from JOGA

Hi Kay,

Really glad we could get that sorted for you fast. Thanks for taking the time to leave a review, it means a lot to the team. Looking forward to having you back soon.

Rated 5 out of 5 stars

Dealt with an issue

Dealt with an issue, I had very promptly. Would use again

20 May 2026
Unprompted review
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Reply from JOGA

Hi Clare, glad we could sort that out for you quickly. That's exactly the kind of support we want every customer to have. See you next time!

Rated 1 out of 5 stars

DID NOT TURN UP

28 April 2026
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Reply from JOGA

Hi Kevin, a 1 star with no details tells us something went wrong but leaves us guessing. Drop us a line at hello@shopjoga.com and let us know what happened so we can sort it out.

Rated 5 out of 5 stars

My son loves these shin pads!

My son loves these shin pads and was gifted a pair from a friend! He’s lost one, and we’ve gone straight on the website to order more, as the old bulky plastic just don’t cut it. I reached out for some help on sizing and was really appreciative for a helpful timely response! Thank you.

20 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi April,

That's so good to hear - glad your son loves them and that the sizing help came through quickly. Losing one is a rite of passage at this point, so welcome back to the site! We appreciate the support and hope the new pair serves him well on the pitch.

Rated 5 out of 5 stars

5 out of 5

Great customer service and great products. Not our first time ordering from JOGA and definitely not the last.

19 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi R,

Really appreciate you coming back and saying that - means a lot. Glad the products and service are hitting the mark every time. We'll keep making sure every order is worth it.

Rated 5 out of 5 stars

Amazing customer service.

Amazing customer service.
Super easy to use.
Good quality.
Ordered 4 pairs of grip socks, one sock had quality issue which they sent out a free replacement for.

11 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Jackson, really glad we could sort that replacement out for you quickly. Four pairs in and already a fan - that's what we like to hear. Appreciate you taking the time to leave a review, means a lot to the team.

Rated 5 out of 5 stars

Unbelievable customer service

Unbelievable customer service! And great product! Highly recommend the shin pads.

19 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Kyle,

That means a lot to hear, genuinely appreciate you taking the time to share that. Glad the shin pads are doing their job and that the service came through for you. We'll keep it up.

Rated 5 out of 5 stars

Great shin gaurds

Great my daughter is thrilled with them

26 April 2026
JOGA logo

Reply from JOGA

Hi Claire,

Thrilled to hear your daughter loves them! Hope she goes out and plays with confidence every single match. Thanks for the support, it genuinely means a lot.

Rated 5 out of 5 stars

Great customer HUMAN service F the chatbot

Bought shin pads at full price two days later it was BOGO deal.
I messaged Joga but I ran into a 2026 Chatbot that had no comprehension of how to deal with a human my customer service experience was horrible.

Eventually, I got a hold of a human being who dealt with things according to being an understood that taking advantage of the BOGO deal as a parent of two is quite essential.

The company did the right thing they sent me out another pair of absolutely amazing shin pads, and now one of my children is a defender that is well protected, and the other one is a striker who is also well protected and agile

Thank you for your assistance

19 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Amarjit,

That chatbot experience sounds genuinely frustrating and we hear you - it should never take that long to get to a real person. Really glad the team came through and got both your kids sorted out with a pair each. A protected defender and an agile striker, sounds like a proper duo.

Rated 5 out of 5 stars

My son loves his grip socks

My son loves his grip socks, reasonable price! Will order more other items

13 April 2026
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Reply from JOGA

Hi Jess,

That's amazing to hear, glad your son is loving them. The grip socks are a fan favourite for good reason. Looking forward to having you back when you're ready to explore more of the range.

Rated 5 out of 5 stars

Brilliant quality items.

Brilliant quality items.
Great customer service and quick to respond.
Thank you we will be a returning customer.

8 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Amy, really appreciate you saying that - means a lot to hear the service landed well too. See you next time!

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I wanted a refund after offering to return shin pads because they were so tiny and would not offer any protection for my son's shins. They only offered me a 50% refund. I've emailed repeatedly saying I want a full refund, and now they do not reply. I will be taking this up with trading standards.
Avoid this pads they do not offer any protection!!!AVOID!!!!

15 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Dean,

Not the standard and I get why you are frustrated. You offered to return the shin pads and we went quiet on a full refund, which is not good enough. Email hello@shopjoga.com with your order number and we will get this sorted.

Rated 5 out of 5 stars

Great customer service

Had a problem with order and was sorted immediately professionally and with brilliant customer service . Highly recommended with super fast delivery

19 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Mark,

Really glad we got that sorted for you quickly - that's exactly the experience we want every time. Fast delivery and proper customer service, no messing around. Means a lot that you'd recommend us, and we hope to see you back on the pitch with more JOGA kit soon.

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