I have ordered pants from AM Apparel and when I tried them on they were way too small. So I wrote to the CS and requested either a refund or a replacement. They asked me to ship the pants back and the... See more
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Delivery was slow. 3 1/2 weeks. Did not return any of my emails. Finally was able to chat online with an agent. Never got a tracking number. Might look elsewhere for a similar jacket in future. Nice j... See more
This whole process was made so much better because of the fantastic communication from Dash. I ordered shoes for my sons senior prom and she was always available to update me on any delays and kept me... See more
I had bought some clothing and it didn’t look like the pictures from the website. I had contacted “AM APPAREL” for a refund, yet to had someone reply. It’s been 4 days since the delivery and the refu... See more
Company replied
Company details
Written by the company
An online fashion retailer committed to keeping your style alive with an affordable high-quality clothing selection for both men and women. From a collection of stylish jackets, ladies sets, jeans, handbags, and more, you will surely find something to fall in love with.
Contact info
1401 Greengrass Drive, 77008, Houston, United States
- (832) 998-8285
- info@shopamapparel.com
- shopamapparel.com
1.9
Poor
150 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Where is it?
Still haven’t received my order or had any notice.
I will be stopping payment shortly.
10 May 2022
Reply from AM APPAREL
Hello Bill,
Patricia here from AM APPAREL. We had reached out to you earlier regarding your order, please check your email as well as spam folder incase the emails went there. Please contact us if anything!
Regards,
Patricia M.
Ordered
Ordered , never got confirmation how long it will take , then it stalls from step to step .
Still waiting for tracking info to appear , got a number but it's not showing up with an estimated date .
6 May 2022
Reply from AM APPAREL
Hello Troy,
Patricia here from AM APPAREL.
We are sorry to hear that you are having issues with your order. I see that you selected standard shipping at checkout which mentions it should be delivered in 10- 14 days to Canada. The tracking number typically takes 14-48 hours to update. Please contact us for more information on this!
Regards,
Patricia M.
I still have not received my product
I still have not received my product. I inquired but no response. Please advise where my sneakers are in the shipping process
5 May 2022
Reply from AM APPAREL
Hello Karen,
Alicia here from AM APPAREL. Sorry to hear you are having problems tracking your order. We usually recommend you contact us first before leaving a review if you are having issues with an undelivered order. Your package has shipped and it is in transit, it should be delivered in the next 4-8 days.
Regards,
Alicia M.
Reply from AM APPAREL
Hello Aeriel,
Patricia here from AM APPAREL. Sorry to hear that you are having issues with your order. We have contacted you about this, and are waiting for your response. Please check for an email from Johnm@shopamapparel.com.
Regards,
Patricia M.
AM APPAREL
Reply from AM APPAREL
Hello Lashunna,
Alicia here from AM Apparel.
Sorry to hear that you are having a bad experience with us so far, we take customer satisfaction very seriously. We have a 24/7 live chat support available on our site and app, that’s the best way to reach us if you need urgent help with your order. However I see your order has been delivered,
Please reach out to us if anything!
Regards,
Alicia L.
AM APPAREL
Took too long to receive
By my review for am apparel is it took me over 2 months to get my item I kept being told different times and dates the pants I ordered are good its just the wait for them that was unusual
22 April 2022
Unprompted review
Reply from AM APPAREL
Hello Justin,
Glad to hear you like your pants. On the shipping side, I see your order with standard shipping which takes 8-12 days like mentioned on the website. We have a faster option available and we are working to get faster shipping for our customers.
Pease don’t hesitate to contact us if you need help with your future orders.
Regards,
John M.
The order never arrived on time
21 April 2022
Reply from AM APPAREL
Hello Anthony,
We are sorry to hear that the package was not delivered on time.
I took a look at the tracking number and it says it’s estimated to be delivered today (21st April)
Please don’t hesitate to contact us if anything is wrong with the products once you receive them!
Regards
.these trunks are so cute and they are…great trunks
.these trunks are so cute and they are of good quality.
14 April 2022
Reply from AM APPAREL
Thanks for the positive review Betty. Glad you like your items:)
I will never recommend this site to no…
I will never recommend this site to no one...they slow they lie..can't trust them
14 April 2022
Reply from AM APPAREL
Hello John,
We appreciate your feedback and we would love to personally address the issues you may have had with us. I see your order was shipped and is in transit, you reached out to us about it and we explained how one pair was out of stock and how long it would take to be restocked, and it was restocked and shipped to you, May I know what makes us less trustworthy to you? We take customer satisfaction very serious and we will be happy to get on a call with you to further assist. Please reach out at Johnd@shopamapparel.com
John M.
AM APPREL
I ordered and received a pair of…
I ordered and received a pair of sneakers here in Australia. On receipt of the shoes I noticed the size I ordered was far too big. Contacted AM Apparel to exchange for a smaller size, and a friendly staff member happily obliged.
The offer was not only to send me the right size at no extra cost, even though I was prepared to pay for return postage, but I was told that I can keep the first pair as well.
Having shopped online for many years, I have not had such good service and offer. Well done AM Apparel; I have told my Aussie friends about you, and will continue to due so.
Kind Regards, Jeff
7 April 2022
Reply from AM APPAREL
Thanks for the positive review Jeff:)
I order a short sleeve short per…
I order a short sleeve short per picture and it’s long sleeve and i ordered a 3x looks more like a 1x
6 April 2022
Reply from AM APPAREL
Hello Tawanda,
John here from AM APPAREL. We are sorry to hear that you did not have the best experience with us. We take customer satisfaction very seriously and we will be happy to make things right. Could you please email us your order number and we will be happy to take the item back for a refund. (Support@shopamapparel.com)
Looking forward to hearing from you!
Unsatisfied customer
I asked for express shipping, and after 2 weeks, my product never came. After I inquired via email about my package, it was canceled with no justification.
6 April 2022
Reply from AM APPAREL
Hello John,
Sorry for the frustration of the order cancellation. We were forced to cancel the order after the warehouse notified us that the item was out of stock! We sent you an email about this after the canceling email. We apologize for any inconveniences!
Regards,
AM APPAREL
Haven’t got my shoes and paid extra to…
Haven’t got my shoes and paid extra to get the early
5 April 2022
Reply from AM APPAREL
Hello Desmond,
We apologize for the delay in order delivery. Sometimes shipping companies delay packages which are out of our control but we try our best to get the stuff out as soon as possible. Please contact us if anything!
Regards,
John M.
Very happy with bought items
Very happy with bought items. Package was intact and delivered on time. I will buy again.
2 April 2022
Reply from AM APPAREL
Thanks for positive review Cris!
Order shirt for a party was supposed to…
Order shirt for a party was supposed to be delivered march 14-16 party was on the 19 th it’s now march 30 and I still never received the shirt that was paid for on the day it was ordered
30 March 2022
Reply from AM APPAREL
Hello Joseph,
We apologize for the delay in order delivery. Sometimes shipping companies delay packages which are out of our control but we try our best to get the stuff out as soon as possible. However I see your package has been delivered as of this writing. Please contact us if anything!
Regards, John M.
I JUST NOW GOT HOME AND TRIED ON THE…
I JUST NOW GOT HOME AND TRIED ON THE JACKET WHICH I HAD ORDERED IN EXTRA-LARGE, WELL IT'S TOO SMALL !!! CAN I RETURN IT AND EXCHANGE IT FOR A 2XXL ??? I LOVE THE COLORS.
THANKS,
JOHN MENZ
19 March 2022
Reply from AM APPAREL
Hello John,
We are sorry to hear that the jacket didn't fit you. We offer FREE size exchanges and we would have preferred you contact us first so we can resolve this before leaving the review. However, our customer support team have reached out in regards to this. Please respond to to the email we just sent and we will be able to help from there.
Thank you,
VERY VERY BAD PRODUCTS
14 March 2022
Reply from AM APPAREL
Hello Saeed,
Sorry that the products did not meet your expectations. We take customer satisfaction very seriously and we will be happy to take the products back for a refund. We have a free 30 day refund policy.
Please contact us to request a return label.
Regards,
AM APPAREL
More than I expected
More than I expected! The Quality is very acceptable we will stay online for future purchases!
13 March 2022
Great products and customer service
13 March 2022
Unprompted review
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