I have ordered pants from AM Apparel and when I tried them on they were way too small. So I wrote to the CS and requested either a refund or a replacement. They asked me to ship the pants back and the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Delivery was slow. 3 1/2 weeks. Did not return any of my emails. Finally was able to chat online with an agent. Never got a tracking number. Might look elsewhere for a similar jacket in future. Nice j... See more
This whole process was made so much better because of the fantastic communication from Dash. I ordered shoes for my sons senior prom and she was always available to update me on any delays and kept me... See more
I had bought some clothing and it didn’t look like the pictures from the website. I had contacted “AM APPAREL” for a refund, yet to had someone reply. It’s been 4 days since the delivery and the refu... See more
Company replied
Company details
Written by the company
An online fashion retailer committed to keeping your style alive with an affordable high-quality clothing selection for both men and women. From a collection of stylish jackets, ladies sets, jeans, handbags, and more, you will surely find something to fall in love with.
Contact info
1401 Greengrass Drive, 77008, Houston, United States
- (832) 998-8285
- info@shopamapparel.com
- shopamapparel.com
1.9
Poor
150 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product
12 March 2022
I don’t like the products
I don’t like the product. It looks terrible. I would like to have it returned and get a refund back.
12 March 2022
Reply from AM APPAREL
Hello Regin,
Sorry that the products did not meet your expectations. We take customer satisfaction very seriously and we will be happy to take the products back for a refund. We have a free 30 day refund policy. Please contact us to request a return label.
Regards, AM APPAREL
I absolutely love all of my items…
I absolutely love all of my items everything fitted well except the high heels that I ordered in a size 7 and when I tried it on it was too big.
10 March 2022
Good quality
I received my item today, good quality.
But shipping is a little bit longer.
7 March 2022
Exactly what I wanted and the pants was…
Exactly what I wanted and the pants was an excellent fit.
1 March 2022
Great shopping app
Great shopping app, great services and and great customer service. I ordered a pair of jeans and received it in a timely manner. It fits good.
23 February 2022
Unprompted review
I was so unhappy but thx to Audry she has been helpful and am grateful, thx Audry!
Your delivery system is so poor that i don’t know how you guys operate!
22 February 2022
Reply from AM APPAREL
Hello Emmanuel,
Glad to hear we have been helpful. We do everything to regain our customer’s trust. Please contact us if anything!
Worst everrrrr!!!!!
21 February 2022
Reply from AM APPAREL
Hello Pizzle,
Sorry that the products did not meet your expectations. We take customer satisfaction very seriously and we will be happy to take the products back for a refund. We have a free 30 day refund policy. Please contact us to request a return label.
Regards, AM APPAREL
I placed an order a couple weeks ago…
I placed an order a couple weeks ago and have not received my order. I have reached out to customer service, and have yet to hear back from you guys. I just want my refund on an order that has not even shipped.
7 February 2022
Reply from AM APPAREL
Hello Elmer,
We are sorry that you didn’t have the best experience with us. We try to prioritize customer satisfaction but sometimes things, like delays, happen outside of our control. However I see that your order has been delivered. Please don’t hesitate to contact us if anything.
Regards,
John M.
It was easy to order
It was easy to order. It took 2 weeks for my item to arrive, but that may have been due to Christmas. I will find out now that Christmas is over ordering something else from them. Quality is good, but I did notice that their sizes run small. I originally ordered a Large, but I received an XL, which works out but that would not have been good if my item didn't fit.
12 January 2022
You guys did good
You guys did just fine with delivering tha package. I didn't expect it to take as long as it did, (probably because I didn't look at the shipping days) but I didn't mind at all. As long as it got here safe and sound thats fine with me.
So keep doing what your doing, and I am sure I will be back to shop around again
8 January 2022
I am very impressed with these…
I am very impressed with these comfortable shoes that only I have
4 January 2022
I paid almost $30 for express shipping
I paid almost $30 for express shipping, and it’s been a whole 2 weeks and nothing … why give the options if it isn’t going to be delivered.
4 January 2022
Reply from AM APPAREL
Hello Elmer, We are sorry that you didn’t have the best experience with us. We try to prioritize customer satisfaction but sometimes things, like delays, happen outside of our control. However I see that your order has been delivered. Please don’t hesitate to contact us if anything. Regards, John M.
Revived my package🙏
Revived my package. Got it before the estimated delivery date. Love my jacket.
20 December 2021
Unprompted review
Happy with my purchase
I had a great customer experienced here. Also recieved my order on time with express shipping
19 December 2021
Unprompted review
Never received nor refund
14 December 2021
Reply from AM APPAREL
Hello Elmer, We are sorry that you didn’t have the best experience with us. We try to prioritize customer satisfaction but sometimes things, like delays, happen outside of our control. However I see that your order has been delivered. Please don’t hesitate to contact us if anything.
Regards,
John M.
AM APPAREL
I ordered a Jacket
I ordered a Jacket. It has been 20 days and still they couldn’t deliver it to me. I was hoping to use the jacket during this winter, not the next.
12 December 2021
Reply from AM APPAREL
Hello Zafar,
We are sorry to hear that you haven’t received your package. We tracked and it is still in transit, currently in Illinois since 2 days ago. The package is estimated to be delivered by the end of the week. We apologize for the delays, most orders are delivered with 5-10 days after they leave our warehouse but the holidays have been a bit busier for most shipping companies so some shipments are experiencing delays. We are working on faster shipping options until things get back to normal.
Thank you for your continued patience and please don’t hesitate to contact us if anything!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.