AM APPAREL Reviews 150

TrustScore 2 out of 5

1.9

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See what reviewers are saying

Rated 1 out of 5 stars

I have ordered pants from AM Apparel and when I tried them on they were way too small. So I wrote to the CS and requested either a refund or a replacement. They asked me to ship the pants back and the... See more

Rated 3 out of 5 stars

Delivery was slow. 3 1/2 weeks. Did not return any of my emails. Finally was able to chat online with an agent. Never got a tracking number. Might look elsewhere for a similar jacket in future. Nice j... See more

Rated 4 out of 5 stars

This whole process was made so much better because of the fantastic communication from Dash. I ordered shoes for my sons senior prom and she was always available to update me on any delays and kept me... See more

Rated 1 out of 5 stars

I had bought some clothing and it didn’t look like the pictures from the website. I had contacted “AM APPAREL” for a refund, yet to had someone reply. It’s been 4 days since the delivery and the refu... See more

Company replied

Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Plus Size Clothing Store
  4. Women's Clothing Store

Written by the company

An online fashion retailer committed to keeping your style alive with an affordable high-quality clothing selection for both men and women. From a collection of stylish jackets, ladies sets, jeans, handbags, and more, you will surely find something to fall in love with.


Contact info

1.9

Poor

TrustScore 2 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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Rated 5 out of 5 stars

Summer gear

Very stylish men's sandals. They arrived in reasonable time and are a perfect fit. This is my first purchase from AM APPAREL if this style and quality is anything to go by, they'll be hearing from me again...Love my sandals.

20 August 2022
Rated 1 out of 5 stars

Terrible, unresponsive customer service.

It took over a month for my order to ship. When it finally arrived, the clothing was fine but a little too small so I submitted a request for to do a return for a refund. It has been over two weeks now with no response to my request. I had such high hopes but have been extremely disappointed in their lack of service.

5 August 2022
Rated 1 out of 5 stars

I have not recieved communication from…

I have not recieved communication from you guys about my return. I have also not recieved my item. When I get on to chat with the live chat I am rarely responded to and often times am left waiting with no response. This is frustrating.

2 August 2022
Rated 1 out of 5 stars

This site is a joke

This site is a joke! it's been more than month and smth but it keep saying it's on z way and nothing changed since then and when I sent u msg to ask u about what happend to my shoe,I got no response

1 August 2022
Rated 4 out of 5 stars

Good Stuff

Love tge products I got, but took over month to be delivered. Customer service was very helpful though

16 July 2022
Rated 2 out of 5 stars

Size was totally different

Size was totally different. I mark my size, your size seems to be like a 2 size bigger. Shoes are unuseful. I'm very dissatisfied. I can't have a time to send it back and wait another few weeks.

7 July 2022
Rated 1 out of 5 stars

Horrible customer service

I placed an order for my son for a pair of shorts. They came and were extremely too small. Apparently, their sizes run very small so I emailed them asking how to exchange for a bigger size and have been waiting now for 2 weeks for someone to get back to me! This is ridiculous and there is no phone number to call.

15 June 2022
Unprompted review
Rated 2 out of 5 stars

Poor service, nice product

It took forever to get to me, came after the trip I was going on that I ordered it for. Emailed many times to return and get refund. Communication and customer service is bad, still trying to get someone to help me. Coat it's self is nice just took so long to come I had to go purchase another coat.

13 June 2022
AM APPAREL logo

Reply from AM APPAREL

Hello CVM,
Sorry to hear that your coat was not delivered in a timely manner. We apologize for the inconveniences and we will be happy to take it back for a refund. Someone will be emailing you shortly about this

Rated 4 out of 5 stars

This whole process was made so much…

This whole process was made so much better because of the fantastic communication from Dash. I ordered shoes for my sons senior prom and she was always available to update me on any delays and kept me calm when I was worried about a delay in delivery from UPS. We got the shoes in time and now we get to celebrate the big night! I will definitely order from this company again! I even got a personal letter in the package from John thanking us for purchase and wishing us luck!

3 June 2022
Rated 1 out of 5 stars

I gave you 1 star because it's the…

I gave you 1 star because it's the lowest I could give. I placed an order and never received it. This company is a scam. Do not order anything from this company

24 May 2022
AM APPAREL logo

Reply from AM APPAREL

Hello James,
We are sorry that you feel this way about us, and we appreciate you taking the time to leave the review. However i see your order has shipped already and is in transit, we communicated you of a delay due an out fo stock item. The package is estima to arrive in 3-6 days.

Rated 1 out of 5 stars

Can’t write a review for something that…

Can’t write a review for something that was not delivered

24 May 2022
AM APPAREL logo

Reply from AM APPAREL

Hello Patrick,
We are sorry to hear that the package has not been delivered yet. The review request is sent automatically by TrustPilot and is sometimes sent before the order delivery. We usually recommend customers contact us first to check on the order status before writing a reviwe.

However, from the tracking info available, I see your package will be delivered this Wednesday (May 25th). Please reach out to us if anything.

Regards,
AM APPAREL

Rated 1 out of 5 stars
AM APPAREL logo

Reply from AM APPAREL

Hello Malik,
Sorry to hear that the items you received were not the best for for you. We have a FREE 30 day exchange policy. We would be happy to exchange the small items with larger sized items. Please reach out to our support team for assistance with the exchange.

Regards

Rated 1 out of 5 stars

no item

sent me a review request before receiving item?!?

17 May 2022
AM APPAREL logo

Reply from AM APPAREL

Hello Jonas,
The review request are sent automatically by Trust Pilot, and sometimes they go out before the items have been delivered, we recommend customers contact us first before leaving a review if they haven’t received the items.

Regards

Rated 1 out of 5 stars

I never received any of my packages

I never received any of my packages. I order two items but the status said delivered. I have been trying to contact Yuntrack but haven’t been able to reach anyone.

16 May 2022
AM APPAREL logo

Reply from AM APPAREL

Hello Bri, sorry to hear that you haven’t received your package. I see your package was delivered by USPS, I would recommend you reach out to USPS for an update on the package. If they are unable to help, please contact us and we will be happy to reship a new package.

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