Great product as expected from previous purchases. Dropped a star as their chosen delivery company took forever to deliver items. Much longer than the 2-3 business days advised on the Silentnight chec... See more
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Review summary
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Overall very happy. Ordering was easy , delivery was prompt . Fitted my bed perfectly. Was slightly thinner than expected but certainly still gave me a better night’s sleep overall very positive about... See more
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I found the service excellent. I love the mattress. I have been having a great night’s sleep. My only negative is I never expected a groove to appear in the mattress after the first night. I wrong... See more
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So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... See more
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Company details
About Silentnight
Written by the company
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Contact info
Long Ing Business Park, BB18 6BJ, Barnoldswick, United Kingdom
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4.1
Great
9K reviews
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Best pillow I have ever bought
Best pillow I have ever bought, I gave 4 pillows away before this one , my son stole the CDB one off me which he says is fantastic answell so 5stars for both
31 May 2026
Reply from Silentnight
We are so happy to hear our pillow is the best you've ever bought! It's wonderful that your son is also enjoying his. Thank you for your fantastic feedback Louise,
Kind regards, Louise at Silentnight Brands
The bed was damaged on delivery
The bed was damaged on delivery. I have contacted customers services and not received a reply.
30 May 2026
Reply from Silentnight
We are sorry your bed arrived damaged and for our delayed response. We are looking into this now for you and will have the CX team get back to you asap
Louise, Silentnight Brands
Reply from Silentnight
Thank you for your feedback Ian,
Louise, Silentnight Brands
Reply from Silentnight
We're delighted you enjoyed our service and timely delivery. Thank you for your positive feedback Ethan.
Louise, Silentnight Brands
Very poor
Very poor. Was told upon purchases that if item was unsatisfactory, it could be returned for a refund or an exchange as I spoke to customer service, unsure of the product to buy and they assured me of this as it was a lot of money. However, when attempted to return, they did not answer emails for weeks, and when they finally did, I was told that this wasn't possible
27 February 2026
Reply from Silentnight
We appreciate you sharing your experience. We are sorry to hear about the difficulties you faced with your return and the communication delays. Unfortunately, due to hygiene reasons, we are unable to accept the return of bedding once used and apologise we were unable to help further on this occasion.
Louise at Silentnight Brands
Missing order.
I still haven't received my order.
To let you know I still haven't received the swatch. and it's now been another 15 days since you said it would be reposted.
28 May 2026
Reply from Silentnight
We're really sorry if your swatch hasn't arrived, this could possibly have been lost in the post, so just in case we'll send another out for you asap.
Kind regards, Sarah at Silentnight Brands
Mattress Topper
A good selection of mattress topper to select from, easy to order and delivered promptly. The topper is comfortable and breathable.
21 May 2026
Reply from Silentnight
We are so pleased you found a great selection and that ordering was easy. We're delighted you're enjoying your comfortable, breathable topper.
All the best, Sarah at Silentnight Brands
Absolutely shocking delivery service
Absolutely shocking delivery service, arrived 2 hours late at 10:00 p.m. at night with my mattress and dropped it off. Then I had another delivery guy knocking my door saying that he needed to take a picture of it and get a code from me which I hadn't even been sent. He rang the customer service line which literally said that they were closed after 9:00 p.m. yet he was stupid enough to try two more times just in case they were open because you know that's how it works obviously 🙄, beyond incompetent
27 May 2026
Reply from Silentnight
We sincerely apologise for the significant delivery delay and the confusion with the picture and code process Liam. This really isn't the service we expect for our customers and we will be reviewing this with the couriers to prevent such issues in the future. Thanks for your feedback.
Sam, Silentnight Brands
Bought a mattress at a major retailer…
Bought a mattress at a major retailer then found out it was twice the price from shop.silentnight, same mattress. This time went straight online, put in the size, picked the one I wanted and done. Delivered on time, removed the old one. Job done. And for a good price.
27 May 2026
Reply from Silentnight
We are so pleased to hear about your positive experience with us! It's wonderful that you found the perfect mattress at a great price, and we appreciate your kind words Duncan.
Sam at Silentnight Brands
The finishing on my new duvet is…
The finishing on my new duvet is terrible with large amounts of the fillings leaking out
27 May 2026
Reply from Silentnight
We are sorry to hear about the duvet's finishing Lee. Our CX team will reach out to you directly,
Sam at Silentnight Brands
Poor Choice of Courier unfortunately.
We bought our item (tower fan) and it was shipped. The Couriers (Evri) then misplaced it and told us it would be delivered the next working day. This repeated for a week and they told us to contact the senders. Which we did, and nothing happened for another week. Then Evri decided it was lost forever and it was up to us to chase the senders yet again. So we did (again) and were refunded quite promptly. Two weeks for zero result. I bought a similar item in Sainsburys for less. Zero hassle.
26 May 2026
Reply from Silentnight
We are truly sorry to hear about the significant difficulties you experienced with your recent order and the courier service. We understand your frustration with the delays and the eventual loss of your item. Be assured we've noted your comments to address with the couriers.
Sam, Silentnight Brands
Silentnight Brands
Great choice
4 January 2026
Reply from Silentnight
Thanks for taking the time to leave a review,
Sam, Silentnight Brands
Hi all,
Hi all,
It came on time and it fits perfectly the nice deep filled pockets it is very comfortable to sleep on too.
Thank you.
26 May 2026
Reply from Silentnight
We're so glad to hear your item arrived promptly and fits perfectly! We appreciate your kind words about its comfort.
Kind regards, Sam Silentnight Brands
Reply from Silentnight
We're sorry to hear of any issue with a recent bedding order. I'll have the CX team reach out to you directly to see what we can do to help.
Sarah at Silentnight Brands
The parcel arrived in good order
25 May 2026
Reply from Silentnight
We're pleased your parcel arrived in excellent condition. Thank you for sharing your positive experience with us Jayne.
Sarah at Silentnight Brands
My mattress came on time
My mattress came on time, I was well informed as to where the delivery was at all times. The staff were polite and respectful of my property. The mattress is so comfortable . Great service.
25 May 2026
Reply from Silentnight
We're so pleased to hear your mattress arrived on time and that you were kept informed. Thank you for your positive feedback Jane.
Sarah at Silentnight Brands
The pillow was really comfortable for…
The pillow was really comfortable for about a week and then lost its shape and comfinesss. I am now getting neck pain from it.
25 May 2026
Reply from Silentnight
We're sorry to hear this Vicki, if you feel there is an issue with the pillows please do reach out to us as these do come with a guarantee.
Kind regards, Sarah at Silentnight Brands
Despite an email sent a week ago about…
Despite an email sent a week ago about an item purchased 29th May, which should have taken 2-3 working days for delivery, I am still waiting for the item to be delivered .
24 May 2026
Reply from Silentnight
We sorry to hear this William, we'll have the CX team reach out to you directly with the EVRI delivery info and confirmation.
Kind regards
Sarah at Silentnight Brands
Reply from Silentnight
We're happy to hear you found our website easy to navigate. Thank you for your kind words!
Sarah at Silentnight Brands
Reply from Silentnight
We're so glad you love the cooling throw! We appreciate your kind words.
Sarah at Silentnight Brands
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