Great product as expected from previous purchases. Dropped a star as their chosen delivery company took forever to deliver items. Much longer than the 2-3 business days advised on the Silentnight chec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the service excellent. I love the mattress. I have been having a great night’s sleep. My only negative is I never expected a groove to appear in the mattress after the first night. I wrong... See more
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It took away the heat re menopausal sweats & extreme weather heat so really so pleased with the cooling blanket. Thankyou so so much grateful appreciated for the companies superb workmanship in mak... See more
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So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... See more
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Company details
About Silentnight
Written by the company
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Contact info
Long Ing Business Park, BB18 6BJ, Barnoldswick, United Kingdom
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4.1
Great
9K reviews
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Reply from Silentnight
We're so glad you love the cooling throw! We appreciate your kind words.
Sarah at Silentnight Brands
Marvellous
The delivery guys arrived when expected, brought up the new mattress and took away the old one.
Lovely.
The mattress is firm and comfortable.
Marvellous.
24 May 2026
Reply from Silentnight
We are so pleased to hear about your positive delivery experience and that you are enjoying your new mattress. Thank you for your wonderful feedback Victoria.
Sarah at Silentnight Brands
Great investment—still comfortable after a year!
I bought two of these Silentnight Airmax 1000 mattress toppers 12 months ago—one double and one single—to add to our existing spring mattresses.
It has made a massive difference to our sleep quality without the massive expense of replacing the entire mattress. As a heavier person, I was worried it might flatten out over time, but a year later, it is still holding up incredibly well. It remains just as comfortable and supportive as the day I bought it, with absolutely no issues.
If you want to upgrade your current mattress without breaking the bank, I highly recommend this topper!
22 June 2025
Reply from Silentnight
We are so pleased to hear that the Airmax 1000 mattress toppers have made such a significant and lasting difference to your sleep quality. It's wonderful to know they continue to provide comfort and support. Thank you for your fantastic recommendation!
Sarah at Silentnight Brands
Reply from Silentnight
EVRI have your delivery showing as complete, I'm sorry if this is not the case and will have the CX team reach out to you directly to advise further.
Sarah at Silentnight Brands
The reason for the 3 star is solely…
The reason for the 3 star is solely down to the fact that when the mattress came it of course wrapped in plastic but it had clearly been opened at some point (who knows when) and re taped with big brown tape sealing it back up. I of course thought there is a chance this could have restocked and used as that should t r the case. I kept the mattress because I needed it but I’m not impressed at the cost and this being delivered this way it’s not acceptable!
15 May 2026
Reply from Silentnight
We appreciate you sharing your concerns regarding the mattress packaging. We understand your disappointment with its condition upon arrival, and I've noted this to raise with the couriers. This is not how we expect a new mattress to be delivered.
Kind regards, Sarah at Silentnight Brands
The Silentnight 3000 Ultra Gel Box Top ✨✨
The Silentnight 3000 Ultra Gel Box Top is genuinely amazing and 100% worth the cost.
It’s supportive without being rock hard – my back doesn’t ache in the morning anymore. The “ultra gel” actually stays cool through the night, which is a godsend for hot sleepers. The box top gives it that proper hotel-bed bounce without feeling sinky. First night I slept 9 hours straight, which hasn’t happened since my 20s.
Build quality feels premium. No weird chemical smell when it came out the box either. Worth the price
10 June 2026
Unprompted review
Reply from Silentnight
We are so pleased to hear how much you are enjoying your Silentnight 3000 Ultra Gel Box Top! It's wonderful to know it's providing such comfort and support, leading to restful nights. We truly appreciate your fantastic feedback Lesley,
Sam at Silentnight Brands
The mattress topper arrived and it was…
The mattress topper arrived and it was better than I expected. The only problem is that I do not want to get out of bed!!
15 May 2026
Reply from Silentnight
We're so happy our mattress topper exceeded your expectations! We understand it's hard to leave such comfort. Thank you for your kind words Jeni.
Sam at Silentnight Brands
Reply from Silentnight
We're happy you find our mattress comfortable. Thank you for your positive feedback Susan
Sam, Silentnight Brands
Still waiting on my dog bed ordered on…
Still waiting on my dog bed ordered on 28th May, no response from customer service to date and no other way of getting in touch. Am hoping someone in Silentnight CS is here looking at these reviews and can tell me where my order is?
After posting this review CS got in touch and I had my dog bed delivered today. Bed is fine and dog is happy.
Not sure why the long delay though and still think I would have been waiting for it had I not posted on Trustpilot, but thanks for sorting.
28 May 2026
Unprompted review
Reply from Silentnight
We are very sorry to hear about the delay with your dog bed order and the lack of response. We are actively looking into this for you.
Sam at Silentnight Brands
Great customer service
Great customer service, super deal with free pillow. Fast and helpful date of delivery. Kept up to date on the time of delivery. They quickly delivered and unpacked the new mattress. Removed my son's old mattress diligently. My son loves his new mattress, comfy and lifting was his words. Thanks again
14 May 2026
Reply from Silentnight
We're so pleased to hear about your positive experience with our customer service and delivery Angela. It's wonderful that your son is enjoying his new mattress! Thank you for sharing your feedback.
Sarah at Silentnight Brands
Delivery information ideal.
Delivery information ideal.
Delivery crew very helpful.
Mattress very comfortable.
20 May 2026
Reply from Silentnight
We're so pleased to hear this Kirsteen. We're glad you find your mattress comfortable!
All the best, Sarah at Silentnight Brands
Reply from Silentnight
We are so pleased to hear you love your new mattress Anthony. Your feedback means a lot to us.
All the best, Sam at Silentnight Brands
I really can't give a true review as I…
I really can't give a true review as I am still awaiting delivery of my dog bed.!! Where is it?
19 May 2026
Reply from Silentnight
We are very sorry to hear your dog bed has not arrived. We will look into this immediately and get back to you directly.
Kind regards, Sam at Silentnight Brands
Delivery was seamless and old mattress…
Delivery was seamless and old mattress taken away without problem. New mattress seems well made and is comfortable. All in all an easy operation. Would shop again at Silentnight.
12 May 2026
Reply from Silentnight
We are delighted to hear you had such a positive experience with your delivery and new mattress. We appreciate your kind words Jennifer.
Kind regards, Sam at Silentnight Brands
Half of our order was not delivered
Half of our order was not delivered, the courier they use(Evri) says it has been delivered but we never received it.
10 May 2026
Reply from Silentnight
We are sorry to hear about the missing pillow on your order. We are investigating this delivery issue for you and will reach out to you directly to get this turned around as quickly as possible.
Sam, Silentnight Brands
Great communication great delivery…
Great communication great delivery service great product highly recommend the
Silentnight Comfort Breathe Plus 2100 Mattress it’s perfect not too soft not hard it’s supportive and very comfortable very happy with our purchase
14 May 2026
Reply from Silentnight
We're so pleased to hear you're happy with your mattress and our service! It's wonderful to know it's providing perfect comfort and support. Thank you for your kind recommendation.
Sam at Silentnight Brands
Great night sleep
It is bigger than my duvet and i love that. It is so comforting and i deffonatly feel like i'm getting a deeper night sleep. My weighted blanket came in a plastic case that was burst open, however i don't know if it was sent like that or if it got damaged in transitt but it arrived and the blanket was good to use still.
18 May 2026
Reply from Silentnight
We are so happy to hear you are enjoying the comfort and deeper sleep our weighted blanket provides! We appreciate you letting us know about the damaged plastic case and have noted this.
Sam, Silentnight Brands
Reply from Silentnight
We're glad you enjoyed your experience. We appreciate your kind words Sandra,
Joel, Silentnight Brands
Best sleep I've had in a long time
Best sleep I've had in a long time, I'm actually going to bed and waking up in the morning without tossing and turning all night
17 May 2026
Reply from Silentnight
We're so happy to hear you're sleeping better and waking up refreshed! Thank you for sharing Lisa.
Joel, Silentnight Brands
Excellent experience- very customer…
Excellent experience- very customer focused service which hardly anyone else does now. Free old mattress collection- absolutely great!
16 May 2026
Reply from Silentnight
We're so glad you had an excellent experience with our customer-focused service. We appreciate your kind words about our free mattress collection!
Joel, Silentnight Brands
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