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Lina Stores - Online Shop Reviews 

1,145
•
TrustScore 4.5 out of 5

4.6

Grocery Delivery Service
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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. People love the incredible selection of products, beautiful packaging, and straightforward online ordering process. Consumers frequently share that the food and meal kits are remarkably fresh, incredibly tasty, and arrive in perfect condition. Shoppers also appreciate the helpful support team and the delightful treats provided for special gifts. However, some people mentioned issues with delivery delays and poor courier communication during transit. A few consumers experienced late packages, missing items, or products arriving past important family celebrations. Reviewers noted that these shipping setbacks occasionally impacted the freshness of perishable goods.

What people talk about most

Product

People report positive experiences with product, highlighting the fantastic quality of the wine, dry goods,... See more

Delivery service

Users describe ambiguous interactions with delivery_service, as experiences vary significantly among... See more

Quality

Consumers find quality to be positive and consistently praise the delicious food, excellent wine, and... See more

Order

Clients share satisfaction and positive opinions on order experiences, noting that the ordering process is... See more

Service

Customers had positive experiences with service, highlighting exceptional staff dedication and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... See more

Rated 5 out of 5 stars

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but... See more

Rated 5 out of 5 stars

Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…) Ordering was quick & easy and the beautifully packed items arrived v soon after p... See more

Rated 5 out of 5 stars

We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese! T... See more

Company details

  1. Grocery Delivery Service
  2. Catering Food and Drink Supplier
  3. Corporate Gift Supplier
  4. Gift Shop

Written by the company

Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(1,145)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Really impressed.

Really impressed with the service and quality of products and gift voucher I ordered for gifts this Christmas from Lina Stores.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing team building lunch

Had an amazing team building lunch (24 people) at Lina Stores Kings Cross. The food was delicious and plenty, everyone was very satisfied with the food and quality of service.

4 December 2024
Rated 1 out of 5 stars

Offensive assistant in Soho branch

Offensive assistant (on the shop floor - not the person who took payment at the till) in Soho branch, dictating which packets on the shelves I should buy and asking me if I wanted a basket, like I was going to run off with a packet of biscuits. If I wasn’t buying for the kids (as promised), I would have walked out without purchasing. I won’t be going back to Lina’s again. It’s easy enough to find alternative retailers. I have kept the original receipt and have a photo of it on file, and the debit from my account is on my statement. There is no mistake on my part and I stand by this just and fair review.

8 November 2024
Unprompted review

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