Lina Stores - Online Shop Reviews 

1,145
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful range of fresh Italian products, delicious meal kits, and charming gift items available through the website. Consumers also mention that the online ordering process is completely straightforward and easy, while the goods arrive safely in secure and delightful packaging. However, some customers also noted frustrating issues with unexpected delivery delays, which occasionally disrupted plans for important family events and birthdays. A few reviewers experienced extended transit times that negatively affected the overall condition of perishable goods or resulted in missing items from boxes.

What people talk about most

Product

Consumers find product quality to be outstanding, expressing general satisfaction with the delicious food and... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders generally arrive on time and are well... See more

Quality

Customers consistently report satisfaction regarding the exceptional quality of the food and products.... See more

Order

Users describe positive interactions with order, highlighting that the process is straightforward, quick, and... See more

Service

Reviewers highlight positive aspects of service, noting that staff go above and beyond to help customers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... See more

Rated 5 out of 5 stars

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but... See more

Rated 5 out of 5 stars

Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…) Ordering was quick & easy and the beautifully packed items arrived v soon after p... See more

Rated 5 out of 5 stars

We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese! T... See more


Company details

  1. Grocery Delivery Service
  2. Catering Food and Drink Supplier
  3. Corporate Gift Supplier
  4. Gift Shop

Written by the company

Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,145)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect for 2!

Absolutely lovely quality food and generous amounts for 2. Prosecco not too sweet. Cakes slices just right size. Only 'titch', consider including 'how to' instructions. Not everyone reads information easily on a phone.

11 February 2025
Rated 5 out of 5 stars

Excellent quality

Excellent quality. Delivery and packaging. Thank you. Will order again. Bought Gluten free pasta. Ravioli and the lovely Prosecco and meal for two , used as a birthday gift. The lady was delighted.

Shame we are a little too far for the breads.

20 January 2025
Rated 5 out of 5 stars

All good on the ordering and delivery

I can only comment on the ordering, delivery and initial reaction from a friend on buying the oil as a gift. All went smoothly with the delivery and my friend said the product looks great.

6 January 2025
Rated 5 out of 5 stars

Great shopping experience from Lina…

Great shopping experience from Lina Stores as always. The ordering process was smooth and the delivery was prompt and efficient.

I highly recommend Lina Stores for top-notch products and hassle-free shopping.

24 December 2024
Unprompted review
Rated 5 out of 5 stars

A kind goodwill gesture from Lina stores

The failed delivery on the 6th was rectified by Lina Store’s sincere apologetic gesture. I’m very impressed by your customer relationship and restored our confidence on Lina’s excellence on food quality and service.
Thank you!

6 January 2025

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