Picsme Reviews 417

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 4 out of 5 stars

My books turned out great. I do find the editing a bit fiddly though. I wish there was a way of deleting individual pages as I didn't need 40 pages so I have lots of blanks at the end of the book.... See more

Rated 5 out of 5 stars

I ordered a photobook my first dealings with Pics Me, The price was good, delivery and quality also, There was a slight problem with two of the photo's so I messaged , the reply was prompt, understan... See more

Rated 5 out of 5 stars

I've made about 30 orders through Picsme now and never had a problem, Print quality is top on canvases and there mugs. Customer support is really good always reply the same day and will go out there w... See more

Rated 5 out of 5 stars

Really good coverage of the mug. I did get some from another picture mug company last year and the colour was a bit richer but these are still excellent especially for the black and white prints. Hope... See more

Company details

  1. Gift Shop
  2. Digital Printing Service
  3. Photo Printing Service
  4. Photo Shop
  5. Picture Frame Shop
  6. Wedding Service

Written by the company

Say hello to your new gifting world. At Picsme, we are passionate about personalised gifting and it’s important that we get it right for you. We do everything with care and attention, and make it our mission to deliver your valuable memories in the most cherished way possible. Picsme are experts in print manufacturing and we are proud to offer one of the most efficient and affordable print on demand services available. We offer these on a wide range of personalised products which range from coasters to canvas’s, photobooks to mugs. Whether it’s a customised item for yourself, a treasured gift for a loved one, or even branded merchandise for your business, Picsme will have you covered. We are dedicated to offering a high-quality product at a low-cost. Welcome to Picsme! Our Production Our team of print professionals have earned themselves a good reputation and with the latest manufacturing technologies and equipment we can guarantee that your gift is in safe hands. We have full oversight of our production schedule and quality control is applied to every job that comes off our production line. Our Planet At Picsme, the planet is important to us, and we do what we can to reduce our carbon emissions and mitigate climate change. Being a direct manufacturer, we are able to source all of our materials which has minimal impact on the environment, and we are constantly working on new ways to ensure our carbon footprint is as sustainable as possible. Our People We care about our customers and our team at Picsme and everything we do is with passion and pride. Our customer service and production teams are well trained in every area of the business and we continue to help them develop when and where they need to. Our technology is market leading; we have kept it simple to provide total visibility of your job 24/7. Our fantastic team are true print experts and available to advise you at every stage of the production journey. Your experience is our top priority and we welcome your feedback. How it works Take your time to browse the website and choose from a vast range of products. We have carefully selected the right assortment of trending products to capture memories and deliver joyful emotions. Once you have chosen a product the website lets you upload your own photos or artwork. Dynamic fields enable you to personalise each item with free text, or you can choose from our wide selection of on-trend designs. Every item is printed with care and we have a meticulous eye for detail, meaning every item that leaves our factory is exactly as it should be. Once all items are printed, checked, and packed, they are shipped directly to your door to enjoy – easy! Don’t forget to share your designs on social media and tag us in them so we can share them too.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

417 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

My books turned out great.

My books turned out great.
I do find the editing a bit fiddly though.

I wish there was a way of deleting individual pages as I didn't need 40 pages so I have lots of blanks at the end of the book.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

I would recommend...

Excellent customer service and a good quality print.

31 March 2026
Unprompted review
Picsme logo

Reply from Picsme

Hi Louise,

This is not good enough from us (Picsme). We cant find your email, but that does not change the fact you could not get hold of us.

If you do move forward with an order we will produce it for you Free of Charge as an apologies from us. We are going to put a phone number on the site to stop this from happening again: The number will be live shortly, which is 01793 438415

Apologies this has happened, not acceptable at all.

Rated 5 out of 5 stars

A company that truly cares about its customers

I recently ordered a photobook from PicsMe and, to be honest, the first one I received wasn’t very good. However, I was really impressed with how their customer service handled the situation. They responded quickly, were understanding, and sent me a replacement without any hassle.
The new photobook turned out absolutely amazing – the print quality was beautiful, the colours were clear and vibrant, and the overall finish felt really high quality.
Mistakes can happen, but it’s how a company fixes them that really matters, and PicsMe definitely got it right. I’m so happy with the final result and would happily order from them again!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer service

I ordered a photobook my first dealings with Pics Me,
The price was good, delivery and quality also, There was a slight problem with two of the photo's so I messaged , the reply was prompt, understanding and sorted within the hour. Ben Parkinson did what customer service are supposed to do, he looked after the customer. I look forward to dealing with them again. Thank you

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service and quality

Very poor service, the quality of the images is pretty bad, I sent hi-quality and hi-res images and the final results turned out lacking sharpness, with some unwanted white borders showing up. It looks cheap. I would not use it if you care for good photography.

23 January 2026
Unprompted review
Picsme logo

Reply from Picsme

Hi Arthur, I apologies this has happened. The white boarders are on the designs you approved. Sometimes this happens in the editor if the images uploaded are not snapped right to the end.
The Printing quality is clearly our fault. But either way we will refund or reprint correctly. Just get in touch and it will be sorted.

We print using latest printing technology, so we have no excuses for the print not looking as it should.

Rated 5 out of 5 stars

I cannot fault these books

I cannot fault these books, they are great quality and fantastic value too. The delivery time is quick. I have bought them several times and will be ordering more in the future.

31 December 2025
Rated 2 out of 5 stars

late

both times i have ordered they have shipped the parcel out late and then this means my parcel arrives late !!

30 December 2025
Picsme logo

Reply from Picsme

Hi Lily, You ordered on the 24th of December and we delivered on the 3rd of January. Our despatch and delivery lead times are in working days. However, we take your comments on board and I apologies this is not made more clear.

Rated 5 out of 5 stars

customer service team helpful

Ben in the customer service team was very helpful when I had queries in regards to completing my order. Very satisfied with the attention to detail and quick responses to questions. Would use again.

17 December 2025
Unprompted review

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