Have used Debang now for a few months. Really like the Black Ice liquid. Good deals, great delivery and communication. Never had any issues. Recommended.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast ,efficient, and reliable. Low cost. I always seem to leave it until the last minute to reorder my e-liquid, but with the fast delivery, ive never run out. Top class service.
You put an order in with this company and usually get parcel within 3 days always let you know order completed and postal tracking sent through
Quick and easy to place an order. Very prompt service, items normally delivered within 2/3 days. Excellent pricing.
Company details
Written by the company
Debang is a fast-growing-cigarette company based in the wholesale district, Manchester UK. We are an alternative to smoking tobacco cigarettes. We have extensive testing measures in place to make sure we are 100% legally compliant with all formal process and procedures and ensure quality control for our customers. That means we’re a brand you can trust. We offer great customer service and we like to think we give our customer a more personal approach when it comes to ordering with us. Whether it’s a call when something is out of stock to offers we send to our loyal customers on a regular basis. You can now buy our products from over 2,000 UK convenience stores and garage forecourts, such as Spar, Londis, Budgens, Texaco, Shell and Euro garages and direct from our website. If you require any assistance you can call one of our friendly agents on +44 (0)161 832 7096.
Contact info
Unit H1, Swan Business Centre, 4 Higher Swan Ln, BL3 3AQ, Bolton, United Kingdom
- 0161 832 7096
- customerservice@debangstix.com
- shop.debangstix.com
4.8
Excellent
439 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Usually pretty good
Usually really good but on this occasion I received the wrong strength of liquid and postage took much longer than usual, though this was an issue with Royal Mail. Prices seem to be about a barrage but free delivery is a bonus.
3 May 2022
Reply from Debangstix Online Store
Thank you for your feedback and time.
We look forward to have more orders from you in future.
Reply from Debangstix Online Store
Thank you for letting us know! We're pleased to hear that you found our service quick and efficient. If there's anything specific you appreciate about the service or if you have any suggestions for improvement, feel free to share. We're here to provide you with the best experience possible, and we look forward to serving you again in the future. If you ever have further needs or questions, don't hesitate to reach out. Thank you for choosing our service!
Ordered as this is my favourite brand…
Ordered as this is my favourite brand vape pen. Couldn’t be happier with the service delivery was speedy & product amazing & also got two free liquids with it. Will definitely be buying from them again
1 April 2022
Reply from Debangstix Online Store
That's wonderful to hear! We're delighted that you had a positive experience with your order, from the speedy delivery to the satisfaction with the product and the bonus of two free liquids. We appreciate your kind words and are thrilled to have you as a satisfied customer. If there's anything specific you enjoy about our products or if you have any suggestions for improvement, feel free to share. We look forward to serving you again, and thank you for choosing our brand!
Poor customer service
Placed order received it and debangstix not working.Emailed customer service no reply customer service is non existence.
15 March 2022
Reply from Debangstix Online Store
Apologies for the inconvenience. Please email us at customerservice@debangstix.com for assistance.
Been using since before covid fantastic…
Been using since before covid fantastic service always deliverd promptly the only place I buy liquids from and will continue to do so.
8 March 2022
Reply from Debangstix Online Store
Thank you for taking the time to provide us with your positive feedback. We really appreciate your kind words and are glad that you had a good experience.
Debang took 2 payments instead of 1…
Debang took 2 payments instead of 1 after several emails back n forth they said they had refunded my money I never received this!!! I emailed again, however got no reply. Asked for phone number but no reply either! Diabolical customer service! £30 down the drain.
3 March 2022
Quick and easy to order
Quick and easy to order, delivered on time and product as advertised 👍
6 February 2022
Great service!
6 February 2022
Great service always received my item…
Great service always received my item quickly.highly recommended.
2 February 2022
This company is amazing
This company is amazing - used them for over 2 years - they go above and beyond
15 January 2022
After 10 days I still haven’t received…
After 10 days I still haven’t received my liquid, Emailed consumer services twice and still haven’t had a reply to say what’s happening Very poor service.
15 January 2022
Unprompted review
Ordered almost two weeks ago was meant…
Ordered almost two weeks ago was meant to come in 2-4 days haven’t been able to use my device due to having no eligquid
12 January 2022
best vape gear
6 January 2022
Brilliant company with super fast…
Brilliant company with super fast delivery. I use them every month and ive never had a problem. The liquid us made in this country and not from china where you have no idea what your getting in your liquid so no idea of the long term affects.
5 January 2022
Ordered online received within 3 days…
Ordered online received within 3 days brilliant service as always
3 January 2022
Bought a vape machine broke the next…
Bought a vape machine broke the next day emailed the seller still not got back to me.
3 January 2022
Reply from Debangstix Online Store
Hello Dave, apologies for the issues we have sent you a response via email.
Didn’t receive my order
3 January 2022
Reply from Debangstix Online Store
Hello Kyle, apologies that you have yet to receive your order. Can you please email us at customerservice@debangstix.com
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