Aerospa Reviews 

I had a wonderful experience recently when I flew out of Gatwick North. I had a Pedicure with colour with the lovely therapist Dimple. Not only was I impressed by her work, but she was well-mannered and clearly cared about delivering excellent all round customer service. I really enjoyed our conversation and felt well taken care of. I'd certainly return, and highly recommend Dimple as a choice of therapist too.

Enjoyed my spa experience at Birmingham airport friendly consultant and lovely relaxing massage and products thank you

What a caring, helpful, friendly, calming experience while waiting on a very delayed flight. Highly recommend this service, make sure you have time. Brilliant! Thank you so much, will visit again.

Just want to make people aware of what Working for this company intails .From when I started I should have realised not to trust this company and the owner as she tryed to withhold my wages then and payed me past my pay date. She employees managers by literally inboxing them no experience required and this shows as she allowed are manager to bully other well respected Hard working staff until they quiet even after people complained she wasn't bothered. She also allowed the manager to be rude unprofessional and unclean to the point a mouse was found dead at our stand and she expected a pregnant women to clean it up instead of getting the relevant people to dispose of it.
When leaving she again with holds wages lies about parking being paid and handed over to airport parking and she clearly doesnt when proof gets showed she still doesn't reimburse you what rightfully yours ,she even lies and tells you she pays half when in fact it's about £15 and you pay £40 even tho in the contract it stipulates £35 to be
taking per month. tips are never handed over or should I say when she feels like it.
Breaks are always taking out wages weather you get to take a break or not. The amount of staff I seen come and go here is embarrassing and reflects the circus act of a company.

I had a complimentary hand massage at Birmingham airport whilst I waited for my flight and it was a very relaxing and pleasant experience. Rehana was very friendly and professional and gave me an invigorating and nourishing hand massage. She used the pine scented verbier oil and it left my hands really soft, nourished and pampered. I would really recommend it if you need a pampering treatment before your holiday.

Terrible Gel Manicure at Gatwick airport and even WORSE customer service response!! I received the worst manicure ever at Aerospace Gatwick, the woman struggled so much to remove my gel, I was literally in pain. She then did a terrible job of the polish, it was bumpy, thin and chipped literally within a day. This actually isn't the end of the world, we've all had a bad manicure, but when I reached out to their customers service with clear pictures of the sub par job Anna from the CS team acknowledged my claim, thanked me for helping them provide better training for their staff. When I followed up regarding my refund all of a sudden she flip flopped asking whether it was really a bad job or not and why I wanted a refund! She then continued to flat out ignore my emails after that. What a TERRIBLE way to treat your customers who have taken the time to give valuable feedback. I will continue to pursue this until I am given a refund.

My 13 year old daughter used her saved pocket money (£35) to have a gel express manicure at Birmingham airport. What a waste of money! They were far too thick and bumpy from the off and by the time we were sat on the plane she regretted spending her money. I might add, she has had gel nails previously going on holiday done elsewhere, and she knows how to look after them and NOT to pick at them! Within 3 days they were lifting and literally peeling off. Photos were taken and sent to AeroSpa and my daughter was accused of picking at them. They were appallingly applied with no nail prep to ensure adhesion, so I’m not surprised they lifted. Don’t bother wasting your money, get a proper manicure before you get to BHX!!

Gatwick North before my flight to Toulouse Samina gave me a back and head massage, it was fantastic. Just the correct amount of pressure and set me up for a relaxed flight. Never done this before at the airport but will definitely do again!

Very disappointed with my recent Express Manicure with Gel at Birmingham Airport. The Staff were delightful, however the end result was very poor. The gel was so thick, it was difficult to get out of the bottle, the side and lower margins of un-painted nail were at least 3x larger than I am used to. It was uneven in thickness, after 2 days it looked like I had had them done at least a week earlier. I did raise my concerns at the time but these were dismissed and I was told they would be “fine when completed”. They definitely were not anywhere near the standard I have at my regular Salon. A complete waste of money!

I had a 10 minute massage at Birmingham airport recently given by Rehana. She was brilliant and reached the tension in my neck and back so well. I would have loved to have had a longer massage but was constrained by time. These deep tissue massages are great.

The service was lovely, friendly and, once done my nails looked lovely, manicured and painted with a pink gel. There was a magnet used to bring out a pattern which was impressive.
What was not good was the fact that two days later a nail chipped then, simply peeled off. Within two days the rest had followed suit. I'm on holiday! Not working with them, doing nothing more than sunbathing and shopping and I would expect a minimum of a week and hopefully three of polish sticking to my nails. I was happy to pay extra having this done at the airport but £45 for 24 hours of 10 nails on is just not good enough. I complained on the form and have heard nothing.
Very unhappy customer.
Edited ti say emailed Anna and no reply. Not good enough.

Had a terrific 20 minute massage from Samina at Gatwick Airport yesterday- what an unexpected treat. I had a long flight ahead and a previous bad night’s sleep, so feeling pretty exhausted. The massage relaxed and rejuvenated me - great job from Samina, who really knew her stuff. Splendid idea, massages in airports.

Amelia - Gatwick airport (south terminal) What a professional. Firstly i booked BIAB, when i arrived the lady who does the BIAB was not there but i was given alternatives instantly and she was so apologetic. luckily for her i dont care what pampering i get so i wasnt bothered, throughout the shellac nails service she was so chatty, so welcoming, her work was flawless and we had such a laugh together. i really would love to see something good happening to Amelia as i recieved great service from her. she also recommended some products that would be beneficial to my nails and i bought them.
thank you Amelia, i will return because of you!
from Eleanor!

Worth having to get to the airport early!
Highly recommend an Indian head massage from Rehana who was amazing.
Thank you for the advice too!
Julie x

Pam at Birmingham airport fantastic complimentary shoulder massage will book a full one next time - ran out of time Thankyou 🙏 highly recommended

Harriet at the Manchester Airport terminal 1 was outstanding! I had 39 mins before boarding and she put me at ease and carried out an extremely professional gel nail job. I would not hesitate to use this service again and now know you can pre book before a flight will save me so much time in future.

I had BIAB in fills with Ewa in Gatwick South Terminal and I love them. Not only that but Ewa managed to fix a broken nail that was cracked all the way up into the nail bed. Now you would never know it was broken!
It was quick, spot on and just great customer service from both ladies.
Thank you! 🙏

I received a 30-minute massage from Binta at Gatwick Southgate. I enjoyed it very much. It was great and relaxing. Now I am relaxed for the rest of the waiting time.

Wow... what a treat! Both my husband and I had a massage with Pam. Within 5 mins we were so chilled I was willing to miss a flight for some more time. She found all the sore areas and managed to relax us. Definitely booking more time next time. Go for it! Also chair very comfy!!

Massage by Nazz was second to none, made all the more relaxing by her constant updates as to my flight status. I floated down to the gate and on to the flight. Made all the difference to an otherwise long and stressful journey. Highly recommended pre-flight zen.