Aerospa Reviews 

146
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional professionalism and friendliness of the staff, noting how wonderfully relaxing, thorough, and effective the massages are for relieving travel fatigue. Many individuals frequently express genuine amazement at how quickly stubborn back, shoulder, and neck tension completely melts away during these wonderful therapeutic wellness sessions. However, some people mentioned that the overall customer environment can occasionally feel somewhat rushed given its placement right inside bustling airport terminals. Visitors also pointed out that these offerings are primarily structured as quick, spontaneous express sessions rather than traditional extended spa treatments before flights.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting skilled, kind, and professional team... See more

Product

Customers consistently note positive experiences with product, sharing how the travel pillow and oils helped... See more

Location

Clients share ambiguous opinions on location, expressing disappointment regarding closures at Gatwick South... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A little airport magic! I met Tinamarie at the airport and what started as a conversation turned into such a lovely surprise. She gave me a 10 minutes deep massage focusing on my back, shoulder... See more

Company replied

Rated 5 out of 5 stars

I had originally a 20 minute massage, extended to 30 minute because it was so good. I'm sorry my brain condition affects stort term memory and I wish I could remember the wonderful lady wearing a purp... See more

Rated 5 out of 5 stars

Binti’s massage removed all my aches. I even walked more upright. So relaxing as well. High degree of excellence and professionalism I want to travel again just for a massage in North Terminal, Gat... See more

Rated 5 out of 5 stars

I got a wonderful head neck and back massage from Sanish at Gatwick airport. She was so thorough and similar to my physiotherapist in deep tissue massaging. For the last 2 or 3 years every time I’m at... See more


Company details

  1. Beauty Salon

Written by the company

Established in 2012. We offer luxury beauty retail and treatments in conveniently short time slots at all major UK airports


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

146 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(146)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Gatwick south needs you

Loved the head and shoulder massage before I flew. Got there early just for this.
So disappointed that the gatwick south one was removed. This is where my regular flight to Ireland flies from. So unfortunately I can no longer use this service.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

So worth it!

Ankita was kind, efficient and gave the best mini massage I’ve ever had! Really brilliant and just what I needed as my neck had been so sore! She has healing hands for sure!

6 September 2026
Unprompted review
Aerospa logo

Reply from Aerospa

Thanks for sharing

Rated 5 out of 5 stars

Perfect preparation for a flight

I was travelling the day after completing a triathlon and not looking forward to coping with sore muscles in an airplane seat.
Tina Marie at AeroSpa in Gatwick North was immediately welcoming and booked me in for a chair massage immediately.
She listened to what I needed and got a ‘deep tissue’ pressure just right.
Although you’re in the middle of a busy terminal the design and comfort of the seats and ambient music at just the right level it is a restful experience.
It certainly helped and I slept most of the journey.

31 August 2026
Unprompted review
Aerospa logo

Reply from Aerospa

Thanks for sharing with the AeroSpa community

Rated 5 out of 5 stars

AMAZING FACIAL BY TINA MARIE @…

AMAZING FACIAL BY TINA MARIE @ GATWICK!!

Quick 15 min facial today with Tina Marie, she was so lovely, friendly & welcoming. She not only made me feel so relaxed but her skills are phenomenal and totally not what I was expecting for an express treatment. Thanks so much, il remember to book you when I next fly & will try and treat my mum next month :) lots of love Elly

29 August 2026
Unprompted review
Rated 5 out of 5 stars

A little airport magic!

A little airport magic!

I met Tinamarie at the airport and what started as a conversation turned into such a lovely surprise. She gave me a 10 minutes deep massage focusing on my back, shoulders and neck, and somehow managed to completely unknot my shoulders. Her touch really is magic. I walked away feeling like I was floating.

She also tinted and threaded my eyebrows for me, which was a first, and I’m absolutely delighted with the result. They look so natural and just right.

Tinamarie was warm, intuitive and incredibly skilled. I had the feeling that I’d finally found the right person at exactly the right moment. Thank you for sending me off on my journey feeling lighter, relaxed and a little more like myself. 💛✨

10 August 2026
Unprompted review
Aerospa logo

Reply from Aerospa

Thanks so much for the lovely review. When did you visit our salon please

Rated 5 out of 5 stars

Binta made a lovely job of my nails as…

Binta made a lovely job of my nails as always

28 July 2026
Unprompted review
Aerospa logo

Reply from Aerospa

Hi. Thanks for your lovely review. It would be great if you could put a photo of them on Google so that our clients can see Bintas lovely work

Rated 5 out of 5 stars

I was feeling completely exhausted from…

I was feeling completely exhausted from work and a lack of sleep, but after arriving at the airport and facing a long wait for my flight, the complimentary massage service from Madam Horena left me feeling relieved and refreshed—my fatigue simply vanished. Thank you, Madam Horena.❤️❤️❤️💪

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Wonder experience - thank you Sumaya!

I had a fantastic experience at Aerospa, Gatwick North. The deep tissue massage Sumaya provided was amazing - she was able to work through all my aches and pains, and was very warm and professional. I enjoyed it so much, I returned for a facial. Again, a wonderful service from Sumaya.

I think I’ve found my new favourite airport activity.

16 July 2026
Unprompted review
Aerospa logo

Reply from Aerospa

That’s so lovely to hear. Thanks for sharing

Rated 5 out of 5 stars

I had pedicure done in Gatwick South…

I had pedicure done in Gatwick South salon on 25.06.26. What I liked most, was the proper way of doing things. And after that tiring flight it was pleasure to stretch my feet in the bed and just feel good about them.
KEEP UP GOOD SERVICE 🫶

25 June 2026
Unprompted review
Aerospa logo

Reply from Aerospa

Thanks for the lovely review about our airport spa

Rated 5 out of 5 stars

5 star review - Sumaya

I had a manicure with Sumaya on Tuesday 16th of June at Gatwick South Terminal.
Sumaya is lovely, gentle , professional and gave me a great service. I highly recommend her.
5 star review :)

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing deep tissue massage at LGW South Terminal

I had a wonderful experience at Gatwick South Terminal getting a deep tissue massage. Jessica managed to work out the tension in my shoulders in just a few minutes. I could feel a significant warmth and then a lightness in my shoulders and neck. Jessica was very professional, skilled, and friendly. I highly recommend stopping by!

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Gel nails come off less that 24 hours

I normally do my own gel nails but did not have time before my travels so decided to have them done at the airport. I had them done on 08/06/26 in Gatwick North. Less than 24 hours and the gel on two of my nails has come off. I will now need to have the remaining gel removed and my nails redone whilst on holiday. Extremely disappointed and would not recommend this service. The staff were friendly however the gel nail service clearly not fit for purpose.

8 June 2026
Unprompted review
Rated 4 out of 5 stars

I was very happy with the body lotion I…

I was very happy with the body lotion I bought but had hoped to receive it sooner

6 May 2026
Aerospa logo

Reply from Aerospa

Glad you liked it, apologies. There was a delay in stock coming to you and hope you like the extra gift we put in as well as a way of an apology.

Rated 5 out of 5 stars

Tinamarie was fab

Tinamarie was fab. The head massage was amazing. I had 20 minutes of the Verbier oil and felt wonderful afterwards. And the travel pillow is perfect. Thank you I’ll be back!

15 May 2026
Unprompted review
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Reply from Aerospa

GlD you loved our team and our products. See you again soon

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