Really happy with my purchase! Ordered and delivered withing two days. All quality gear and had the pipe up and smoking properly in half an hour. Would thoroughly recommend Shisha Gear for anything... See more
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See what reviewers are saying
Best spot it UK for online Tangiers, proper coal and Wookah apparatus. Some job to be done on ‘subscription perks’, but I hope my favourite suppliers will keep the prices smartly reasonable to compens... See more
Bough xkah pro 24k gold version. But missing tong in the pack. Enquired and got a reply they will investigate but never heard back. You need specific shape tong for this product due to design of the m... See more
Received my order (SGS-13128433303934) in less than 24h, geniune hookah, super well packed, got some presents for free (thank you) as a bonus. Its been a while since an online transaction went... See more
Company details
Written by the company
Shishagear, Starbuzz, Savacco, Fumari, Tangiers, Hookah, Shisha, Apple on Top, Kaloud Lotus, Khalil Mamoon, Al Fakher, Art Hookah, Blazn Burner, Blue Mist, Double Apple, Overdozz, Alpaca, London, UK
Contact info
East Lane Business Park, HA7 2JD, Wembley, United Kingdom
- 0800 0487458
- cs@shishagear.com
- shishagear.com
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Hasn’t replied to negative reviews
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Having never ordered from this company…
Having never ordered from this company prior I was very skeptic, however the product arrived well packaged and high quality. Would definitely recommend
Quick delivery easy to purchase
Great selection of products at a…
Great selection of products at a reasonable price
I was impressed with the efficient delivery , highly recommended
Really happy with my purchase
Really happy with my purchase, a new bowl, mouthpiece etc. Will be ordering again I’m sure.
Great service and speedy delivery
Great service and speedy delivery, excellent customer service, resolved any issues quickly and efficiently, they are now my go to company for all things Shisha.
Quick Delivery and a Small Treat
They are so fast with shipping, I got my order the next day. It even had a couple sweets in there.
I had an issue with a previous order, but they quickly rectified it with a refund.
I would happily do business with them again!
Terrible coco buzz coals
Terrible, disgusting Cocobuzz 2.0 coals. This is the second time it has happened and the coal smells of vomit. You cannot smoke with these horrible coals even though they are supposed to be premium.
What’s worse is that shishagear want me to send back 30kg of bad coal with postage being my own expense. It will cost more in postage fees than throw these coals away.
Avoid Coco Buzz 2.0 at all costs
Quasar raas glass was chipped
Recently purchased a top tier hookah
Recently purchased a top tier hookah, great service and genuine vendor.
Excellent service
Great quality products thank you
Never again
Next day order, for which I paid extra, was received several days late. Unlikely to be DHLs mistake.
Half of my order was incorrect.
Incorrect items sent back for a replacement, postage paid by myself. Now claims these have not been received, despite Royal Mail's proof of delivery...
Perhaps we can blame Royal Mail now?!
NEVER answers the phone so it impossible to talk things through with them. Takes 2+ days to respond to simple emails and the replies always come from "someone" - the emails are not signed so you never know who you are speaking with.
Sub-zero responsibility and disgusting customer service
Shisha Gear - never again
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