I was happy with the store purchase protection and deal from the protection company. Also, was satisfied with being able to have several payment options. Only gave four stars because I need to see w... See more
Company replied
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Review summary
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Just don't like having to buy insurance for tickets. Feel like its a money-grab.
Company replied
Could of been made more apparent what the price for further subscription would be.
Company replied
I appreciate the online service. However, checking the color is difficult. Any chance of a international standard color code reference in description? Pantone? Hex? PMS? CMYK? RGB?
Company replied
Company details
Written by the company
ShipmentProtect is the only monthly service that will protect all your online purchases. Our service helps you receive a reimbursement or refund for any online purchase that is lost, stolen or damaged.
Contact info
4.3
Excellent
1K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ShipmentProtect
Hi Tyler Ficken,
We appreciate your feedback. It is great to hear the platform was easy to navigate.
If you need anything moving forward, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
Ease of usage
27 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Sheryl,
Thank you for your feedback. We are glad you found the experience easy to use.
If there is anything we can assist with, feel free to reach out.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
.
—The ShipmentProtect Team
Wish kit Wilson's shirt was available
Wish kit Wilson's shirt was available
27 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Chelsea,
Thanks for your feedback! While we don’t manage product inventory, we appreciate you sharing your experience and hope you’re able to find the item you’re looking for.
If you ever need assistance with a delivery, we’re here to help.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Reply from ShipmentProtect
Hi Senitra,
We are glad to hear the process was easy to operate. That is exactly what we aim for.
If you ever need assistance, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
Good hope i get tickets
Good hope i get tickets, you know ticketmaster.
27 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Lynne,
Thank you for your feedback! We understand the anticipation when waiting for tickets and hope everything goes smoothly with your order.
If you ever need support with delivery issues, we’re here to help.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Reply from ShipmentProtect
Hi Tom,
Thank you for your feedback. We appreciate you taking the time to share your experience.
If you need anything at all, do not hesitate to reach out.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
Was told it was free protection
Was told it was free protection, but got charged 30 dollars. False information!
27 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Kyle,
What you’re seeing is typically a free trial enrollment that transitions into a membership if it isn’t canceled before the free trial ends. The $29 charge would only occur after that period—not at the time of the initial card authorization.
If you’d like us to review your account and make sure everything was handled correctly, please give us a call at 866-506-3587
or chat with us live at www.shipmentprotect.com—we’re
here to help.
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi there,
Thank you for your feedback! We’re glad to hear you were satisfied with the product and pricing.
We’re here anytime you need support.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Reply from ShipmentProtect
Hi there,
Thank you for your feedback. We appreciate you highlighting the product and pricing.
If there is anything we can assist with, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
Easy and quick!!
26 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Cederick,
Thank you for your feedback. We are glad to hear everything was easy and quick.
If you need anything moving forward, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Cheryl,
We appreciate your feedback. It is great to hear the process was easy to follow and purchase.
If there is anything we can assist with, please let us know.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
.
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Pam,
Thank you for your feedback. We are glad to hear the registration process was smooth.
If you ever need assistance, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Nick,
Thanks for your feedback. We are glad everything has been smooth so far. While we hope everything arrives perfectly, we are here if anything goes wrong with a delivery.
Do not hesitate to reach out if you need us.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
I don't think it was great
I don't think it was great. It just was another layer to pay more money especially when everything costs more today. It was easy to use though.
25 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Alan,
Thank you for your honest feedback—we understand your concern about added costs, especially with how expensive things can be today.
ShipmentProtect is an optional service, and we’re glad to hear the experience itself was easy to use. We appreciate you sharing your perspective.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Won't know until the tickets actually
Won't know until the tickets actually
arrive.
25 March 2026
Unprompted review
Reply from ShipmentProtect
Hi there,
Thank you for your feedback! We understand that the full experience depends on delivery, and we’re here to help if anything goes wrong along the way.
Feel free to reach out anytime if you need assistance.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Very easy and fast
25 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Bo,
We appreciate your feedback. It is great to hear the experience was very easy and fast.
If you need anything moving forward, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
Its all good
25 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Matthew,
Thank you for your feedback. We are glad to hear everything went smoothly.
If there is anything we can assist with, feel free to reach out.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
Easy to use now I just wait on my…
Easy to use now I just wait on my package 📦
24 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Maximiliano,
We appreciate your feedback. We are glad to hear the platform was easy to use.
If anything does not go as expected with your delivery, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
Hope you're protection my package!
24 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Elena,
Thank you for your feedback. We understand wanting peace of mind with your delivery, and we are here if anything goes wrong along the way.
Do not hesitate to reach out if you need us.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Bruce,
We appreciate your feedback. We are glad to hear the ordering process was easy.
If you ever need assistance, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
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