I was happy with the store purchase protection and deal from the protection company. Also, was satisfied with being able to have several payment options. Only gave four stars because I need to see w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just don't like having to buy insurance for tickets. Feel like its a money-grab.
Company replied
Could of been made more apparent what the price for further subscription would be.
Company replied
I appreciate the online service. However, checking the color is difficult. Any chance of a international standard color code reference in description? Pantone? Hex? PMS? CMYK? RGB?
Company replied
Company details
Written by the company
ShipmentProtect is the only monthly service that will protect all your online purchases. Our service helps you receive a reimbursement or refund for any online purchase that is lost, stolen or damaged.
Contact info
4.3
Excellent
1K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ease of Use,experienced no difficulty…
Ease of Use,experienced no difficulty in viewing my results results.
2 April 2026
Unprompted review
Reply from ShipmentProtect
Hi William,
Thank you for your feedback. We are glad to hear you experienced no difficulty and that everything was easy to use.
If you need anything moving forward, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com.
—The ShipmentProtect Team
Pretty great
Pretty great, I had an issue with my delivery that wasn’t received. I reached out to Best Buy and they weren’t able to assist me. I contacted shipment protect. Although I thought they would reach out to the merchant directly, they only suggested I file a chargeback but still gave me $500 as the sure protection which I was happy with it
1 April 2026
Unprompted review
Reply from ShipmentProtect
Hi Alee,
Thank you for taking the time to share your experience. We are glad we were able to support you and provide a resolution when the merchant was unable to assist.
While our process includes guiding customers through formal dispute channels such as chargebacks, we step in with reimbursement under our guarantee when those avenues do not resolve the issue.
If you ever need assistance again, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com.
—The ShipmentProtect Team
It said it was free then charged me $29
2 April 2026
Unprompted review
Reply from ShipmentProtect
Hi Cheyenne,
Thank you for your feedback, and we understand your concern.
ShipmentProtect offers a trial period which may begin with a temporary authorization. After the trial, the membership converts to a monthly subscription unless it is canceled during that period.
We would be happy to review your account and ensure everything was handled correctly. Please reach out to us directly so we can assist you further.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com.
—The ShipmentProtect Team
Good very very very good
2 April 2026
Unprompted review
Reply from ShipmentProtect
Hi Ian,
Thank you for your feedback. We appreciate you giving the service a try.
If you have any questions during your trial or need assistance, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com.
—The ShipmentProtect Team
Trial basis only will use for 5days
Trial basis only will use for 6 days
3 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Cindy,
Thank you for your feedback! Just to clarify, ShipmentProtect may begin with a free trial, which can transition into a membership if it isn’t canceled before the trial ends.
If you have any questions or would like us to review your account, we’re happy to help.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Easy and quick
31 March 2026
Unprompted review
Reply from ShipmentProtect
Hi there,
Thank you for your feedback! We’re glad the process was easy and quick.
We’re here anytime you need assistance.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Scam and phishing scheme
Scam and phishing scheme. I placed an order on MaxAroma and thought I already paid for my shipment protection. However, after processing my order on MaxAroma, I got transferred to this site. I thought I just had to enter my details to protect my shipment, but after I submitted my details, which said $0.00 cost to me, I saw a notification from Apple Pay that they processed a $29 charge. I’m going to dispute it with the bank. Furthermore, they have a fake TrustPilot pop-up that steals your login credentials.
30 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Robert,
Thank you for your feedback. We take concerns like this very seriously.
ShipmentProtect is a membership service that is clearly presented during checkout, including any applicable trial and billing terms. We do not engage in phishing practices or collect Trustpilot login credentials.
We would like the opportunity to review your experience and address any concerns directly. Please contact us so we can look into this further and ensure everything is handled appropriately.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com, or by email at support@shipmentprotect.com.
—The ShipmentProtect Team
Easy to order
1 April 2026
Unprompted review
Reply from ShipmentProtect
Hi Virginia,
Thank you for your feedback. We are glad to hear the ordering process was easy.
If you ever need assistance, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
.
—The ShipmentProtect Team
Reply from ShipmentProtect
Thank you for your feedback—we’re glad to hear the experience was quick and simple. That’s exactly what we aim for.
If you ever need support, our team is always here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com.
—The ShipmentProtect Team
Fast and easy
31 March 2026
Unprompted review
Reply from ShipmentProtect
We appreciate you taking the time to share your experience. It’s great to hear everything was fast and easy.
If you ever need assistance, don’t hesitate to reach out.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com.
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Richard,
Thank you for your feedback—we’re glad to hear the process was quick and straightforward.
If you need anything moving forward, we’re here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
.
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Cindy,
We appreciate your kind words—it’s great to hear you had a good experience.
If there’s ever anything you need, feel free to reach out.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com.
—The ShipmentProtect Team
It was fast and easy and assured me…
It was fast and easy and assured me that my tickets will be protected
29 March 2026
Unprompted review
Reply from ShipmentProtect
Thank you for your feedback. We’re glad to hear the experience was quick and simple. That’s exactly what we aim for.
If you ever need support, our team is always here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
.
—The ShipmentProtect Team
Quick and easy to use.
29 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Donald Smith,
We are happy to hear the experience was quick and easy to use. That is exactly what we strive for.
If you ever need assistance, we are here for you.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com.
—The ShipmentProtect Team
I was charged and when I clicked my…
I was charged and when I clicked my Apple Pay it showed 0.00
29 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Larisa,
We understand how that can be confusing.
What you likely saw during checkout was a $0.00 authorization or trial enrollment. In some cases, a charge may occur after the trial period ends if the membership remains active.
We’d be happy to review your account and confirm exactly what happened. Please contact us so we can assist further.
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Evans,
Thank you for your feedback—we’re glad everything worked overall, though we understand your concerns about glitches.
We appreciate you sharing this and will continue working to improve the experience.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Reply from ShipmentProtect
Hi there,
We appreciate your feedback! Glad to hear everything got completed smoothly.
We’re here if you need anything further.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Easy purchase options
Easy purchase options. Very easy to navigate website.
28 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Tony Cox,
We appreciate your feedback. It is great to hear the site was easy to navigate and the purchase process was smooth.
If there is anything we can assist with, we are always here.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com.
—The ShipmentProtect Team
Ease of the ordering and payment…
Ease of the ordering and payment procedures as always. I will keep purchasing for Hero Company for.the cause. Thanks for all you do
23 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Dave Janda,
Thank you for your continued support. We truly appreciate it. It is great to hear the experience has been consistently smooth for you.
We are always here if you need anything.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com.
—The ShipmentProtect Team
Quick so far
Quick so far. We'll see how it goes when the time comes. Hope I don't have to use this.
28 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Goyo,
Thanks for your feedback. We are glad everything has been smooth so far. While we hope everything arrives perfectly, we are here if anything goes wrong with a delivery.
Do not hesitate to reach out if you need us.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
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