I was happy with the store purchase protection and deal from the protection company. Also, was satisfied with being able to have several payment options. Only gave four stars because I need to see w... See more
Company replied
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Just don't like having to buy insurance for tickets. Feel like its a money-grab.
Company replied
Could of been made more apparent what the price for further subscription would be.
Company replied
I appreciate the online service. However, checking the color is difficult. Any chance of a international standard color code reference in description? Pantone? Hex? PMS? CMYK? RGB?
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Company details
Written by the company
ShipmentProtect is the only monthly service that will protect all your online purchases. Our service helps you receive a reimbursement or refund for any online purchase that is lost, stolen or damaged.
Contact info
4.3
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ShipmentProtect
Hi Laural,
Thank you for your feedback. We are glad to hear you had a smooth and positive experience.
If there is anything we can assist with, please let us know.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Becky,
We appreciate your feedback. We are glad to hear the platform was easy to use.
If you ever need assistance, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
Free package protection
21 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Lloyd,
Thank you for your feedback. We appreciate you taking the time to share your experience.
If there is anything we can assist with, feel free to reach out.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Mrs. Young,
We appreciate your kind words. Thank you for taking the time to share your experience.
If you ever need assistance, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
This is a scam
This is a scam! Do not trust this company. I never signed up, yet they tried to charge my card $29. I had to cancel my card for fraudulent activity, and now I have to do the same to my email account. They are preying on innocent people.
20 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Kat,
I’m really sorry to hear about your experience—what you described would be frustrating for anyone, and I appreciate you bringing it to our attention.
I do want to clarify one important point for you and for anyone reading this: the $29 you’re seeing is most likely not an actual charge, but a pre-authorization.
A pre-authorization is a temporary hold placed by your bank to verify that the card is valid. It may appear like a pending charge, but no money is actually collected, and it typically automatically falls off within a few business days, depending on your bank. If the membership is not active or the payment does not complete, the authorization simply expires.
That said, we take concerns like this very seriously, and we’d be more than happy to:
Confirm whether an account was created
Ensure everything is fully canceled
Double-check that no charges went through
Provide full transparency on what occurred
Please reach out to us directly so we can resolve this for you right away:
📞 866-506-3587
💬 Live chat: www.shipmentprotect.com
📧 support@shipmentprotect.com
We’re here to help and make sure everything is handled properly for you.
—The ShipmentProtect Team
easy access
20 March 2026
Unprompted review
Reply from ShipmentProtect
Hi John,
Thank you for your feedback. We are glad to hear the platform was easy to access.
If there is anything we can assist with, feel free to reach out.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
Easy Peasy!
20 March 2026
Unprompted review
Reply from ShipmentProtect
Hi there,
We appreciate your feedback. We are glad to hear the experience was easy and straightforward.
If you ever need assistance, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Shea,
We love to hear that—thank you for sharing! We’re glad the experience felt effortless from start to finish.
—The ShipmentProtect Team
Process clarity throughout every step…
Process clarity throughout every step of the process which helped to understand and complete t he transaction.
20 March 2026
Unprompted review
Reply from ShipmentProtect
Hi there,
Thank you for your feedback! We’re glad the process felt clear and easy to follow—that’s exactly what we aim for.
—The ShipmentProtect Team
Thanks alott gee whzizz golly that was…
Thanks alott gee whzizz golly that was easy and boyyeeee-ooo is it cheap monthly for protecting my collections. Heck yea and stuff
signed GaryBuceysTeeth
20 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Mac,
This made our day—thank you for the energy! We’re glad everything was easy and that you’re enjoying the value we offer.
—The ShipmentProtect Team
Cool do it noʻw
19 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Arturo,
We appreciate you taking a moment to leave a review! Glad to hear everything was smooth and straightforward for you.
—The ShipmentProtect Team
Hopefully everything goes as predicted …
Hopefully everything goes as predicted no hiccups and a successful delivery and product does what it supposed to. Thanks
19 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Gregory,
Thank you for your thoughtful feedback! We’re here if anything comes up—we’ll make sure everything goes as smoothly as expected.
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi James,
Thanks for your review! We’re glad your experience has been positive so far, and we’re here if you ever need support.
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Deborah,
Thank you for your honest feedback. We’re always working to improve the experience, and we appreciate you sharing this with us. Please let us know hoe we can imrpove.
—The ShipmentProtect Team
I didn't like that I had to put in the…
I didn't like that I had to put in the information 3 times before it finally went through.
19 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Kendra,
We’re sorry to hear about the trouble you experienced—that’s definitely not the experience we want for our customers. Your feedback is important, and we’ll be sharing this with our team to improve the process.
If you’d like help or continue to have issues, please reach out—we’re here for you.
—The ShipmentProtect Team
Great to work with and sign up
19 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Stephen,
Thank you for the kind words! We’re glad the signup process was smooth and easy to work through.
—The ShipmentProtect Team
My experience was good
19 March 2026
Unprompted review
Reply from ShipmentProtect
Hi there,
We appreciate your feedback and are glad to hear your overall experience was a good one!
—The ShipmentProtect Team
I dont think I should have to sign up…
I dont think I should have to sign up for this just to place my order with Omaha Steaks.
18 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Gloria,
Thank you for sharing your experience—we understand how that can feel frustrating. ShipmentProtect is an optional service designed to help protect your order in case something goes wrong during delivery.
If you have any questions about your membership, feel free to reach out—we’re happy to help.
—The ShipmentProtect Team
Once again they helped me out I ordered…
Once again they helped me out I ordered the new airmax from jd and they have my package to the wrong person and was not willing to refund me my money when I reached out to them so I had made a case on shipmentprotect and within 3 days everything was resolved and I got approved from ship and received my money back plus some I live you guys and im happy to be apart of this company
18 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Angel,
Thank you so much for sharing this—we truly appreciate your support! We’re glad we were able to step in and help resolve your case quickly. That’s exactly what we’re here for.
We’re grateful to have you as part of the ShipmentProtect community!
—The ShipmentProtect Team
Just love the taste ,couldn't resist!
18 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Douglas,
Thank you for your review! We’re glad you had a great experience.
—The ShipmentProtect Team
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