Shinysmileveneers Reviews 

2,591
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,926 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness and responsiveness of the support team throughout the process. Many people found the overall process to be easy and straightforward, from making impressions to receiving the final product. The quality of the product is frequently mentioned, with users expressing satisfaction with the fit, natural appearance, and the confidence their new smile brings. However, some customers experienced issues with the durability of the veneers, reporting that they cracked or broke shortly after receiving them. A few other people also felt that customer service response times were slow, and some had difficulty getting a refund or replacement for faulty products. Additionally, some reviewers found the impression process challenging, with multiple attempts needed for acceptance, and expressed frustration with the company's refund policy.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as excellent, amazing, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the overall process easy,... See more

Quality

Customers had positive experiences with quality, with many expressing satisfaction with the natural look,... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending the company for its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my very first time dealing with dental work through the mail and having to do this on my own with no one around at home, and it was so amazing- the experience and everything I learned In the p... See more

Rated 5 out of 5 stars

Customer Service at Shiny Smile is very good. The impression kit is easy to use and easy to send back. I have received my uppers and am very happy with them. I can't wait to get the lower set!

Rated 5 out of 5 stars

This was my 2nd impression and the advice I got from the first one being rejected was so helpful and I got accepted on this one!! Great communication and responses were super quick!! I'm very excited... See more


Company details

  1. Health & Medical

Written by the company

Shiny Smile Veneers are natural looking, custom made removable dental veneers that fit perfectly over your teeth to help improve your smile. Meticulously crafted using modern technology and good old-fashioned attention to detail, Shiny Smile Veneers will give you the perfect smile you’ve always dreamed of. Our top quality removable veneers help improve the color, shape, size, length, and misalignment of teeth that compromise the overall beauty and precision of your smile.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,591)

1,918 reviews in the last 12 months

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Rated 5 out of 5 stars

I just began my journey with Shiney…

I just began my journey with Shiney Smile veneers and so far the process has been seamless. The impressions kit was received quickly with easy to follow instructions and follow up communications were also timely and detailed. I look forward to receiving my new veneers and will change my life

6 July 2026
Unprompted review
Rated 5 out of 5 stars

The entire process is pretty remarkable…

The entire process is pretty remarkable and very affordable. I highly recommend utilizing the FaceTime option when making your molds, they are very helpful and it will likely help you to avoid getting a rejected mold. I’m ordering a second pair in the Champagne color as the pearl was a bit too white for me. They are very comfortable and very pleased having made the decision to buy them.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is top notch

I ordered for a family member. So far The customer service has been fantastic. They have been quick to respond and help every step of the way. The process of ordering is easy. Making the impressions just right was a bit tricky, but with good customer service and a video call, we got it done. Excited to see the final results.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

The proper fit

I just received my Shiny Smile Veneers and I am very impressed! They fit perfectly. The appearance and quality of the veneers is the natural look I was hoping for. Very glad I chose Shiny Smile Veneers!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

So far my experience has been great. My impressions have been accepted and I'm awaiting my vaneers. Customer service has been excellent.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing craftsmanship

I really appreciate their hard work and accuracy. I was upset because I had to redo the mold, but now I understand why. The accuracy of the veneers and fit is something amazing. Thank you Shiny Smile Veneers for
helping me with my self esteem.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

They have made everything super easy…

They have made everything super easy and quick!
Their response time is extremely fast and lays everything out perfectly that they need and answer any questions you have!
I’m a very visual person and have a better time if shown what to do/what’s needed, and they do exactly that! From the impression kit, to the pictures they need beforehand. They made everything is to use and follow.

24 June 2026
Unprompted review
Rated 4 out of 5 stars

I have been on this journey for a few…

I have been on this journey for a few months now. The bottom impression was seamless. I am very happy with it. The top impression has been more difficult. But, my teeth are crooked and discolored. More my fault. Shiny Smile has been very helpful. I thank them.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Top tier company and great experience at every step!!!

I have had such a good experience with ShinySmile veneers. From setting up my first set of impressions, to a remake, to experienced advice from customer support and to solving an issue with one set of my custom veneers... ShinySmile had been a top tier company to conduct business with. I was worried at first until I got my impression kit and needed some assistance... they were there! I am loving my new smile... one that would not have been possible due to an EXTREME DENTAL PHOBIA!!! I cannot thank this company enough for making my smile what it was 20 years ago! They have a customer for life!!!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

So far at the beginning of this process…

So far at the beginning of this process with making the molds and taking pictures and creating a file for my veneers, so they fit perfectly the service that I have received has been phenomenal and very detailed. I can’t wait to see the final product.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Handle with care

Good communication, didnt work out as planned but got resolved , thank you

22 May 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hello Alan,

We are so sorry to hear about your frustration, and we want to address your concerns directly and transparently. We never want any of our customers to feel left in the dark, and we want to clarify exactly what is happening with your order.

First, we want to explain why our lab holds such incredibly high standards for the impression-making process. The physical mold you send us is the exact, microscopic blueprint our technicians use to design your custom smile. If an impression doesn't capture every single detail perfectly—like the exact depth, margins, and texture—the final veneers simply won't fit securely, look natural, or be comfortable to wear. We reject imperfect impressions never to create hurdles or waste your time, but to protect you from receiving a final product that you won't love wearing. We would much rather ask you to try again than send you something that doesn't fit perfectly.

To help you get this right and make the process as easy as possible, we provided a complimentary replacement kit for you to redo the impressions, and we also offered our one-on-one video call service where a senior specialist guides you step-by-step in real-time.

Regarding your experience trying to contact our Billing and Refund Department, we completely understand how frustrating it can be when you just want to speak to someone on the phone. However, our Billing Department intentionally handles these sensitive financial matters and refund requests primarily through email. This is done to ensure that every detail, agreement, and refund confirmation is fully documented in writing for your safety, transparency, and peace of mind.

We know that waiting for a resolution is incredibly stressful, which is why a Supervisor from our Escalations Department has already attempted to reach out to you directly. Their goal is to bypass the standard queues, review your specific case, and ensure you are taken care of immediately.

Please reply to the email from our Escalations team so we can connect, clear up any confusion regarding your account, and get this fully resolved for you.

Rated 4 out of 5 stars

Shiny Smiles Veneers care about how your smile looks!

I have tried making my impressions three times and never got it right, so I decided I wanted to quit trying. But shiny smiles veneers didn’t give up on me, they were willing to offer me a complimentary impression kit for me to try again and I really appreciated how they cared about me getting my impressions right shows me the professionalism and high standards this company has. So very grateful to shiny smiles veneers for their dedication to its customers. I truly would recommend them to anyone who’s looking to improve their smile. Shiny Smile Veneers are the way to go.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

So far the process has been very good

So far the process has been very good. I got my kit sent it back but had to redo my top impressions. They have kept me updated every step so far. Once I get the final product I will definitely give another review.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Changing my review from 5 stars to 1…

Changing my review from 5 stars to 1 star. If I could give zero stars, I would.

I am still waiting for my Shiny Smile veneers after almost six months. That timeline includes more than four months of waiting for my replacement top veneer after the original had issues.

The additional problem was that they were never able to produce a usable set of lower veneers despite more than 10 separate impression attempts. Each time I was asked to repeat the process, I was hopeful we were finally getting closer to a solution, but the result was always the same. The process became incredibly frustrating, time-consuming, and disappointing.

To make matters worse, I only received a partial refund of the $500+ I paid for both the upper and lower veneers, even though the lower veneers were never successfully completed. After months of delays, repeated impressions, and an incomplete order, I expected the company to stand behind its product and make things right, but I am still waiting on my order from February 11, 2026. It's now July 2, 2026. Just ridiculous.

Based on my experience, I cannot recommend Shiny Smile for this service. Producing custom veneers is their core business, yet they've still been unable to deliver a finished product after nearly six months and numerous attempts. The lack of quality control, communication, and customer resolution turned what should have been an exciting purchase into one of the most frustrating customer service experiences I have had.

2 July 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Dear Clark,

Thank you for taking the time to share your experience, and please accept our sincerest apologies for the frustration and delays you have endured over the past six months. We completely acknowledge the immense patience and effort you have shown, especially in completing over 10 separate impression attempts for your lower arch. We know how exhausting that process must have been, and we are truly sorry that we fell short of the seamless experience you deserved.

We also want to clarify the situation regarding your refund, as we never want you to feel that we didn't stand behind our product. Because the lower impression process was so incredibly frustrating and ultimately unsuccessful, we made a special exception to fully cancel the bottom arch and issue a complete refund for it *without* deducting any fees for the used impression kits or allocated lab time.

Regarding your upper arch, our Remake Team has already reviewed your case and discussed a brand-new remake specifically designed to address the issues you experienced with the previous set.

To ensure this is handled perfectly from here on out, we have assigned a dedicated Supervisor from our Escalations Department to personally oversee your file. They will be reaching out to you immediately via email or phone to check the exact production status, ensure there are no further delays, and make absolutely certain that your final veneers are completed and shipped to you as quickly as possible.

We are fully committed to making this right and getting you the beautiful smile you paid for. Thank you for sticking with us, and we look forward to connecting with you directly to finalize your order.

Rated 5 out of 5 stars

Shineysmile has gave me my confidence…

Shineysmile has gave me my confidence back that was stripped from me due to my teeth. I couldn’t be more thankful for them and even helped me with my remake process. I researched multiple places and I’m glad I went with them and recommended them to everyone that ask.

1 July 2026
Unprompted review

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