Shinysmileveneers Reviews 

2,591
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,926 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness and responsiveness of the support team throughout the process. Many people found the overall process to be easy and straightforward, from making impressions to receiving the final product. The quality of the product is frequently mentioned, with users expressing satisfaction with the fit, natural appearance, and the confidence their new smile brings. However, some customers experienced issues with the durability of the veneers, reporting that they cracked or broke shortly after receiving them. A few other people also felt that customer service response times were slow, and some had difficulty getting a refund or replacement for faulty products. Additionally, some reviewers found the impression process challenging, with multiple attempts needed for acceptance, and expressed frustration with the company's refund policy.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as excellent, amazing, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the overall process easy,... See more

Quality

Customers had positive experiences with quality, with many expressing satisfaction with the natural look,... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending the company for its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my very first time dealing with dental work through the mail and having to do this on my own with no one around at home, and it was so amazing- the experience and everything I learned In the p... See more

Rated 5 out of 5 stars

Customer Service at Shiny Smile is very good. The impression kit is easy to use and easy to send back. I have received my uppers and am very happy with them. I can't wait to get the lower set!

Rated 5 out of 5 stars

This was my 2nd impression and the advice I got from the first one being rejected was so helpful and I got accepted on this one!! Great communication and responses were super quick!! I'm very excited... See more


Company details

  1. Health & Medical

Written by the company

Shiny Smile Veneers are natural looking, custom made removable dental veneers that fit perfectly over your teeth to help improve your smile. Meticulously crafted using modern technology and good old-fashioned attention to detail, Shiny Smile Veneers will give you the perfect smile you’ve always dreamed of. Our top quality removable veneers help improve the color, shape, size, length, and misalignment of teeth that compromise the overall beauty and precision of your smile.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,591)

1,918 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely great company with amazing…

Absolutely great company with amazing customer service! They made it incredibly easy and simple to make my impressions and the instructions were very clear. Currently in the process of waiting for my veneers to reach me, but I am so excited!

8 July 2026
Unprompted review
Rated 3 out of 5 stars

I can't wait to get my teeth.

I can't wait to get my teeth.. just the thought of being able to eat actual good again and to be able to smile without trying to hide my teeth is amazing.. my first impressions were rejected so I had to purchase another kit but it was only $22.other then that got no complaints .. I'm just excited to get em...

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Everything has gone very smoothly

Everything has gone very smoothly. I’m looking forward to receiving my Veneers. All directions and suggestions were very easy to follow. Thank you for making this easy as can be.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Product

I have had an excellent experience with Shiny Smile. Impression kit was delivered quickly, and was very easy to use. I sent it back in the prepaid box and received my Veneers in 3 weeks. They snapped in tightly, were a great fit and look awesome! I loved them so much I have ordered a second set! Also the couple of questions I had were answered lightning fast by costumer service.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

As a repeat client for a few years…FIVE STARS

I have been a repeat client for a few years now! My favorite part about SMV is the convenience and ease of the at home impression kits! Instructions are direct and fun. Most of all, costumer service has been very helpful always and my concerns are always replied to with considerate care in a timely manner! The product itself has yet to disappoint me as well! Thank yall!!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my arches

Very happy with my arches! They came promptly, they came with a nice case, and cleaning tablets. The process to make the arches is very straight forward and there are tons of videos on their YouTube to help you out! This has restored my confidence and my smile!

7 October 2025
Unprompted review
Rated 4 out of 5 stars

LOVED MY EXPERIENCE OVERALL

I initially started this journey in March of this year. Customer service is top notch, they always went out of their way to help me with my impressions & molds! Received my bottom veneers & they are amazing! My tops just got accepted, it was a long process however again,time after time customer support was very helpful! Cannot wait to get my tops!

7 July 2026
Unprompted review
Rated 4 out of 5 stars

2nd trys a charm

My first impressions were rejected so I was nervous to do the second ones. To my surprise the second ones were accepted and I await the delivery of my veneers.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

This place is amazing

This place is amazing, so easy to work with, and has an amazing response time if you have questions. I will be a lifetime customer. Thank you so much for bringing my smile back.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

I have a movie star smile now

I really respect the diligent pursuit of excellence from Shiny Smile throughout the process that has transformed my smile and confidence. As I'm currently waiting for the lower veneers to arrive, I'm already ecstatic with the top veneers. I don't think I'll ever do anything for strictly cosmetic reasons again, so Shiny Smile will always be an unforgettable part of my life. I would highly recommend Shiny Smile veneers to anyone.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Changed my life

It was easy to follow the instructions although I haven't received the product yet I'm very excited I've been very uncomfortable with my smile for a long time now and if I new found confidence I will recommend SHINEYSMILE to everyone I know with the same issues GOD Bless 🙌 😊

6 July 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good. Had to do my impressions a second time but no problem they were a lot better that time. Great company so far.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

What a confidence booster!

Customer Service team is kind and helpful. The step by step instructions and videos to assist in making my impressions were top notch! I can t wait to show off my smile.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy to get my smile back

Happy to get my smile back! The snap ons take a little getting used to, but the process was easy and I’m glad to have my confidence back. Shiny Smiles was very communicative which was a plus.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

0/5 Stars

If I could give this review no stars, I would. I have been going back and forth with them for an upwards of over a year and a half now, with literally not ONE SINGLE USEFUL mold accepted on my end. That’s almost 2 years of molds that they have consistently denied or declined. The statistics is slim to none. Then they expect you to pay $20.00 for every new box of molds. I’ve followed the videos provided by them, I’ve done MULTIPLE appointments, sat almost statue-like for 5 minutes or longer while they hardened, and still yet- somehow every single one of them have never once been approved. SAVE YOUR MONEY! This place is a scam!! They take your money and refuse to give you your finished product! They constantly send you emails saying you need to redo them along with ANOTHER $20.00 purchase! So not only are you already paying over $600.00, they’re also expecting you to spit out $20.00 ON TOP of the down payment for every denied set of molds they want to resend you- just to tell you that they need to be redone. Do your research and buy from somewhere else! And of course it’ll only let me date this from the last 12 months, not the original date I purchased from here which was in February of 2024! That’s how long I’ve been back and forth with STILL ZERO FINAL PRODUCT!!!

6 February 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hello there,

Thank you for sharing your feedback, and I want to sincerely apologize for the immense frustration you’ve experienced over the past year and a half. Going through the impression process multiple times without getting approved is incredibly exhausting, and I completely understand why you are so upset.

We want to transparently explain why our lab holds such incredibly high standards for the impression-making process. The physical mold you send us is the exact, microscopic blueprint our technicians use to design your custom smile. If an impression doesn't capture every single margin, depth, and texture perfectly, the final veneers simply won't fit securely, look natural, or be comfortable to wear. We reject imperfect impressions never to create hurdles, delay the process, or make money off replacement kits, but to protect you from receiving a final product that you won't love wearing. We would much rather ask you to try again than send you a set of veneers that doesn't fit perfectly.

We would absolutely love to help you out as much as possible and get this fully resolved, but because we only have the name associated with this public review, we are currently unable to locate your specific order in our system.

To ensure we get you to the right person, please reply to the information request we sent through Trustpilot, or send us an email directly with a screenshot of this review so we can match it to your account.

It is incredibly important that our Escalations Department connects with you. Once we link your case, a Supervisor from our Escalations Team will personally take over your file. They will review your entire history, look at the specific lab rejections, and work directly with you to ensure you get the resolution you truly deserve.

Please reach out to us so we can finally make this right for you.

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